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#11
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AA Ticket Problems!! Need your suggestions
On Thu, 25 Mar 2004 20:25:37 GMT, mtravelkay wrote:
Dick Locke wrote: On Thu, 25 Mar 2004 17:31:50 +0100, AJC wrote: your travel agent It's very much an open question in my mind (and others on this board) as to whom the travel agent represents. I think that since TAs sign an agency agreement with the airline, they are agents of the airline and hence the airline bears some responsibility for their misbehavior. I've only tested this theory once and it worked....when an airline said "my agent" created a problem, I immediately said "not my agent, it's your agent" and the problem went away. Has this changed since with the commissions going away? Now, don't people pay their agents? Good question. Do travel agents still have to sign an agreement with the airlines (or actually IATA, I think)? Is that an agency agreement? If TA's still issue paper in the name of an airline, I think they must be a non-commisioned sales agent. They could be a dual agent also, representing buyer and seller but that's a position most people steer clear of. However, like I originally said, this is just a theory. Good legal minds might want to comment. I think there's an agency relationship between an airline and a TA and there's a normal commercial retail relationship between an individual and a TA. I'm focused on the legal meaning of the word "agent" and "agency." |
#12
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AA Ticket Problems!! Need your suggestions
On Fri, 26 Mar 2004 00:48:23 +0000, Dick Locke wrote:
On Thu, 25 Mar 2004 20:25:37 GMT, mtravelkay wrote: Dick Locke wrote: On Thu, 25 Mar 2004 17:31:50 +0100, AJC wrote: your travel agent It's very much an open question in my mind (and others on this board) as to whom the travel agent represents. I think that since TAs sign an agency agreement with the airline, they are agents of the airline and hence the airline bears some responsibility for their misbehavior. I've only tested this theory once and it worked....when an airline said "my agent" created a problem, I immediately said "not my agent, it's your agent" and the problem went away. Has this changed since with the commissions going away? Now, don't people pay their agents? Good question. Do travel agents still have to sign an agreement with the airlines (or actually IATA, I think)? Is that an agency agreement? If TA's still issue paper in the name of an airline, I think they must be a non-commisioned sales agent. They could be a dual agent also, representing buyer and seller but that's a position most people steer clear of. However, like I originally said, this is just a theory. Good legal minds might want to comment. I think there's an agency relationship between an airline and a TA and there's a normal commercial retail relationship between an individual and a TA. I'm focused on the legal meaning of the word "agent" and "agency." They are agents for the airline. We had a longuish discussion about that some yours back: http://groups.google.ca/groups?hl=en...t%26r num%3D1 |
#13
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AA Ticket Problems!! Need your suggestions
A couple of questions for you. You state that you "booked" a ticket
through a travel agent. Did you purchase your ticket from the travel agent or did you just have the travel agent book space on your flights? I would suggest that you request a print out of the 'history' of the reservations that have been booked for you. AA or your travel agent should be able to do this for you and should not have any reason to deny this request. When changes are made to reservations, a time/date stamp with an agent sine and location are included with each change. Usually, a ticket number must be placed correctly into a reservation or the airline will automatically cancel the reservation. Usually, when a ticket is issued by an automated ticket machine, the ticket number is automaticly placed into the record. A PNR (passenger name record) history would show exactly who cancelled your reservation and when they were cancelled. It's easy to blame the travel agent, but I'll bet your reservations were cancelled by the airlines for lack of a ticket number or that the ticket number was put in after the ticketing time limit had expired. Just curious - what fee did the travel agent charge you for issuing your tickets? I'm just wondering what the going rate is in FRA for a travel agent to issue an international ticket. "Rajesh" wrote in message om... Hi, I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. The travel agent reinstated my ticket back on the same flight after a few days. But last week, they cancelled it again and this time my travel agent ignored to help me as they said that there was a problem with AA and they have to rectify. AA reservations in FRA told me that they cannot reinstate unless the travel agent calls them but they never called the airline and with great difficulty i spoke with AA sales and the supervisor decided to reinstate my tickets but on different schedules( but on the same day). I was suppose to fly via DFW and now i fly via ORD and i arrive very late night in SFO. I wanted to fly via DFW beacuse of B777 and i booked a seat where i have a power connection. Now, nothing is available on my new plane I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. I also want to ask if only 45 minutes is enough to take my connecting flight back to FRA in ORD Waiting for your reply Regards |
#14
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AA Ticket Problems!! Need your suggestions
On Fri, 26 Mar 2004 01:03:59 GMT, devil wrote:
They are agents for the airline. We had a longuish discussion about that some yours back: http://groups.google.ca/groups?hl=en...t%26r num%3D1 And yet, we still see people here saying "not the airline's fault, **your** agent messed up." |
#15
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AA Ticket Problems!! Need your suggestions
Dick Locke wrote:
On Fri, 26 Mar 2004 01:03:59 GMT, devil wrote: They are agents for the airline. We had a longuish discussion about that some yours back: http://groups.google.ca/groups?hl=en...t%26r num%3D1 And yet, we still see people here saying "not the airline's fault, **your** agent messed up." The discussion had more than one point of view. |
#16
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AA Ticket Problems!! Need your suggestions
Well, thanks for your answers!!
