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Great Celebrity customer service + a tech muse



 
 
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  #31  
Old April 4th, 2010, 04:54 PM posted to rec.travel.cruises
D Ball[_2_]
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Posts: 518
Default Great Celebrity customer service

On Apr 4, 1:27*am, peter wrote:

You still haven't explained why your wonderful TA - who will be out of
business within three years - *didn't get the lousy $100 OBC for you and why
you had to spend time on the call.


My TA *is* wonderful, and with every booking, he saves me time and
money, provides exemplary service and tells a good joke.

As stated in my original post, I didn't call them--they called me. I
simply took the opportunity to express negative feedback over the
onboard future cruise booking operation. The customer service rep
handled it then and there...eliminating the need for me or my TA to
call them.

 




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