Complaining couple lucky to be banned from cruise line

Clay

I didn't read it, I heard it directly from the passenger! He and his
lovely wife were table mates of us on a cruise where he was happy to be
treated as he should be.

Although everyone is supposed to be kind to passengers, especially high
ranking Mariner Club members, it seems that some cruise lines and other
companies as well value any employee's opinion over the customer. they
feel that they can always get another customer, but a long-term employee
who is always kissing the a__ of his superiors is far more valuable in
this era of bad customer service.

When CD's remind the passenger "If anything is wrong-please let us know
immediately" passengers believe him and do so.

If something is not working it is in the best interest of the cruise
line to remedy it, unless they are scraping the ship after the cruise.
The passenger should be rewarded for his effort and compensated for his
loss of service, not banned.

But I still feel that the passenger was lucky to know that the cruise
line in question did not value their old and loyal clients, and prefer
to get new one's that have not been spoiled by great service long ago.

As their cruise line's agent told him "You can't make 15% of the
passengers happy anyway, so let them go elsewhere"

He was a true gentleman, he didn't post any complaints on the internet,
nor did he complain to the company's exevutives. He simply took their
advice and his $ elsewhere and never looked back.


Gadget

wrote:
Clay

I didn't read it, I heard it directly from the passenger! He and his
lovely wife were table mates of us on a cruise where he was happy to be
treated as he should be.

SNIP

Gadget

Dear Gadget,
It is very wrong to think that one can
replace a loyal customer easily. If the cruise
line really has that thought, they are in deep
trouble.
Having said that, there are some people who
think that everyone in the world is their personal
servant and they forget that being nice is much
more likely to produce a desired outcome than
being a pain. They come across as very
condescending and demanding. Regardless of how
many cruises one might have taken, being an ASS
will not get you any benefits.
Always treat the staff politely, document who
you talked with and when, and politely work your
way up the chain of command, not skipping any
stops. Then you will probably get what you are
entitled to from the line, one way or another.
Cheers,
John in LALALAnd (On the Left Coast)

Clay

I think I now understand the original post on this much better.

Peter Greenberg on his radio show today explained how this Cruise Critic
complainer was a pain in the a__ and that even after RCI gave her a $500
on board credit she continued to post complaints on their board. No
wonder RCI banned her!

Morley Safer on 60 minutes tonight ran a segment on the younger
generation in business in America and how self-centered they are. I
know understand why management is so unsuccessful to raise service
levels in this country and we who cruise are very lucky to get superb
service from people who are NOT self-centered as they come from
countries that do not offer the opportunity to spoil their massive
populations.

I feel very fortunate to get on a ship in the USA and enjoy the humble
attitude and great service ethic of Filipinos, Indians, Central & South
Americans, Eastern Europeans, and Africans who appreciate the
opportunity that the cruise industry has given them. The wonderful crew
aboard most cruise ships is the secret weapon that makes this industry
successful.

I don't cruise for the ports or even for the fabulous new ships that we
now have as much as the high level of friendly service from crew members
that remember me and make me feel great.

Looking forward to getting back on board next month for #5 & 6 this
year.

Gadget

On Sun, 25 May 2008 22:38:41 -0400, wrote:

Morley Safer on 60 minutes tonight ran a segment on the younger
generation in business in America and how self-centered they are. I
know understand why management is so unsuccessful to raise service
levels in this country and we who cruise are very lucky to get superb
service from people who are NOT self-centered as they come from
countries that do not offer the opportunity to spoil their massive
populations.

Those of you who are raising children, please remember this. You're
not doing your child (or their future employers) any favors by giving
them the impression the world revolves around them. A little
discipline will go a long, long way toward creating a happy,
productive adult.

--
Face your fears.
Live your dreams.

On Sun, 25 May 2008 22:38:41 -0400 in rec.travel.cruises,
wrote:

I feel very fortunate to get on a ship in the USA and enjoy the humble
attitude and great service ethic of Filipinos, Indians, Central & South
Americans, Eastern Europeans, and Africans who appreciate the
opportunity that the cruise industry has given them.

And I'm sure they really appreciate your condescending attitude
and superiority over 3rd world peoples. What an arrogant *******
you are, enjoying the "humble attitude" of the underpaid and
oppressed poor of the 3rd world who should be "grateful" that
superior people like you would deign to let you wait on them hand
and foot.

Yeah, they should be grateful to be working for 3rd world wages
in 3rd world working conditions, where they can be fired and
blacklisted for even talking about forming a union or taking any
action to better their wages or working conditions.

Arrogant bigots like you make me puke.

Ships that call at USA ports should be subject to USA labor laws,
including the US minimum wage.

"nada" wrote in message
...
On Sun, 25 May 2008 22:38:41 -0400 in rec.travel.cruises,
wrote:

I feel very fortunate to get on a ship in the USA and enjoy the humble
attitude and great service ethic of Filipinos, Indians, Central & South
Americans, Eastern Europeans, and Africans who appreciate the
opportunity that the cruise industry has given them.

And I'm sure they really appreciate your condescending attitude
and superiority over 3rd world peoples. What an arrogant *******
you are, enjoying the "humble attitude" of the underpaid and
oppressed poor of the 3rd world who should be "grateful" that
superior people like you would deign to let you wait on them hand
and foot.


The garage called and they want you to come in and have your sarcasm meter
re-calibrated.

Just a word of advice... don't take newsgroups seriously and keep your sense
of humor handy at all times.


--
George Leppla http://www.CruiseMaster.com

October 26, 2008 Sleazy 5 http://www.cruisemaster.com/sleazy5.htm
Feb. 8, 2009 Solstice Valentine http://www.cruisemaster.com/solstice.htm
May 10, 2009 ALASKA http://www.cruisemaster.com/moagc4.htm