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My Noise Complaint With Carnival (Liberty)
As some of you know, my last cruise with Carnival was a cruise from hell.
Our cabin was located just below the Lido Deck right under the wooden deck portion where people sit on chairs at tables with metal legs. The dragging of this furniture actually vibrated the walls of our cabin and the noise didn't stop until around 2 a.m.. But then started back up around 6 when the breakfast buffet opened. I hardly got any sleep on that cruise. People have scolded me and have been downright nasty to me for not doing research on the cabin location. How in the heck was I supposed to know there was no insulation between those decks? I filed a lengthy complaint on board and even had ship's officers visit my cabin to hear the noise for themselves. This in fact validated my complaint. In that the ship was of course sailing full, there were no other cabins to put us in. I would have settled for an inside cabin if it was quiet. We did have a balcony however. People have said the Carnival doesn't give a damn about passenger complaints as long as they can fill their ships. When we received our bill for on board purchases, we noticed a credit for $80+ dollars which we figured was some compensation for our uncomfortable cruise. I didn't stop there. Since we booked the cruise through our vacation company - Interval International, I lodged the same complaint with them. They said they would work on it for me. I also received a call from someone at Carnival and I just knew they wanted to sell us another cruise. Well that poor person got an ear full, but she told me she would forward my complaint ahead to someone that could do something about it. A lady (Paulette) from Interval International called me one day and said she knew I had some concerns about my cruise and she wanted to see what she could do to get me some compensation from Carnival. Well, a month later (today), she called to tell me that Carnival acknowledged my complaint and is offering (get this), 10% discount on another cruise with them AND wow, a $85.60 on board credit. That money plus the money I was credited on board makes up for my upgrade fee. And since we have already done the Western and Eastern Caribbean, Carnival doesn't go anyplace else we want to go with with them. Our next cruise will be Panama to Seattle IF we can find a ship that sails that route. Hopefully more than one line does that on a repositioning. If not, we will settle to disembark in Los Angeles. At any rate, I will do some extensive research and even if it cost a few bucks more, we will be comfortable since this will be a 14 or more day cruise. I might have to put my wife off in Panama City since she said she may not be able to stand to be on board that long (smile). I want to extend my wholeheartedly thanks to those of you that provided me constructive advice and refrained from chewing my butt out for something that was actually beyond my control. There are a lot of nice people in this newsgroup, but there are also some twits. Where would this newsgroup be without the twits? We do need a laugh now and then. Until next cruise, Rich -- |
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My Noise Complaint With Carnival (Liberty)
In message , Richard Greene
writes As some of you know, my last cruise with Carnival was a cruise from hell. Our cabin was located just below the Lido Deck right under the wooden deck portion where people sit on chairs at tables with metal legs. The dragging of this furniture actually vibrated the walls of our cabin and the noise didn't stop until around 2 a.m.. But then started back up around 6 when the breakfast buffet opened. Well, a month later (today), she called to tell me that Carnival acknowledged my complaint and is offering (get this), 10% discount on another cruise with them AND wow, a $85.60 on board credit. Personally, I would have told them where to stick a lousy 10% off of another cruise with them. It's not costing them anything and I would expect to get far more than 10% off by going through an agent. I should point out that I'm in the UK where consumer law appears to be far more effective and easier to enforce, at least that's my opinion gleaned from my many visits to the US. My last claim against a cruise line resulted in a 25% refund and 50% off of another cruise with the line. The reason? having to suffer noise from the stewards' storeroom and room service pantry opposite our cabin. We could not be moved but the noise became bearable after a week of complaining. The cruise line gave up arguing when I sent them video/audio evidence on a DVD and threatened to take them to court. I don't know what you can do in the US to get better compensation but. I would try harder. I always make polite but insistent claims for compensation if I feel it necessary although, with more than 40 years of travel and cruising behind me, I have only had to claim compensation 5 times. -- Lydia |
#3
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My Noise Complaint With Carnival (Liberty)
I am a world traveler and have been cruising since 1980, yet I have
never asked for compensation. Fortunately I can sleep with a band playing, and I am not noise sensitive! Five compensations seems quite excessive to me, but then some people are always looking for something for nothing! |
#4
