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#1
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My experience at Sandals Jamaica
For those of you considering Sandals Jamaica here are my thoughts.
You can do much better for the same money. The accomodation even in the grande deluxe beach front are not 3 star equivalent. I am originally from a third world country so that did not bother me too much, but when I realized that there are hotels with better accomodations for the same price as sandals, I realized I had just paid for the name and reputation. I did my honeymoon there and I had one big problem with Sandals. Initially, I debated about whether to pay for a beach front room or a regular room. After convincing myself that this is my honeymoon and I will only do this once(hopefully), I decided to pay the premium for a grande deluce beach front room that supposedly has a view of the ocean. Well guess what?? The room had no beach front view. There was a huge tree that blocked the view. I raised the issue with the manager and they noted that the advertisments are meant to suggest beach front "access" as opposed to beach front view. What a pile of crap. Following that argument they could put you up in a hotel in the middle of the country because it has beach front access via roads!! The tree blocked the view of several of our neighbours who were also irrated. The day I checked out the tree was trimmed which made it a bit better but clearly no clear view of the ocean. Since I returned to the US, I have contacted them and asked for a refund of the premium I paid for beach front view but they are sticking to their beach front access crap. At the end of the day, I just wrote off the experience and cost. I wrote the Better business burea so that others will have knowledge of my complaint. While I would not necessarily discourage others from going, I would suggest if you are going to pay for beach front view to get a confirmed room number at the time you make your reservation so that you can look at the map and make sure you will actually have a view of the sea. Overall my experience was ok but not exceptional. No more Sandals for me. Feel free to email with specific questions. (obviously remove the NOSPAM prefix from my email address) jasguild |
#2
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My experience at Sandals Jamaica
For those of you considering Sandals Jamaica here are my thoughts.
Which Sandals "Jamaica"is this specifically? Negril, Ochos Rios, Montego Bay, Dunns River, Sandals Inn or Roal Caribbean? i can't comment on any of them personally besides Sandals Negril, but my experiance there was far different than what you describe. Don Trade List: http://hometown.aol.com/doconn3569/m...age/index.html Please remove nospam to email |
#3
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My experience at Sandals Jamaica
I was at Sandals Royal Caribbean in Montego Bay. Its not that my
experience was totally bad. I just think that the advertisement was very misleading. What I found worse is that they did not own up to it but instead try to justify it on a technicality. The angle at which the building is placed is perpendicular to the ocean and there are buildings on the left. So the only way you can actually see the ocean is if you go on your porch and stick your head out and look to the right. And that only works if you dont have a big tree in front of your room. jasguild ospam (DOconn3569) wrote in message ... For those of you considering Sandals Jamaica here are my thoughts. Which Sandals "Jamaica"is this specifically? Negril, Ochos Rios, Montego Bay, Dunns River, Sandals Inn or Roal Caribbean? i can't comment on any of them personally besides Sandals Negril, but my experiance there was far different than what you describe. Don Trade List: http://hometown.aol.com/doconn3569/m...age/index.html Please remove nospam to email |
#4
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My experience at Sandals Jamaica
Which Sandals are specifically talking about? Why didn't you just go to
management and demand a better room from the very start. Did you ask for an upgrade? They usually give one to honeymooners and returnees. We have been to Sandals (all in Jamaica, St. Lucia, and Bahamas) 13 times and going on 14. Most of our experiences with Sandals has been good. We have on a couple of occasions asked for a better room (moving twice one time) and have gotten it upfront. Majority of the time we have have very nice upgrades and gotten rooms we specifically asked for (block and room #). I would have let the Room manager, PR manager & GM know I was disatified from the git go but diplomatically. I would have also let Sandals (Unique Vacations) and my agent know. Write you regional Sandals Sales rep and let them know. You can complain to the BBB but they can't do much, if anything, since Sandals is owned by a Jamaican in Jamaica. How was the rest of your vacation there? Was the service, food, etc. so bad that a "bad" view from your room would ruin your trip? (Jamaica is weather is wonderful why would you want to spend your time in your room anyway?) You shouldn't judge all Sandals badly because of bad room at one Sandals. They are all different, with different managers and different responses. Give them another try but also let the PTB know your