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#1
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AATKings Cancellation
We just had an extremely (and unnecessarily) unpleasant experience
with the AATKings tour company based in Sydney Australia. We were booked on a half day tour (Aboriginal Culture, Desert Park and Museum) in Alice Springs on 22 August. This was to be the highlight of a three week tour of Australia and New Zealand. AATKings was also providing a bus tour from Ayers Rock to Alice Springs on 21 August (these arrangements were made through our travel agent in Australia). We were scheduled to fly back to Sydney from Alice Springs the afternoon of the 22nd (AATKings knew this). When we boarded the bus in Ayers Rock at 1:30pm we were handed a letter informing us that the tour had been cancelled due to "low passenger numbers" and were given the name of a shuttle company that could provide transportation to the Desert Park. We were also told to contact our travel agent when we got home for a refund (no problem here). This did not give us any opportunity to make alternative arrangements before we arrived in Alice Springs at 7:45pm - too late to do anything. They also notified our travel agent at the last minute so that they were unable to make alternative arrangements for us. First of all, while they have the legal right to cancel due to a low turnout, this is a shortsighted business decision since it leads to postings like this as well as an unhappy travel agency. Given that they felt they had to cancel, a more timely notice would have enabled us to make alternative arrangements, since a similar half day tour is available from the Australian Aboriginal Arts and Cultural Centre in Alice Springs. We found this out the next day when we wandered around Alice Springs. Our travel agent could have come up with other alternatives. In short, AATKings showed little consideration for us (their customers) in a situation where minimal extra effort on their part could have avoided a lot of unpleasantness on ours. A refund did not begin to compensate us for the lost experience. Do business with them at your risk! |
#2
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AATKings Cancellation
On behalf of all Australians, I offer you an apology for the lack of
consideration of AAT Kings in regards to the cancellation of your tour. It is not a good business practise to alienate customers and it is about time some firms worked this out. I intend sending a copy of your posting and this to AATKings. Will be interesting to see what response if any is received. Have you also sent a letter to the head Office of AAT Kings, if not I recommend you do so. regards John H wrote in message oups.com... We just had an extremely (and unnecessarily) unpleasant experience with the AATKings tour company based in Sydney Australia. We were booked on a half day tour (Aboriginal Culture, Desert Park and Museum) in Alice Springs on 22 August. This was to be the highlight of a three week tour of Australia and New Zealand. AATKings was also providing a bus tour from Ayers Rock to Alice Springs on 21 August (these arrangements were made through our travel agent in Australia). We were scheduled to fly back to Sydney from Alice Springs the afternoon of the 22nd (AATKings knew this). When we boarded the bus in Ayers Rock at 1:30pm we were handed a letter informing us that the tour had been cancelled due to "low passenger numbers" and were given the name of a shuttle company that could provide transportation to the Desert Park. We were also told to contact our travel agent when we got home for a refund (no problem here). This did not give us any opportunity to make alternative arrangements before we arrived in Alice Springs at 7:45pm - too late to do anything. They also notified our travel agent at the last minute so that they were unable to make alternative arrangements for us. First of all, while they have the legal right to cancel due to a low turnout, this is a shortsighted business decision since it leads to postings like this as well as an unhappy travel agency. Given that they felt they had to cancel, a more timely notice would have enabled us to make alternative arrangements, since a similar half day tour is available from the Australian Aboriginal Arts and Cultural Centre in Alice Springs. We found this out the next day when we wandered around Alice Springs. Our travel agent could have come up with other alternatives. In short, AATKings showed little consideration for us (their customers) in a situation where minimal extra effort on their part could have avoided a lot of unpleasantness on ours. A refund did not begin to compensate us for the lost experience. Do business with them at your risk! |
#3
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AATKings Cancellation
On Sep 13, 7:42 pm, "John H" wrote:
On behalf of all Australians, I offer you an apology for the lack of consideration of AAT Kings in regards to the cancellation of your tour. It is not a good business practise to alienate customers and it is about time some firms worked this out. I intend sending a copy of your posting and this to AATKings. Will be interesting to see what response if any is received. Have you also sent a letter to the head Office of AAT Kings, if not I recommend you do so. regards John H wrote in message oups.com... We just had an extremely (and unnecessarily) unpleasant experience with the AATKings tour company based in Sydney Australia.... Thanks for your support! On the advise of my travel agent, I sent a letter to their customer service address; she also protested to them. Neither of us received a reply. |
#4
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AATKings Cancellation
I sent an email which included your posting.
I know they read it because I got a receipt for it. As yet no response though. Will post it if I ever get one. John H wrote in message oups.com... On Sep 13, 7:42 pm, "John H" wrote: On behalf of all Australians, I offer you an apology for the lack of consideration of AAT Kings in regards to the cancellation of your tour. It is not a good business practise to alienate customers and it is about time some firms worked this out. I intend sending a copy of your posting and this to AATKings. Will be interesting to see what response if any is received. Have you also sent a letter to the head Office of AAT Kings, if not I recommend you do so. regards John H wrote in message oups.com... We just had an extremely (and unnecessarily) unpleasant experience with the AATKings tour company based in Sydney Australia.... Thanks for your support! On the advise of my travel agent, I sent a letter to their customer service address; she also protested to them. Neither of us received a reply. |
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