A couple of questions for you. You state that you "booked" a ticket through a travel agent. Did you purchase your ticket from the travel agent or did you just have the travel agent book space on your flights? I purchased through a travel agent and i have a OK status ticket in my hands and i paid the money immediately Usually, a ticket number must be placed correctly into a reservation or the airline will automatically cancel the reservation. Usually, when a ticket is issued by an automated ticket machine, the ticket number is automaticly placed into the record. Well, this is what AA told me that the ticket number was not properly fed in to the system. But i am a layman in this field and my travel agent doesnt want to accept this as he gave me a booking history which showed that evyrthign was OK!! But he never gave a booking history after the first cancellation date It's easy to blame the travel agent, but I'll bet your reservations were cancelled by the airlines for lack of a ticket number or that the ticket number was put in after the ticketing time limit had expired But, in my case both parties say that they are correct Just curious - what fee did the travel agent charge you for issuing your tickets? I'm just wondering what the going rate is in FRA for a travel agent to issue an international ticket. I got a fare for 530€ to and fro to SFO from FRA. I bought it through www.skyways.de and it is located in Munich "To Arms!!" wrote in message ... A couple of questions for you. You state that you "booked" a ticket through a travel agent. Did you purchase your ticket from the travel agent or did you just have the travel agent book space on your flights? I would suggest that you request a print out of the 'history' of the reservations that have been booked for you. AA or your travel agent should be able to do this for you and should not have any reason to deny this request. When changes are made to reservations, a time/date stamp with an agent sine and location are included with each change. Usually, a ticket number must be placed correctly into a reservation or the airline will automatically cancel the reservation. Usually, when a ticket is issued by an automated ticket machine, the ticket number is automaticly placed into the record. A PNR (passenger name record) history would show exactly who cancelled your reservation and when they were cancelled. It's easy to blame the travel agent, but I'll bet your reservations were cancelled by the airlines for lack of a ticket number or that the ticket number was put in after the ticketing time limit had expired. Just curious - what fee did the travel agent charge you for issuing your tickets? I'm just wondering what the going rate is in FRA for a travel agent to issue an international ticket. "Rajesh" wrote in message om... Hi, I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. The travel agent reinstated my ticket back on the same flight after a few days. But last week, they cancelled it again and this time my travel agent ignored to help me as they said that there was a problem with AA and they have to rectify. AA reservations in FRA told me that they cannot reinstate unless the travel agent calls them but they never called the airline and with great difficulty i spoke with AA sales and the supervisor decided to reinstate my tickets but on different schedules( but on the same day). I was suppose to fly via DFW and now i fly via ORD and i arrive very late night in SFO. I wanted to fly via DFW beacuse of B777 and i booked a seat where i have a power connection. Now, nothing is available on my new plane I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. I also want to ask if only 45 minutes is enough to take my connecting flight back to FRA in ORD Waiting for your reply Regards |
#17
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AA Ticket Problems!! Need your suggestions
"Rajesh" wrote in message m... Well, thanks for your answers!! I purchased through a travel agent and i have a OK status ticket in my hands and i paid the money immediately Do you have a paper ticket (4 flight coupons) or do you have an electronic ticket (just have the passenger's receipt)? Either way, check the "issued in exchange for" box on the ticket and see if there is another ticket number there. Sometimes some travel agents have special fares called net fares (not to be confused with internet fares). If you pay by a credit card, the travel agent will have to issue a MCO (miscellaneous charge order) for the price they charge you on your credit card and show an additional collection as cash or check to make up the difference between the price shown on the ticket and the price they charge you and your credit card. This is a complicated and time consuming process for the travel agent. If done properly, the computer should place the ticket number into your record. In some cases, the travel agent must manually put the ticket number into your record - as below - Usually, a ticket number must be placed correctly into a reservation or the airline will automatically cancel the reservation. Usually, when a ticket is issued by an automated ticket machine, the ticket number is automaticly placed into the record. Well, this is what AA told me that the ticket number was not properly fed in to the system. But i am a layman in this field and my travel agent doesnt want to accept this as he gave me a booking history which showed that evyrthign was OK!! But he never gave a booking history after the first cancellation date American Airlines has a nasty little robot program called SAGE that goes through AA reservations looking for reservations that do not have ticket numbers put into the records within the proper ticketing time limit. If the ticket number is not there, then SAGE cancels the reservations. Now I've seen instances where a ticket was issued within the ticketing time limit but the reservation was cancelled because the airline did not receive the ticketing information within the ticketing time limit because of computer delays especially between different reservation systems and the one used by the airline. It's easy to blame the travel agent, but I'll bet your reservations were cancelled by the airlines for lack of a ticket number or that the ticket number was put in after the ticketing time limit had expired But, in my case both parties say that they are correct Get a print out of your original reservation with the history. Get it from both the travel agent and the airline. It used to