complaint. "jas kim" wrote in message om... For those of you considering Sandals Jamaica here are my thoughts. You can do much better for the same money. The accomodation even in the grande deluxe beach front are not 3 star equivalent. I am originally from a third world country so that did not bother me too much, but when I realized that there are hotels with better accomodations for the same price as sandals, I realized I had just paid for the name and reputation. I did my honeymoon there and I had one big problem with Sandals. Initially, I debated about whether to pay for a beach front room or a regular room. After convincing myself that this is my honeymoon and I will only do this once(hopefully), I decided to pay the premium for a grande deluce beach front room that supposedly has a view of the ocean. Well guess what?? The room had no beach front view. There was a huge tree that blocked the view. I raised the issue with the manager and they noted that the advertisments are meant to suggest beach front "access" as opposed to beach front view. What a pile of crap. Following that argument they could put you up in a hotel in the middle of the country because it has beach front access via roads!! The tree blocked the view of several of our neighbours who were also irrated. The day I checked out the tree was trimmed which made it a bit better but clearly no clear view of the ocean. Since I returned to the US, I have contacted them and asked for a refund of the premium I paid for beach front view but they are sticking to their beach front access crap. At the end of the day, I just wrote off the experience and cost. I wrote the Better business burea so that others will have knowledge of my complaint. While I would not necessarily discourage others from going, I would suggest if you are going to pay for beach front view to get a confirmed room number at the time you make your reservation so that you can look at the map and make sure you will actually have a view of the sea. Overall my experience was ok but not exceptional. No more Sandals for me. Feel free to email with specific questions. (obviously remove the NOSPAM prefix from my email address) jasguild |
#5
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My experience at Sandals Jamaica
The following is a letter that I am sending to the owner of Sandals.
Although my wife and I had a good time at Sandals Negril, there is absolutely no way I will ever vacation at any of their resorts again. For the amount of money we spent, the resort was not even close to good enough. My name is Shaun Garrity and I was recently a guest at Sandals Negril. On our trip, my wife and I were married and honeymooned at Sandals for two weeks. The date of our vacation was 2/22/04 – 3/7/04. I am writing this letter to inform you that we were not real happy with our choice to get married and vacation at Sandals Negril. To begin, I am curious as to why your resort has not been updated in many years. This fact was confirmed when I spoke with a group of guests that were returning for their 12th year. They informed me that nothing had changed since they started coming here. I was bewildered, and annoyed, that I needed to carry a key around with me for my entire vacation, and that I had to carry a separate key for my room safe. Most hotels and resorts that I have stayed at either have a credit card key system or a keypad entry system. Either of these options would be better than carrying a key around. Also, most room safes now allow you to set your own password via a keypad in order to provide a higher level of security. Who is to say that another key does not exist for the lock that you provided me for my safe? I did not feel that my valuables were very secure in my room safe. The next unbelievable thing to me was that our bathroom did not have an exhaust fan. It was incredibly inconvenient to take a shower and then have to wait for the mirror to clear because there was no fan to remove the steam in the bathroom. After finishing in the bathroom, I would go to get dressed and realize I needed to iron my clothes. Unfortunately, the iron that was provided in the room looked like it had burned everything it had touched in the last twenty years. Various color stains and burn marks covered the bottom of the iron. Needless to say, we didn't use that iron. My last complaint about our room has to do with the bed. In all of your advertising there is a sheer piece of material draped around the top of the bedposts. This was missing in our room, and I really wanted it there to look romantic for our wedding night. When I asked the maid about this, I was informed that too many of the beds had broken from this and that it was no longer supplied. That may be a fine reason, but then you should change your advertising to reflect what your room truly looks like. My wife was very disappointed that this was not there. One of the most unbelievable things at Sandals Negril was that there was no ATM machine. I understand that your resort is all-inclusive, but you must acknowledge the fact that your customers are going to take part in activities that occur outside of the resort. Many customers purchase different trips and activities through your tour desk. When you go on these trips, just about everyone you deal with is looking for a tip, so cash is a must. I do not