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NWA in-flight service is not so Welcoming!



 
 
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  #22  
Old December 26th, 2003, 08:42 PM
Thur
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Default NWA in-flight service is not so Welcoming!

"Pan" wrote ...
Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.
Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.



Well said.
Greetz,



  #23  
Old December 26th, 2003, 09:12 PM
Ryan B
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Default NWA in-flight service is not so Welcoming!


"Thur" wrote in message
...
"Pan" wrote ...
Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.
Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.



Well said.
Greetz,




I really don't care how old a female F/A is or what she looks like but there
is without question a correlation between friendliness/service and the age
of the F/A. The seasoned employees are in general less friendly/service
oriented, no doubt due to some degree of burnout and unpleasant passenger
experiences over the years. The younger girls are still subscribing to
company sponsored "charm school" philosophies. This phenomenon is not
limited to just the airline industry but service industries in general.

Ryan


  #24  
Old December 27th, 2003, 12:32 AM
Robert Nicholson
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Default NWA in-flight service is not so Welcoming!

No but they can become tired and develop attitudes the more senior
they become and this is shown in the way they service passengers.
Flexibility needs to be shown on long haul flights and batty hostesses
are the last thing you want to have to deal with. I believe that it is
more likely that a protected union worker is going to mistreat
passengers than someone less secure in their job.

"Thur" wrote in message .. .
"Pan" wrote ...
Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.
Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.



Well said.
Greetz,

  #25  
Old December 27th, 2003, 01:52 AM
Spehro Pefhany
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Default NWA in-flight service is not so Welcoming!

On Fri, 26 Dec 2003 14:36:00 GMT, the renowned Pan
wrote:

I hope you're being sarcastic.


Only partially.

Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.


Couldn't care less about that myself. How many lives have stewardesses
ever saved? Pilots, yes, but not the cabin crew. If the plane goes
down, chances are very good you're dead no matter whether the stews
are doddering grumpy grandmas or enthusiastic youngsters.

If they replaced the cabin crew with vending machines and replaced the
pilot with a triple-redundant computer system we'd probably all be
better off.

Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.


I agree with that. But they can't compete on a level playing field
with youngsters, only the union keeps them relatively underworked and
overpaid for their current abilities.

Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
Info for manufacturers: http://www.trexon.com
Embedded software/hardware/analog Info for designers: http://www.speff.com
  #26  
Old December 27th, 2003, 07:07 AM
Bijapuri
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Default NWA in-flight service is not so Welcoming!

I notice that no FA has responded.
This thread is a classic- people being absolutely right without knowing what
the hell they are talking about.

Until someone with actual FA experience posts, I find this thread totally
uncreditable.

BiJ

"Spehro Pefhany" wrote in message
...
On Fri, 26 Dec 2003 14:36:00 GMT, the renowned Pan
wrote:

I hope you're being sarcastic.


Only partially.

Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.


Couldn't care less about that myself. How many lives have stewardesses
ever saved? Pilots, yes, but not the cabin crew. If the plane goes
down, chances are very good you're dead no matter whether the stews
are doddering grumpy grandmas or enthusiastic youngsters.

If they replaced the cabin crew with vending machines and replaced the
pilot with a triple-redundant computer system we'd probably all be
better off.

Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.


I agree with that. But they can't compete on a level playing field
with youngsters, only the union keeps them relatively underworked and
overpaid for their current abilities.

Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
Info for manufacturers:

http://www.trexon.com
Embedded software/hardware/analog Info for designers:

http://www.speff.com


  #27  
Old December 27th, 2003, 05:37 PM
Riaz Osmani
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Default NWA in-flight service is not so Welcoming!

Dean C. Harris wrote in message . ..

Yeah- but are we really to expect such service in economy class?


Yes. Because smiles, friendliness and a genuine interest to serve on
behalf of flight attendants do not cost much money. Being sensitive to
cultural and linguistic barriers may require a bit of training, but
most European and Asian carriers really do make an effort in this
(even in coach class). Those same airlines provide superior meal
service and inflight entertainment on coach class. So YES. We can
indeed expect the same from NWA and other US carriers. Ofcourse I will
not fly them in coach unless they learn a bit from airlines from other
parts of the world (the good ones that is!).

Riaz
  #28  
Old December 28th, 2003, 06:32 PM
Werner J. Severin
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Default NWA in-flight service is not so Welcoming!

In article , "Bijapuri"
wrote:

I notice that no FA has responded.
This thread is a classic- people being absolutely right without knowing what
the hell they are talking about.

Until someone with actual FA experience posts, I find this thread totally
uncreditable.

BiJ



Does this mean that a medical doctor cannot treat cancer unless he/she has
had it?
  #29  
Old February 22nd, 2004, 08:09 AM
stephen voss
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Default NWA in-flight service is not so Welcoming!


I hope you're being sarcastic.

Some of the people posting in this thread don't seem to understand
that the primary job of flight attendants is safety, not eye candy.
Criticism of bad service is legitimate; criticism of the employment of
"grandmothers" is something I consider odious. People don't all of a
sudden become unqualified and undeserving of a job when they reach 50.

Michael


No the primary job of the the flight attendant is attending to their
passengers needs...which includes but should NOT be limited to safety.

The idea that one must give up good service for safety is a false choice
forced on us by an industry that is forced to value seniority over
competency and job performance.

Both young and old flight attendants can be warm and helpful and kind
or bitter and burnt out.
  #30  
Old February 22nd, 2004, 08:16 AM
stephen voss
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Default NWA in-flight service is not so Welcoming!


it is hard to imagine that NWA is worse than Air France on international
routes --



I found Air France to be perfectly fine, as long as you
are polite to them as well. Air France stewardesses are
professionals. They are not as warm as a US airline
flight attendant, but they are consistently helpful
and the food is pretty good.

Air France is consistently better than say Delta.
 




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