Comment cards DO get read

JIM;
It is really pretty sad they have to have them "read to them", don't you
think?
I had always thought you needed at least a high school education to get a
job with the cruise line's main office, but I guess not.

SUNNY;
you still have a reply from 1963????? When WAS the last time you cleared
out your filing cabinet?

Chris in Inuvik --- sitting here counting the days to our "NCL Dream"
Cruise in October
"Jim" wrote in message
...
I know they read them as I have seen comment cards sitting on both the
desk
of the Hotel Manager and the Cruise Director. I also know that those in
the
main office ashore also have meeting and have these cards read to them
when
something either is or isn't right so that they can fix or improve the
problems.
Jim

"villa deauville" wrote in message
...
Jean,
I complete my comment card on board and I also send a letter to the
front office.
I have always received a reply snail mail

SUNNY........is in possession of a letter written in 1963 from Cunard
head office,London, England in reply to a letter I had written them.


S'nd I

Bob,
18 years ago we moved from Long Island to Florida. Three weeks ago we
made another move (same condo complex, different apt). FIrst move we
lived in our house 35 years, took a year for us to get rid of stuff we
didnt want. Then this last move we had only 6 weeks to pack up.
The Cunard letter has been with me all the time.

SUNNY...........will call in her markers. hopefully, when the QM2 sets
sail

S'nd I

I think Bob was thinking that there was hope for him...maybe he still has to
have things read to him. Wonder if they will read this post to him, or just
leave him alone in the corner.

Mark T., who believes Bob was just a bit picky.

"Jim" wrote in message
...
Bob,
You misunderstand my meaning. When I said that they are read to them
it
is in a meeting type of deal where certain comments are read aloud and
there
is discussion on how to improve or if anyone knows what the problem may
have
been and/or how to make sure it doesn't happen again. They do not allow
every card to be passed through every employee to read themselves! G Now
those cards that mention individuals are noted and these people know if
they
were praised or not and also know that their supervisors also know what is
going on. If an individual gets so many bad reports he/she may lose their
position and conversely if they get lots of nice comments and notices they
can get promoted quicker. Those people in the main office are looking for
trends and having meetings and discussing comment cards help them provide
better service. The employees I know in the head office are certainly more
than just high school graduates!
Jim

"Bob Rowe" wrote in message
...
JIM;
It is really pretty sad they have to have them "read to them", don't you
think?
I had always thought you needed at least a high school education to get
a
job with the cruise line's main office, but I guess not.

SUNNY;
you still have a reply from 1963????? When WAS the last time you
cleared
out your filing cabinet?

Chris in Inuvik --- sitting here counting the days to our "NCL Dream"
Cruise in October
"Jim" wrote in message
...
I know they read them as I have seen comment cards sitting on both the
desk
of the Hotel Manager and the Cruise Director. I also know that those
in
the
main office ashore also have meeting and have these cards read to them
when
something either is or isn't right so that they can fix or improve the
problems.
Jim

"villa deauville" wrote in message
...
Jean,
I complete my comment card on board and I also send a letter to the
front office.
I have always received a reply snail mail

SUNNY........is in possession of a letter written in 1963 from
Cunard
head office,London, England in reply to a letter I had written them.


S'nd I

I am glad someone started this thread.

I have decided that I will probably not bother with comment cards anymore.
You should expect good things from any travel supplier. If there are
problems, it is best to deal with them when they occur. Waiting until the
end of the cruise to complain about something which could have been
rectified when it occurred does not make sense to me. Conversely, if you
have a good experience, tell the appropriate person right then and, if
appropriate, extend a gratuity.

Nate


wrote in message ...
Pamela,
I can assure you that comment cards get read... at least, by the people on
board. As a Cruise Director for 3+ years with Commodore and Holland
America, I know for a fact that the Hotel Manager (or his designee) read
virtually every one, and then forwarded at least some of them to the
appropriate department heads. You can bet that I read each and every one,
and made sure that the positive ones were shared with my entire
department.
If there were more than one or two negative ones, those got shared with
the
person involved.