believe it is reasonable to think that your customers are going bring all of the cash that they will need for their entire vacation with them. Especially if they are on vacation for two weeks like we were. I know your resort will provide a cash advance, but they will only provide Jamaican currency. Another reason that you should have an ATM at your resort is for safety and convenience. In order for your customers to procure US dollars they must incur the cost of a cab ride and go to the bank in town. Besides being a major hassle, this is definitely not the safest trip a customer can make. Due to the fact that you must pay for a cab ride to go to the bank, most people will probably take out a fairly large sum of cash. It is a very uneasy feeling riding in the back of a cab, in an unfamiliar country, with a pile of cash in your pocket. I'm pretty sure that the local bank would be more than happy to put an ATM machine inside your resort. Any cost that may be incurred by Sandals could easily be passed on to your customers in the form of an ATM fee. Whatever the fee is, it would still be less than the cost of a cab ride to the bank. My next problem occurred when I visited the gift shop. My wife decided to visit the gift shop to purchase a bottle of sun block. I gave her our room card and told her to just charge it to the room. Upon trying to purchase this, she was informed that the minimum amount for a room charge is $10.00 dollars. First of all, there should not be a minimum amount for a room charge. If this is due to the fact that your company is charged for transactions under $10.00 dollars, then you should have some type of program that can just keep track of purchases, and bill them all when a customer checks out. Also, when we visited the gift shop at Beaches Sandy Bay, the minimum for a room charge is $5.00 dollars, but we were not able to charge to our room there. Why is there a discrepancy in the minimum amount for a room charge and why aren't your computer systems connected? You advertise that Sandals guests can use all of Beaches facilities, but it is not very convenient. If you really don't want to change this system, at least if you had an ATM machine your guests could get cash right on the spot. Before we left for our vacation, I had emailed your website and asked if you had Internet availability. Your response was yes, and that there is a minimal charge. Fine, but you should definitely work on this. You have one computer in your offices with Internet capabilities that is very slow. If you are going to say that you have Internet availability and charge people for it, then you should have more than one terminal and the connection should be better than it is. Another feature that needs to be updated is your outdoor games. You have bocce balls, shuffleboard, and a life size chess set. All three of these games are a great feature, but they look like they are twenty years old. The boards and pieces are all chipped and broken. These are little things, but they are annoying when you spend a good deal of money to go on vacation. We enjoyed the great selection of food all day long, but had one complaint. How come there are no steak knives at your resort? When a guest orders steak, or any meat for that matter, they should have something a little better than a butter knife to cut their food with. At this point I would like to discuss your spa services. We thought it was great that you offered steam room and sauna services to your guests for free. My wife and I were very excited to spend some time relaxing in the sauna together. However, when we went to do this, we were informed that there is no couples sauna or steam room. This seemed very odd, since your entire resort is advertised and sold as a couples vacation. Why would I want to go sit in the sauna by myself while my wife sits another sauna by herself? After we were married, we enjoyed a couple's massage together. Upon leaving we asked to look at a brochure so that we could choose another treatment for ourselves. First of all, they didn't have any brochures. That is just ridiculous. Then when they did produce one, it was for the new spa at Beaches Negril. Luckily for us, we viewed the Beaches spa brochure completely by accident. This new spa is way better than the spa at Sandals and offers many more couples treatments. Due to the fact that Sandals is a resort for couples, don't you think that you should inform your guests of all the wonderful couples services offered by the spa at Beaches Negril? There is not one bit of advertising for this spa at Sandals. The only reason there may be now is because I mentioned to the spa personal at Beaches that they should be advertising at Sandals. The day of our wedding my wife had a few different services that were to be provided by the salon at Sandals. She was getting acrylic tips, a manicure, a pedicure, and hair and make-up done at the salon. To begin, I guess the atmosphere was not like any salon she had ever been in. Most salons have music playing and offer their customer anything they want to make them comfortable. Your salon did not have any music and my wife had to make a request just to get a drink, she was never offered one by the staff. The manicure that was provided was very short and of a very low level. There was no hand bath or massage provided. Next