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#1
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Reserved rental cars (was: Lufthansa Complaint)
Eradicator schrieb:
Every time I`ve rented a car from Budget the car I "reserved" is never there and they give me something else for the same price. I don`t think many cars just sit around, they rent them to who is there at the time!! Maybe the computer reservation system knows that most customers accept better cars than booked. Well, not all customers want bigger or more fuel consuming cars. Regards & X-post, ULF |
#2
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Reserved rental cars (was: Lufthansa Complaint)
Ulf Kutzner wrote:
Eradicator schrieb: Every time I`ve rented a car from Budget the car I "reserved" is never there and they give me something else for the same price. I don`t think many cars just sit around, they rent them to who is there at the time!! Maybe the computer reservation system knows that most customers accept better cars than booked. Well, not all customers want bigger or more fuel consuming cars. Regards & X-post, ULF Most rental car companies estimate what they'll have, they cna have hundreds of cars in their fleet but when a customer shoes up there may not be one in the class they ordered. Many also try the upsell...well...for a few dollars a day more you can have AC or a CD player or cruise control. I rent every weekend, get the cheap 10 dollar a day from Enterprise...cheaper than buying and insuring a car (MUCH cheaper). |
#3
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Reserved rental cars (was: Lufthansa Complaint)
"gman99" wrote in message ... Ulf Kutzner wrote: Most rental car companies estimate what they'll have, they cna have hundreds of cars in their fleet but when a customer shoes up there may not be one in the class they ordered. Many also try the upsell...well...for a few dollars a day more you can have AC or a CD player or cruise control. I rent every weekend, get the cheap 10 dollar a day from Enterprise...cheaper than buying and insuring a car (MUCH cheaper). Wish I had that option here in the UK! When you add insurance Enterprise is more like US$120 for a weekend. Other rental companies are the same, which makes for some very expensive trips! (I don't own a car either) |
#4
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Reserved rental cars
Ulf Kutzner wrote:
Eradicator schrieb: Every time I`ve rented a car from Budget the car I "reserved" is never there and they give me something else for the same price. I don`t think many cars just sit around, they rent them to who is there at the time!! Maybe the computer reservation system knows that most customers accept better cars than booked. Well, not all customers want bigger or more fuel consuming cars. Regards & X-post, ULF seinfeld pretty much got it right with his bit on the fact that rental car companies don't understand the concept 'reservation' to mean actually having a car --- it is not unusual to have to wait a long time for a car at budget agencies -- and time is what you have bought on an expensive vacation |
#5
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Reserved rental cars
Jenn wrote in message
Every time I`ve rented a car from Budget the car I "reserved" is never there and they give me something else for the same price. I don`t think many cars just sit around, they rent them to who is there at the time!! Maybe the computer reservation system knows that most customers accept better cars than booked. Well, not all customers want bigger or more fuel consuming cars. That is the rental car system. The company knows that it can offer varrious sized cars and most customers appreciate being bumped up. This is why you should always reserve the smallest car offered, because you have a 40% chance of being bumped up at no charge. If this bothers you, just open up the special requests comment box when you make a reservation and enter "I am an enviro-wacko and actually like small **** box cars and will not accept an upgrade", and you will be taken care of. |
#6
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Reserved rental cars
"SP Cook" wrote in message om... Jenn wrote in message That is the rental car system. The company knows that it can offer varrious sized cars and most customers appreciate being bumped up. This is why you should always reserve the smallest car offered, because you have a 40% chance of being bumped up at no charge. If this bothers you, just open up the special requests comment box when you make a reservation and enter "I am an enviro-wacko and actually like small **** box cars and will not accept an upgrade", and you will be taken care of. This would of course leave a 60% chance of being given a small car that you didn't want (or having to pay a big charge for an upgrade on the day). |
#7
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Reserved rental cars
SP Cook wrote: Jenn wrote in message Every time I`ve rented a car from Budget the car I "reserved" is never there and they give me something else for the same price. I don`t think many cars just sit around, they rent them to who is there at the time!! Maybe the computer reservation system knows that most customers accept better cars than booked. Well, not all customers want bigger or more fuel consuming cars. That is the rental car system. The company knows that it can offer varrious sized cars and most customers appreciate being bumped up. This is why you should always reserve the smallest car offered, because you have a 40% chance of being bumped up at no charge. If this bothers you, just open up the special requests comment box when you make a reservation and enter "I am an enviro-wacko and actually like small **** box cars and will not accept an upgrade", and you will be taken care of. Well of course I've never rented a car in Europe (I'm timid enough about driving in strange cities in my own country, where I know the laws and speak the language fluently). However, I actually PREFER smaller cars (I only wish the cute little two-seaters one sees in European cities were available here). Here in the U.S. I've always been given what I made a reservation for. (Once or twice they've tried to "upgrade" me, but when I held out for what I'd reserved, I got it.) |
#8
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Reserved rental cars
Michael wrote:
"SP Cook" wrote in message om... Jenn wrote in message That is the rental car system. The company knows that it can offer varrious sized cars and most customers appreciate being bumped up. This is why you should always reserve the smallest car offered, because you have a 40% chance of being bumped up at no charge. If this bothers you, just open up the special requests comment box when you make a reservation and enter "I am an enviro-wacko and actually like small **** box cars and will not accept an upgrade", and you will be taken care of. This would of course leave a 60% chance of being given a small car that you didn't want (or having to pay a big charge for an upgrade on the day). I didn't make the statement to which you are responding -- I wish people would learn to trim properly --- |
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