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My Noise Complaint With Carnival (Liberty)
On 23/11/2011 14:33, Carol Eskra wrote:
I am a world traveler and have been cruising since 1980, yet I have never asked for compensation. Fortunately I can sleep with a band playing, and I am not noise sensitive! Five compensations seems quite excessive to me, but then some people are always looking for something for nothing! I am sure that you did not mean to be so insulting to Ms Binn in your response. Just because you put up with problems or have lower standards than other people doesn't mean that it is wrong to complain when things go wrong. If people didn't complain, things would not improve! I let a lot of things go without complaint just because I can't be bothered but, there are times when I stand up for my rights and make sure that action is taken to resolve issues. If necessary, I seek compensation. Not because "I" want something for nothing but because it makes me feel better and it emphasizes the issue in the mind of the offending company. |
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My Noise Complaint With Carnival (Liberty)
On 11/22/11 6:32 PM, Richard Greene wrote:
As some of you know, my last cruise with Carnival was a cruise from hell. Our cabin was located just below the Lido Deck right under the wooden deck portion where people sit on chairs at tables with metal legs. The dragging of this furniture actually vibrated the walls of our cabin and the noise didn't stop until around 2 a.m.. But then started back up around 6 when the breakfast buffet opened. I hardly got any sleep on that cruise. People have scolded me and have been downright nasty to me for not doing research on the cabin location. How in the heck was I supposed to know there was no insulation between those decks? I filed a lengthy complaint on board and even had ship's officers visit my cabin to hear the noise for themselves. This in fact validated my complaint. In that the ship was of course sailing full, there were no other cabins to put us in. I would have settled for an inside cabin if it was quiet. We did have a balcony however. People have said the Carnival doesn't give a damn about passenger complaints as long as they can fill their ships. When we received our bill for on board purchases, we noticed a credit for $80+ dollars which we figured was some compensation for our uncomfortable cruise. I didn't stop there. Since we booked the cruise through our vacation company - Interval International, I lodged the same complaint with them. They said they would work on it for me. I also received a call from someone at Carnival and I just knew they wanted to sell us another cruise. Well that poor person got an ear full, but she told me she would forward my complaint ahead to someone that could do something about it. A lady (Paulette) from Interval International called me one day and said she knew I had some concerns about my cruise and she wanted to see what she could do to get me some compensation from Carnival. Well, a month later (today), she called to tell me that Carnival acknowledged my complaint and is offering (get this), 10% discount on another cruise with them AND wow, a $85.60 on board credit. That money plus the money I was credited on board makes up for my upgrade fee. And since we have already done the Western and Eastern Caribbean, Carnival doesn't go anyplace else we want to go with with them. Our next cruise will be Panama to Seattle IF we can find a ship that sails that route. Hopefully more than one line does that on a repositioning. If not, we will settle to disembark in Los Angeles. At any rate, I will do some extensive research and even if it cost a few bucks more, we will be comfortable since this will be a 14 or more day cruise. I might have to put my wife off in Panama City since she said she may not be able to stand to be on board that long (smile). I want to extend my wholeheartedly thanks to those of you that provided me constructive advice and refrained from chewing my butt out for something that was actually beyond my control. There are a lot of nice people in this newsgroup, but there are also some twits. Where would this newsgroup be without the twits? We do need a laugh now and then. Until next cruise, Rich You have any friends who are lawyers who'd do a favor for you? Have them send a letter to Carnival on their legal letterhead. |
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My Noise Complaint With Carnival (Liberty)
It wasn't the fault of the cruise line or any one in particular except for
the ship's designers. Therefore I did not request compensation, just acknowledgement that there was a problem. Apparently that was done. And yes, that 10% is nothing and I'll never use it anyway as we are through with Carnival. On 11/23/11 2:12 AM, in article , "Lydia Binn" wrote: from -- |
#7
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My Noise Complaint With Carnival (Liberty)
I personally did not ask or request for any compensation. So let's get that