the acrylic tips were put on and painted. There wasn't even a machine to dry the paint on her fingernails. All of this was done very hastily and before the paint her nails was even dry, they were rushing on to the next service. When they began the pedicure, her feet were placed in a luke warm bucket of water. My $19.99 Dr. Scholl's foot bath at home would have provided higher quality that this. Most salons that offer pedicures have professional footbaths that heat the water and massage the feet, before a person ever gets near your feet. Please keep in mind too, that this is my wife's wedding day. Your staff should have been going out of their way to make this the most enjoyable day of my wife's life. Along with the poor service provided, your services were more expensive than other salons my wife has been to. To top all of this off, when the salon presented my wife with the receipt to sign, they mentioned to her that she could include a tip for them. First of all, a gratuity is already included in your salon services and this is seen on the receipt. Second, and more importantly, this is one of the most unprofessional things I have ever heard of! If a customer is happy with the service provided they will leave a tip. There is absolutely no reason for an employee to tell a customer that they can leave a tip if they like. Especially when just about every piece of printed literature for Sandals says that tipping is not required. When I heard of this, it was all I could do to not go and yell at the people at the salon. To think that your staff could have bothered my wife on her wedding day about a tip is unbelievable! The reason that I believe your resort is so well liked is because of your staff. Just about all of your employees would go out of their way to be helpful when asked. I would like to especially commend one your waiters at the Bayside restaurant. The waiter's name is Daeny Blackwood. He was by far the nicest and most helpful person on your entire staff. He went out of his way to make sure that our dining experiences and our entire stay for that matter was just the way we wanted it. Although most of the lower level staff was excellent, I was not impressed with the concierges or their service. It was almost as if these people had forgotten how important it is to take care of their guests when they were promoted to this position. For example, I repeatedly called the concierge about one of the blinds in my room being broken. Four days later the blind was still broken and no one had come to fix it. However, when I saw a maintenance worker near my room I just asked him to fix it, and it was done in ten minutes. Another example is the fact that we didn't receive our "Just Married" t-shirts until six days after our wedding. Again, repeated calls were made to the concierge office and it still took six days to get a couple of lousy t-shirts. This is not what I would call good customer service. Finally, when we went to check out in the concierge office, it was like all customer service had disappeared. It was like I was sitting with an auditor from the IRS as my bill was totaled and payment was requested. I know that this is fairly negative letter, but my wife and I did enjoy ourselves. However, when I purchase a vacation in excess of $10,000.00 dollars I have certain expectations. Unfortunately, your resort did not meet my expectations. I'm not sure why your resort is the way it is, but I have wondered if it is because of a lack of competition on the island of Jamaica. If this is the reason, that is unacceptable. I find it hard to believe that your resort in the Bahamas is like this, where I'm sure there is much more competition. (jas kim) wrote in message . com... I was at Sandals Royal Caribbean in Montego Bay. Its not that my experience was totally bad. I just think that the advertisement was very misleading. What I found worse is that they did not own up to it but instead try to justify it on a technicality. The angle at which the building is placed is perpendicular to the ocean and there are buildings on the left. So the only way you can actually see the ocean is if you go on your porch and stick your head out and look to the right. And that only works if you dont have a big tree in front of your room. jasguild ospam (DOconn3569) wrote in message ... For those of you considering Sandals Jamaica here are my thoughts. Which Sandals "Jamaica"is this specifically? Negril, Ochos Rios, Montego Bay, Dunns River, Sandals Inn or Roal Caribbean? i can't comment on any of them personally besides Sandals Negril, but my experiance there was far different than what you describe. Don Trade List: http://hometown.aol.com/doconn3569/m...age/index.html Please remove nospam to email |
#6
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My experience at Sandals Jamaica
Beach Front Room means that your room is on the SAME SIDE of the street as