Interestingly, though, the HM has all the discretion when it comes to
which
ones will be passed on, both to the on board department heads, and to the
home office. I worked with several Neanderthal types who absolutely
refused
to send any positive comments along. That, by the way, flies right in the
face of my management style, and I've had more than a couple of
knock-down,
drag-out fights over it (and as you probably know, there are ways around
almost anyone in an organization).

However, though I religiously sent along at least a sampling of the ones
relevant to the Entertainment Department to the home offices at the end of
each and every cruise with my cruise report, I never, not once, heard back
anything at all regarding them. No one I know believed that the folks in
the office ever read a single one. I noticed that the email you got from
RCI seemed to be a form letter. Nice thought, but it looks like they
don't
take the time (or resources) to actually look at them either... beyond the
hyper-important ratings contained therein.

Just an FYI...

Smooth sailing,
Rusty Wilson



"Lunyma" wrote in message
...
Just 4 days after I returned from Enchantment of the seas, I received
this
email from RCI...

ENCHANTMENT OF THE SEAS
SEPTEMBER 1, 2003
CROWN AND ANCHOR #xxxxxxxxx

Dear Ms. Pamela Lome,

Thank you for your recent comment card about the Crown & Anchor Society.
We
truly appreciate hearing from members like you - especially when the
words
are so kind. After all, our members are what make the Crown & Anchor
Society so great.

Ms. Lome, we look forward to welcoming you onboard again soon. Until
then,
get out there at royalcaribbean.com.

Best Regards,

Sandra Mathews
Crown & Anchor Society

ADDITIONAL QUESTIONS? COMMENTS?

CALL 800-526-9723, 9 AM-11 PM EST, Monday-Friday
10 AM - 8 PM EST Saturday & Sunday
E-MAIL
VISIT royalcaribbean.com
WRITE Crown & Anchor Society
P.O. Box 026053
Miami, FL 33102-6053

*** Be sure to keep your Crown & Anchor Membership Number handy and
always
provide it every time you book a Royal Caribbean cruise vacation to get
all
the benefits you're entitled to. ***


Pam
http://www.cruisesinc.com/plome
866-LV2CRUZ (582-2789)

Bob,
You misunderstand my meaning. When I said that they are read to them it
is in a meeting type of deal where certain comments are read aloud and there
is discussion on how to improve or if anyone knows what the problem may have
been and/or how to make sure it doesn't happen again. They do not allow
every card to be passed through every employee to read themselves! G Now
those cards that mention individuals are noted and these people know if they
were praised or not and also know that their supervisors also know what is
going on. If an individual gets so many bad reports he/she may lose their
position and conversely if they get lots of nice comments and notices they
can get promoted quicker. Those people in the main office are looking for
trends and having meetings and discussing comment cards help them provide
better service. The employees I know in the head office are certainly more
than just high school graduates!
Jim

"Bob Rowe" wrote in message
...
JIM;
It is really pretty sad they have to have them "read to them", don't you
think?
I had always thought you needed at least a high school education to get a
job with the cruise line's main office, but I guess not.

SUNNY;
you still have a reply from 1963????? When WAS the last time you
cleared
out your filing cabinet?

Chris in Inuvik --- sitting here counting the days to our "NCL Dream"
Cruise in October
"Jim" wrote in message
...
I know they read them as I have seen comment cards sitting on both the
desk
of the Hotel Manager and the Cruise Director. I also know that those in
the
main office ashore also have meeting and have these cards read to them
when
something either is or isn't right so that they can fix or improve the
problems.
Jim

"villa deauville" wrote in message
...
Jean,
I complete my comment card on board and I also send a letter to the
front office.
I have always received a reply snail mail

SUNNY........is in possession of a letter written in 1963 from Cunard
head office,London, England in reply to a letter I had written them.


S'nd I

Ray in NH,
Thank you for the heads up.
That explanation makes perfect sense.

Ernie,

I do wish all lines would ask for comments earlier in the cruise, but we
have always written notes (both good and bad) pointing out various
things and have almost always received a response, from a "right away
sir" to a gracious thank you for our nice comments. In fact, I think
one such note led to a Captain's table invite on the Mercury, but who
knows, and such as that may be. It is a huge benefit to the staff if
you right a nice note for them to their supervisor.

Jeff