Non-existent Air Asia customer service

Five weeks ago I flew from Bangkok to Kuala Lumpur with Air Asia. Upon
arrival at KL airport, I discovered that my check-in bag had been
destroyed, some of the contents were missing and many of the remaining
items had been severely damaged.
Air Asia's response was that they would give me a new bag, but not for
another two weeks! With no luggage available for my return to Bangkok
three days later, I was forced to purchase a new bag myself in KL. The
replacement bag promised by Air Asia never arrived; neither have they
provided any response to my several e-mails to their "Guest Support"
department requesting compensation for my damaged possessions and for
the replacement bag.
It would appear that the price you pay for low-cost travel is very
low-quality customer service.

On Mon, 24 Apr 2006 04:32:48 -0700, Hughden wrote:


It would appear that the price you pay for low-cost [ x ] is very
low-quality customer service.

That's an iron law. And a good lesson on how the real world works.

"Traveller" wrote in message
...
On Mon, 24 Apr 2006 04:32:48 -0700, Hughden wrote:


It would appear that the price you pay for low-cost [ x ] is very
low-quality customer service.

That's an iron law. And a good lesson on how the real world works.

Sort of "you get what you pay for" and "caveat emptor"? KM
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