the beach Proto "jas kim" wrote in message om... For those of you considering Sandals Jamaica here are my thoughts. You can do much better for the same money. The accomodation even in the grande deluxe beach front are not 3 star equivalent. I am originally from a third world country so that did not bother me too much, but when I realized that there are hotels with better accomodations for the same price as sandals, I realized I had just paid for the name and reputation. I did my honeymoon there and I had one big problem with Sandals. Initially, I debated about whether to pay for a beach front room or a regular room. After convincing myself that this is my honeymoon and I will only do this once(hopefully), I decided to pay the premium for a grande deluce beach front room that supposedly has a view of the ocean. Well guess what?? The room had no beach front view. There was a huge tree that blocked the view. I raised the issue with the manager and they noted that the advertisments are meant to suggest beach front "access" as opposed to beach front view. What a pile of crap. Following that argument they could put you up in a hotel in the middle of the country because it has beach front access via roads!! The tree blocked the view of several of our neighbours who were also irrated. The day I checked out the tree was trimmed which made it a bit better but clearly no clear view of the ocean. Since I returned to the US, I have contacted them and asked for a refund of the premium I paid for beach front view but they are sticking to their beach front access crap. At the end of the day, I just wrote off the experience and cost. I wrote the Better business burea so that others will have knowledge of my complaint. While I would not necessarily discourage others from going, I would suggest if you are going to pay for beach front view to get a confirmed room number at the time you make your reservation so that you can look at the map and make sure you will actually have a view of the sea. Overall my experience was ok but not exceptional. No more Sandals for me. Feel free to email with specific questions. (obviously remove the NOSPAM prefix from my email address) jasguild |
#7
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My experience at Sandals Jamaica
Far too long and detailed - won't get read. Better to say this:
"I stayed at Sandals Negril for my honeymoon. It sucked in a variety fo specific ways I am able to describe, and I'm never going back. Furthermore, I had such a bad time that I'm telling everyone I know what a seedy place Sandals Negril is. I won't be satisfied to do this however: next, I'm also getting on the internet and spreading the word so others won't make my mistake. Finally, I'm going to contact the head office of Sandals and explain to them how Sandals Negril is run by a pack of incompetents. I promise that the money you nicked me for will be the most expensive that Sandals ever made. Have a good day......" "Chavez" wrote in message om... The following is a letter that I am sending to the owner of Sandals. Although my wife and I had a good time at Sandals Negril, there is absolutely no way I will ever vacation at any of their resorts again. For the amount of money we spent, the resort was not even close to good enough. My name is Shaun Garrity and I was recently a guest at Sandals Negril. On our trip, my wife and I were married and honeymooned at Sandals for two weeks. The date of our vacation was 2/22/04 - 3/7/04. I am writing this letter to inform you that we were not real happy with our choice to get married and vacation at Sandals Negril. To begin, I am curious as to why your resort has not been updated in many years. This fact was confirmed when I spoke with a group of guests that were returning for their 12th year. They informed me that nothing had changed since they started coming here. I was bewildered, and annoyed, that I needed to carry a key around with me for my entire vacation, and that I had to carry a separate key for my room safe. Most hotels and resorts that I have stayed at either have a credit card key system or a keypad entry system. Either of these options would be better than carrying a key around. Also, most room safes now allow you to set your own password via a keypad in order to provide a higher level of security. Who is to say that another key does not exist for the lock that you provided me for my safe? I did not feel that my valuables were very secure in my room safe. The next unbelievable thing to me was that our bathroom did not have an exhaust fan. It was incredibly inconvenient to take a shower and then have to wait for the mirror to clear because there was no fan to remove the steam in the bathroom. After finishing in the bathroom, I would go to get dressed and realize I needed to iron my clothes. Unfortunately, the iron that was provided in the room looked like it had burned everything it had touched in the last twenty years. Various color stains and burn marks covered the bottom of the iron. Needless to say, we didn't use that iron. My last complaint about our room has to do with the bed. In all of your advertising there is a sheer piece of material draped around the top of the bedposts. This was missing in our room, and I really wanted it there to look romantic for our wedding night. When I asked the maid about this, I was informed that too many of the beds had broken from this and that it was no longer supplied. That may be a fine reason, but then you should change your advertising to reflect what your room truly looks like. My wife was very disappointed that this was not there. One of the most unbelievable things at Sandals Negril was that there was no ATM machine. I understand that your resort is all-inclusive, but you must acknowledge