straight right off. All I wanted them to do was to acknowledge that there was a problem, and that they did. I've been a light sleeper since Vietnam, however, people in cabins around us had the same problem. The walls actually vibrated. I dislike people that say I had no complaint when in fact they have never sailed in those cabins. Now if I had a lot of money, sure I would buy a nice suite, however, I am not rich and in fact do get a discount by exchanging my timeshare for a cruise. I had actually upgraded to that cabin from two decks below. I should have stayed where I was put in the first place. On 11/23/11 8:33 AM, in article , "Carol Eskra" wrote: I am a world traveler and have been cruising since 1980, yet I have never asked for compensation. Fortunately I can sleep with a band playing, and I am not noise sensitive! Five compensations seems quite excessive to me, but then some people are always looking for something for nothing! -- |
#8
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My Noise Complaint With Carnival (Liberty)
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#9
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My Noise Complaint With Carnival (Liberty)
On 11/23/11 2:39 PM, in article , "Tom K"
wrote: On 11/22/11 6:32 PM, Richard Greene wrote: As some of you know, my last cruise with Carnival was a cruise from hell. Our cabin was located just below the Lido Deck right under the wooden deck portion where people sit on chairs at tables with metal legs. The dragging of this furniture actually vibrated the walls of our cabin and the noise didn't stop until around 2 a.m.. But then started back up around 6 when the breakfast buffet opened. I hardly got any sleep on that cruise. People have scolded me and have been downright nasty to me for not doing research on the cabin location. How in the heck was I supposed to know there was no insulation between those decks? I filed a lengthy complaint on board and even had ship's officers visit my cabin to hear the noise for themselves. This in fact validated my complaint. In that the ship was of course sailing full, there were no other cabins to put us in. I would have settled for an inside cabin if it was quiet. We did have a balcony however. People have said the Carnival doesn't give a damn about passenger complaints as long as they can fill their ships. When we received our bill for on board purchases, we noticed a credit for $80+ dollars which we figured was some compensation for our uncomfortable cruise. I didn't stop there. Since we booked the cruise through our vacation company - Interval International, I lodged the same complaint with them. They said they would work on it for me. I also received a call from someone at Carnival and I just knew they wanted to sell us another cruise. Well that poor person got an ear full, but she told me she would forward my complaint ahead to someone that could do something about it. A lady (Paulette) from Interval International called me one day and said she knew I had some concerns about my cruise and she wanted to see what she could do to get me some compensation from Carnival. Well, a month later (today), she called to tell me that Carnival acknowledged my complaint and is offering (get this), 10% discount on another cruise with them AND wow, a $85.60 on board credit. That money plus the money I was credited on board makes up for my upgrade fee. And since we have already done the Western and Eastern Caribbean, Carnival doesn't go anyplace else we want to go with with them. Our next cruise will be Panama to Seattle IF we can find a ship that sails that route. Hopefully more than one line does that on a repositioning. If not, we will settle to disembark in Los Angeles. At any rate, I will do some extensive research and even if it cost a few bucks more, we will be comfortable since this will be a 14 or more day cruise. I might have to put my wife off in Panama City since she said she may not be able to stand to be on board that long (smile). I want to extend my wholeheartedly thanks to those of you that provided me constructive advice and refrained from chewing my butt out for something that was actually beyond my control. There are a lot of nice people in this newsgroup, but there are also some twits. Where would this newsgroup be without the twits? We do need a laugh now and then. Until next cruise, Rich You have any friends who are lawyers who'd do a favor for you? Have them send a letter to Carnival on their legal letterhead. That's not necessary. It wasn't Carnival's or the crews fault for the noise. There was no buffer between the decks. I just wanted them to acknowledge the defect. I did not request or expect any compensation at all, if you want to call 10% and $80 compensation. The bottom line is we pay for services and we expect what we pay for and if we don't get it and don't complain, it will continue to get worse. When my steak arrives at my table not as I ordered it, it goes back to the kitchen until they get it right or I don't pay for it because I didn't eat it. I used to be a chef part time and I expected food to be returned to me to be done right if in fact I didn't get it right the first time. I learned a lot because of it. -- |
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My Noise Complaint With Carnival (Liberty)
On 11/23/11 3:42 PM, Richard Greene wrote:
It wasn't the fault of the cruise line or any one in particular except for the ship's designers. Therefore I did not request compensation, just acknowledgement that there was a problem. Apparently that was done. And yes, that 10% is nothing and I'll never use it anyway as we are through with Carnival. Ask if you can apply the 10% to Princess, Cunard or Holland America. |
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