be that travel agents were an agent for the airlines. However, the airlines are abandoning that relationship. If you have an "OK" ticket, the airlines should honor the ticket. But because of the class of service that your original ticket was booked under, I'll bet that they didn't have anymore seats to sell in that class of service and won't overbook that class of service to accommodate you. I'll bet if you checked, there would be a straight "Y" class (full coach) on your original flights. If this is the case, it's not your travel agent that is screwing you, it is the airline for refusing to honor a ticket that you purchased throught their "agent" and because of a circumstance beyond your control they are having your reroute. Get your facts documented, go to the airport a couple of days early and insist that AA honor your original ticket. You are their customer and they should accomodate you if there is a seat available. Just curious - what fee did the travel agent charge you for issuing your tickets? I'm just wondering what the going rate is in FRA for a travel agent to issue an international ticket. I got a fare for 530? to and fro to SFO from FRA. I bought it through www.skyways.de and it is located in Munich I take it that is 530 Euros which is about 630.00 USD? Not too bad if you consider that about 100.00 of that would probably be taxes. Don't wait until the day of the flight to take care of your ticket!!! Take care of it several days before your departure. Your connecting time in Chicago are within the limits set by AA, but would not want to take a chance of a 45 minute connecting time in the winter time! "To Arms!!" wrote in message ... A couple of questions for you. You state that you "booked" a ticket through a travel agent. Did you purchase your ticket from the travel agent or did you just have the travel agent book space on your flights? I would suggest that you request a print out of the 'history' of the reservations that have been booked for you. AA or your travel agent should be able to do this for you and should not have any reason to deny this request. When changes are made to reservations, a time/date stamp with an agent sine and location are included with each change. Usually, a ticket number must be placed correctly into a reservation or the airline will automatically cancel the reservation. Usually, when a ticket is issued by an automated ticket machine, the ticket number is automaticly placed into the record. A PNR (passenger name record) history would show exactly who cancelled your reservation and when they were cancelled. It's easy to blame the travel agent, but I'll bet your reservations were cancelled by the airlines for lack of a ticket number or that the ticket number was put in after the ticketing time limit had expired. Just curious - what fee did the travel agent charge you for issuing your tickets? I'm just wondering what the going rate is in FRA for a travel agent to issue an international ticket. "Rajesh" wrote in message om... Hi, I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. The travel agent reinstated my ticket back on the same flight after a few days. But last week, they cancelled it again and this time my travel agent ignored to help me as they said that there was a problem with AA and they have to rectify. AA reservations in FRA told me that they cannot reinstate unless the travel agent calls them but they never called the airline and with great difficulty i spoke with AA sales and the supervisor decided to reinstate my tickets but on different schedules( but on the same day). I was suppose to fly via DFW and now i fly via ORD and i arrive very late night in SFO. I wanted to fly via DFW beacuse of B777 and i booked a seat where i have a power connection. Now, nothing is available on my new plane I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. I also want to ask if only 45 minutes is enough to take my connecting flight back to FRA in ORD Waiting for your reply Regards |
#18
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AA Ticket Problems!! Need your suggestions
On Fri, 26 Mar 2004 06:55:59 +0000, mtravelkay wrote:
Dick Locke wrote: On Fri, 26 Mar 2004 01:03:59 GMT, devil wrote: They are agents for the airline. We had a longuish discussion about that some yours back: http://groups.google.ca/groups?hl=en...t%26r num%3D1 And yet, we still see people here saying "not the airline's fault, **your** agent messed up." The discussion had more than one point of view. Still, it's pretty clear that the agents are agents for the airlines. |
#19
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AA Ticket Problems!! Need your suggestions
To Arms!! wrote:
Get your facts documented, go to the airport a couple of days early and insist that AA honor your original ticket. You are their customer and they should accomodate you if there is a seat available. Don't wait until the day of the flight to take care of your ticket!!! Take care of it several days before your departure. Your connecting time in Chicago are within the limits set by AA, but would not want to take a chance of a 45 minute connecting time in the winter time! What is the purpose of using a travel agent if the customer has to go to the airport to argue the issue? |
#20
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AA Ticket Problems!! Need your suggestions
"mtravelkay" wrote in message news To Arms!! wrote: Get your facts documented, go to the airport a couple of days early and insist that AA honor your original ticket. You are their customer and they should accomodate you if there is a seat available. Don't wait until the day of the flight to take care of your ticket!!! Take care of it several days before your departure. Your connecting time in Chicago are within the limits set by AA, but would not want to take a chance of a 45 minute connecting time in the winter time! What is the purpose of using a travel agent if the customer has to go to the airport to argue the issue? He probably got a better fare than AA offered or even perhaps the internet sites offered. Regardless of the source of the ticket whether it be from a travel agent or an internet site, if the ticket say "OK" in the status box it should be honored by the airline and not jack THEIR customer around. And that is the entire point - the passenger should not have to go to the airport to argue the issue of the airline refusing to accept a ticket with "OK" in the status box. |
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