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#1
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lost airline ticket (international)
i know i should have fedexed the tickets. anyway, here's the
situation. i booked my tickets on swiss airways from a travel agent, then cancelled the tickets and booked another ticket on a different date. the travel agent charged the cancellation fee and asked me to mail back the cancelled tickets along with the cancellation fee. i mailed them the check and the cancelled tickets on the same day but in different envelops. the travel agent now claims that they received the check but not the cancelled ticket, little hard to believe but may be its true. now they say that i've to pay the entire cost of the cancelled ticket. its ridiculous!!, or else they won't send the new tickets. the swiss airline wasn't of much help as they said it has to be dealt with the travel agent. has anyone faced or know a similar situation. whats the general rule on lost cancelled international tickets. -thanks |
#2
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lost airline ticket (international)
On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote:
i know i should have fedexed the tickets. anyway, here's the situation. i booked my tickets on swiss airways from a travel agent, then cancelled the tickets and booked another ticket on a different date. the travel agent charged the cancellation fee and asked me to mail back the cancelled tickets along with the cancellation fee. i mailed them the check and the cancelled tickets on the same day but in different envelops. the travel agent now claims that they received the check but not the cancelled ticket, little hard to believe but may be its true. now they say that i've to pay the entire cost of the cancelled ticket. its ridiculous!!, or else they won't send the new tickets. the swiss airline wasn't of much help as they said it has to be dealt with the travel agent. has anyone faced or know a similar situation. whats the general rule on lost cancelled international tickets. There is a procedure with lost tickets. If reported to the airline, they will reimburse them *eventually.* Now, it may be that this has to be done through the TA. And it may be indeed that the TA is playing games and trying to keep your money, in which case he may be less than helpful. In which case you may have to convince him you are quite prepare to sue the **** out of him, get his license pulled etc, in case he won't do the right thing. |
#3
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lost airline ticket (international)
Wrongo Bucko,
The airline has the money for the airline tickets. The travel agent would have made very little from the airline. Ask the travel agent how much their fee is to fill out a lost ticket application and how much the airline's fee is for the lost ticket. Usually it will take several months for the airlines to refund any money for lost tickets. They will usually require the agent's copy of the lost ticket along with a lost ticket application. "devil" wrote in message news On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote: i know i should have fedexed the tickets. anyway, here's the situation. i booked my tickets on swiss airways from a travel agent, then cancelled the tickets and booked another ticket on a different date. the travel agent charged the cancellation fee and asked me to mail back the cancelled tickets along with the cancellation fee. i mailed them the check and the cancelled tickets on the same day but in different envelops. the travel agent now claims that they received the check but not the cancelled ticket, little hard to believe but may be its true. now they say that i've to pay the entire cost of the cancelled ticket. its ridiculous!!, or else they won't send the new tickets. the swiss airline wasn't of much help as they said it has to be dealt with the travel agent. has anyone faced or know a similar situation. whats the general rule on lost cancelled international tickets. There is a procedure with lost tickets. If reported to the airline, they will reimburse them *eventually.* Now, it may be that this has to be done through the TA. And it may be indeed that the TA is playing games and trying to keep your money, in which case he may be less than helpful. In which case you may have to convince him you are quite prepare to sue the **** out of him, get his license pulled etc, in case he won't do the right thing. |
#4
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lost airline ticket (international)
On Tue, 11 Nov 2003 01:04:13 -0600, To Arms!! wrote:
Wrongo Bucko, The airline has the money for the airline tickets. The travel agent would have made very little from the airline. Depends. True if the TA is telling the truth. OTOH, the TA might well have received the tickets and have had them canceled, and keep the cash claiming they never got the tickets back. Which was the scenario I was talking about. Ask the travel agent how much their fee is to fill out a lost ticket application and how much the airline's fee is for the lost ticket. Usually it will take several months for the airlines to refund any money for lost tickets. They will usually require the agent's copy of the lost ticket along with a lost ticket application. "devil" wrote in message news On Mon, 10 Nov 2003 11:39:17 -0800, msm008 wrote: i know i should have fedexed the tickets. anyway, here's the situation. i booked my tickets on swiss airways from a travel agent, then cancelled the tickets and booked another ticket on a different date. the travel agent charged the cancellation fee and asked me to mail back the cancelled tickets along with the cancellation fee. i mailed them the check and the cancelled tickets on the same day but in different envelops. the travel agent now claims that they received the check but not the cancelled ticket, little hard to believe but may be its true. now they say that i've to pay the entire cost of the cancelled ticket. its ridiculous!!, or else they won't send the new tickets. the swiss airline wasn't of much help as they said it has to be dealt with the travel agent. has anyone faced or know a similar situation. whats the general rule on lost cancelled international tickets. There is a procedure with lost tickets. If reported to the airline, they will reimburse them *eventually.* Now, it may be that this has to be done through the TA. And it may be indeed that the TA is playing games and trying to keep your money, in which case he may be less than helpful. In which case you may have to convince him you are quite prepare to sue the **** out of him, get his license pulled etc, in case he won't do the right thing. |
#5
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lost airline ticket (international)
Hi -
I'm a travel agent myself and have been through this from the agents side. First off, it's unlikely that the agent is trying to keep your money since they really don't have it anyway. The money is either submitted to the airline the week after you paid for the ticket or automatically if you paid by credit card. They may have their own fees involved. They also didn't make anything from the airline itself...Swiss discontinued agency commissions on April 1. Swiss isn't the easiest airline to deal with. But you should be able to get them to fax you a Lost Ticket Application (LTA). They usually do it by fax and then charge you a fee when you call in. You'll likely need a copy of the original ticket from the agency. If they refuse to send you something hang up and call back. You'd be amazed how often I have to call the same vendor to get a reseverations agent that's willing to work with me. Either way, you're looking at several weeks or months to get the money back. If you paid by credit card, your credit card company may help back you on this too. It's worth calling them to see. If you paid by check or cash, well, you'd better get an LTA somehow. Best of luck. |
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