the fact that your customers are going to take part in activities that occur outside of the resort. Many customers purchase different trips and activities through your tour desk. When you go on these trips, just about everyone you deal with is looking for a tip, so cash is a must. I do not believe it is reasonable to think that your customers are going bring all of the cash that they will need for their entire vacation with them. Especially if they are on vacation for two weeks like we were. I know your resort will provide a cash advance, but they will only provide Jamaican currency. Another reason that you should have an ATM at your resort is for safety and convenience. In order for your customers to procure US dollars they must incur the cost of a cab ride and go to the bank in town. Besides being a major hassle, this is definitely not the safest trip a customer can make. Due to the fact that you must pay for a cab ride to go to the bank, most people will probably take out a fairly large sum of cash. It is a very uneasy feeling riding in the back of a cab, in an unfamiliar country, with a pile of cash in your pocket. I'm pretty sure that the local bank would be more than happy to put an ATM machine inside your resort. Any cost that may be incurred by Sandals could easily be passed on to your customers in the form of an ATM fee. Whatever the fee is, it would still be less than the cost of a cab ride to the bank. My next problem occurred when I visited the gift shop. My wife decided to visit the gift shop to purchase a bottle of sun block. I gave her our room card and told her to just charge it to the room. Upon trying to purchase this, she was informed that the minimum amount for a room charge is $10.00 dollars. First of all, there should not be a minimum amount for a room charge. If this is due to the fact that your company is charged for transactions under $10.00 dollars, then you should have some type of program that can just keep track of purchases, and bill them all when a customer checks out. Also, when we visited the gift shop at Beaches Sandy Bay, the minimum for a room charge is $5.00 dollars, but we were not able to charge to our room there. Why is there a discrepancy in the minimum amount for a room charge and why aren't your computer systems connected? You advertise that Sandals guests can use all of Beaches facilities, but it is not very convenient. If you really don't want to change this system, at least if you had an ATM machine your guests could get cash right on the spot. Before we left for our vacation, I had emailed your website and asked if you had Internet availability. Your response was yes, and that there is a minimal charge. Fine, but you should definitely work on this. You have one computer in your offices with Internet capabilities that is very slow. If you are going to say that you have Internet availability and charge people for it, then you should have more than one terminal and the connection should be better than it is. Another feature that needs to be updated is your outdoor games. You have bocce balls, shuffleboard, and a life size chess set. All three of these games are a great feature, but they look like they are twenty years old. The boards and pieces are all chipped and broken. These are little things, but they are annoying when you spend a good deal of money to go on vacation. We enjoyed the great selection of food all day long, but had one complaint. How come there are no steak knives at your resort? When a guest orders steak, or any meat for that matter, they should have something a little better than a butter knife to cut their food with. At this point I would like to discuss your spa services. We thought it was great that you offered steam room and sauna services to your guests for free. My wife and I were very excited to spend some time relaxing in the sauna together. However, when we went to do this, we were informed that there is no couples sauna or steam room. This seemed very odd, since your entire resort is advertised and sold as a couples vacation. Why would I want to go sit in the sauna by myself while my wife sits another sauna by herself? After we were married, we enjoyed a couple's massage together. Upon leaving we asked to look at a brochure so that we could choose another treatment for ourselves. First of all, they didn't have any brochures. That is just ridiculous. Then when they did produce one, it was for the new spa at Beaches Negril. Luckily for us, we viewed the Beaches spa brochure completely by accident. This new spa is way better than the spa at Sandals and offers many more couples treatments. Due to the fact that Sandals is a resort for couples, don't you think that you should inform your guests of all the wonderful couples services offered by the spa at Beaches Negril? There is not one bit of advertising for this spa at Sandals. The only reason there may be now is because I mentioned to the spa personal at Beaches that they should be advertising at Sandals. The day of our wedding my wife had a few different services that were to be provided by the salon at Sandals. She was getting acrylic tips, a manicure, a pedicure, and hair and make-up done at the salon. To begin, I guess the atmosphere was not like any salon she had ever been in. Most salons have music playing and offer their customer