Comments about cruise

Do you think they really read our comments that we leave in the cabin
about our cruise on their ship?
hmmmmm I wonder
chatty cathy

chatty cathy wrote:
Do you think they really read our comments that we leave in the cabin
about our cruise on their ship?
hmmmmm I wonder
chatty cathy

I'm sure someone does. Why?

Clay

[Default] Thus spake (chatty cathy):

Do you think they really read our comments that we leave in the cabin
about our cruise on their ship?
hmmmmm I wonder
chatty cathy

I have been told by several of my cruise line reps that they do. They
are very interested in finding who did very well and who "needs
improvement". Comments are used to determine promotions and contract
renewals.

I have one client who was actually contacted by Carnival after leaving
a fairly negative comment about an experience with a deck hand. They
gave him a $100 OBC. He said he would have preferred the guy's ear,
or a roundish organ found in a pouch outside of the body.

(chatty cathy) wrote in news:27632-487E6BB2-1819
@storefull-3272.bay.webtv.net:

Do you think they really read our comments that we leave in the cabin
about our cruise on their ship?
hmmmmm I wonder
chatty cathy



cruise line employees get performance ratings based upon the comments
made. Tey want good comments, worth a lot to them.

--
Joseph Coulter, cruises and vacations
www.josephcoulter.com

877 832 2021
904 631 8863 cell

YEA...They 'want' good comments AND I want 'good weather' on a cruise.
Neither of us are going to 'always' get what we want.

Rolling Stones song.


JB

Whoa, Dude turn off your HTML.

Clay

jimbob wrote:
YEA...They 'want' good comments AND I want 'good weather' on a cruise.
Neither of us are going to 'always' get what we want.

Rolling Stones song.


JB

I think they do read the comment cards they give you at the end of the
cruise & try to improve the oblivious situations. On our last Princess
cruise the waiter overheard my wife tell me to fill out the card on our
dining table to which he replied "they don't mean a thing unless it a
complaint. All the good comments get thrown away as fast as they receive
them"

"chatty cathy" wrote in message
...
Do you think they really read our comments that we leave in the cabin
about our cruise on their ship?
hmmmmm I wonder
chatty cathy

Comment forms are analyzed by giving a numerical score to each rating
ie: excellent=4, good=3 fair=2 poor=1.

The average numbers for each question are then compared with previous
xruises to determine if this area is getting better or worse.

The problem is that some people would never give excellent and others
would never give poor.

Many cruise lines give incentives to insure that the forms are filled
out like raffles which encourage people to give high ratings to improve
their chances of winning.

Cruise line service is great compared to the service most of us receive
in our own hometown, so why not reward all the good staff and remind the
bad one's too!

Gadget

wrote:

Many cruise lines give incentives to insure that the forms are filled
out like raffles which encourage people to give high ratings to improve
their chances of winning.

Huh??? Are you saying they give a prize to the passenger for
filling out the form and give them only to people who give high
ratings?

Bill

"Bill" wrote in message
...


wrote:

Many cruise lines give incentives to insure that the forms are filled
out like raffles which encourage people to give high ratings to improve
their chances of winning.

Huh??? Are you saying they give a prize to the passenger for
filling out the form and give them only to people who give high
ratings?

Bill

Princess at one time was giving away a one raffle prize to encourage people
to complete the comment cards regardless how thy answered it but lately I
didn't hear them announce a prize being offered. Possibly another cutback?