anything they want to make them comfortable. Your salon did not have any music and my wife had to make a request just to get a drink, she was never offered one by the staff. The manicure that was provided was very short and of a very low level. There was no hand bath or massage provided. Next the acrylic tips were put on and painted. There wasn't even a machine to dry the paint on her fingernails. All of this was done very hastily and before the paint her nails was even dry, they were rushing on to the next service. When they began the pedicure, her feet were placed in a luke warm bucket of water. My $19.99 Dr. Scholl's foot bath at home would have provided higher quality that this. Most salons that offer pedicures have professional footbaths that heat the water and massage the feet, before a person ever gets near your feet. Please keep in mind too, that this is my wife's wedding day. Your staff should have been going out of their way to make this the most enjoyable day of my wife's life. Along with the poor service provided, your services were more expensive than other salons my wife has been to. To top all of this off, when the salon presented my wife with the receipt to sign, they mentioned to her that she could include a tip for them. First of all, a gratuity is already included in your salon services and this is seen on the receipt. Second, and more importantly, this is one of the most unprofessional things I have ever heard of! If a customer is happy with the service provided they will leave a tip. There is absolutely no reason for an employee to tell a customer that they can leave a tip if they like. Especially when just about every piece of printed literature for Sandals says that tipping is not required. When I heard of this, it was all I could do to not go and yell at the people at the salon. To think that your staff could have bothered my wife on her wedding day about a tip is unbelievable! The reason that I believe your resort is so well liked is because of your staff. Just about all of your employees would go out of their way to be helpful when asked. I would like to especially commend one your waiters at the Bayside restaurant. The waiter's name is Daeny Blackwood. He was by far the nicest and most helpful person on your entire staff. He went out of his way to make sure that our dining experiences and our entire stay for that matter was just the way we wanted it. Although most of the lower level staff was excellent, I was not impressed with the concierges or their service. It was almost as if these people had forgotten how important it is to take care of their guests when they were promoted to this position. For example, I repeatedly called the concierge about one of the blinds in my room being broken. Four days later the blind was still broken and no one had come to fix it. However, when I saw a maintenance worker near my room I just asked him to fix it, and it was done in ten minutes. Another example is the fact that we didn't receive our "Just Married" t-shirts until six days after our wedding. Again, repeated calls were made to the concierge office and it still took six days to get a couple of lousy t-shirts. This is not what I would call good customer service. Finally, when we went to check out in the concierge office, it was like all customer service had disappeared. It was like I was sitting with an auditor from the IRS as my bill was totaled and payment was requested. I know that this is fairly negative letter, but my wife and I did enjoy ourselves. However, when I purchase a vacation in excess of $10,000.00 dollars I have certain expectations. Unfortunately, your resort did not meet my expectations. I'm not sure why your resort is the way it is, but I have wondered if it is because of a lack of competition on the island of Jamaica. If this is the reason, that is unacceptable. I find it hard to believe that your resort in the Bahamas is like this, where I'm sure there is much more competition. (jas kim) wrote in message . com... I was at Sandals Royal Caribbean in Montego Bay. Its not that my experience was totally bad. I just think that the advertisement was very misleading. What I found worse is that they did not own up to it but instead try to justify it on a technicality. The angle at which the building is placed is perpendicular to the ocean and there are buildings on the left. So the only way you can actually see the ocean is if you go on your porch and stick your head out and look to the right. And that only works if you dont have a big tree in front of your room. jasguild ospam (DOconn3569) wrote in message ... For those of you considering Sandals Jamaica here are my thoughts. Which Sandals "Jamaica"is this specifically? Negril, Ochos Rios, Montego Bay, Dunns River, Sandals Inn or Roal Caribbean? i can't comment on any of them personally besides Sandals Negril, but my experiance there was far different than what you describe. Don Trade List: http://hometown.aol.com/doconn3569/m...age/index.html Please remove nospam to email |
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My experience at Sandals Jamaica
Sandals is one big rip off - you pay for 'clever' marketing and image.
The reality just doesn't match up to the marketing. I would never travel to a Sandals resort again. |
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