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NWA in-flight service is not so Welcoming!



 
 
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  #1  
Old December 21st, 2003, 02:11 PM
Prab Perera
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Default NWA in-flight service is not so Welcoming!

Flew to Tokyo on early November on NWA (Northwest Airlines) and found some
female Stewardesses are like thugs. Most passengers were Japanese and
usually their in flight behavior is good and polite. One passenger
requested sugar and a Stewardesses replied 'I've got only Sweetener, have
one). What they meant by 'I've got' is what I have at that time, they don't
want to go back and refill empty supplies. Another passenger requested
water, one Stewardesses with a commanding voice said 'I am on Break' (duh!
If you are on Break, have a big sign on your forehead). A mother with a
baby went to the serving area and requested Milk for her baby, one
Stewardess with a frowned face clearly showed her displeasure over it. A
mother wanted to clean up her child's seat and offered trash to a passing by
Stewardesses, she jumped on her and said 'I am not collecting trash now'.



I saw time to time these devilish Stewardesses were putting on makeup on
their faces. I wondered my self, for what?



Why does NWA employ the worst human beings on their flights? Since when the
Air became so unwelcoming?



  #2  
Old December 21st, 2003, 02:56 PM
Werner J. Severin
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Posts: n/a
Default NWA in-flight service is not so Welcoming!

In article ,
"Prab Perera" wrote:

Flew to Tokyo on early November on NWA (Northwest Airlines) and found some
female Stewardesses are like thugs. Most passengers were Japanese and
usually their in flight behavior is good and polite. One passenger
requested sugar and a Stewardesses replied 'I've got only Sweetener, have
one). What they meant by 'I've got' is what I have at that time, they don't
want to go back and refill empty supplies. Another passenger requested
water, one Stewardesses with a commanding voice said 'I am on Break' (duh!
If you are on Break, have a big sign on your forehead). A mother with a
baby went to the serving area and requested Milk for her baby, one
Stewardess with a frowned face clearly showed her displeasure over it. A
mother wanted to clean up her child's seat and offered trash to a passing by
Stewardesses, she jumped on her and said 'I am not collecting trash now'.



I saw time to time these devilish Stewardesses were putting on makeup on
their faces. I wondered my self, for what?



Why does NWA employ the worst human beings on their flights? Since when the
Air became so unwelcoming?


I used to fly their Pacific routes on a regular basis. I stopped flying
with them years ago, in part for the same behavior cited above.
  #3  
Old December 21st, 2003, 07:49 PM
John Smith
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Posts: n/a
Default NWA in-flight service is not so Welcoming!

NorthWest Airline :

Yes, they are really really bad...
I have more then a million mile(combined, U.A., KAL, JAL and the hellish
NWA) to cross pacific.

These NWA grandmothers (a.k.a. Stewardesses ) are yelling passengers like
"You, over there... Seat !".."I said, Seat down !"....
I just could not believe what was happening in the mid-air over pacific...

I will never ever ever fly NWA again and that was about a year ago.




"Prab Perera" wrote in message
...
Flew to Tokyo on early November on NWA (Northwest Airlines) and found some
female Stewardesses are like thugs. Most passengers were Japanese and
usually their in flight behavior is good and polite. One passenger
requested sugar and a Stewardesses replied 'I've got only Sweetener, have
one). What they meant by 'I've got' is what I have at that time, they

don't
want to go back and refill empty supplies. Another passenger requested
water, one Stewardesses with a commanding voice said 'I am on Break'

(duh!
If you are on Break, have a big sign on your forehead). A mother with a
baby went to the serving area and requested Milk for her baby, one
Stewardess with a frowned face clearly showed her displeasure over it. A
mother wanted to clean up her child's seat and offered trash to a passing

by
Stewardesses, she jumped on her and said 'I am not collecting trash now'.



I saw time to time these devilish Stewardesses were putting on makeup on
their faces. I wondered my self, for what?



Why does NWA employ the worst human beings on their flights? Since when

the
Air became so unwelcoming?





  #4  
Old December 22nd, 2003, 02:11 AM
Yaofeng
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

"John Smith" wrote in message ...
NorthWest Airline :

Yes, they are really really bad...
I have more then a million mile(combined, U.A., KAL, JAL and the hellish
NWA) to cross pacific.

These NWA grandmothers (a.k.a. Stewardesses ) are yelling passengers like
"You, over there... Seat !".."I said, Seat down !"....
I just could not believe what was happening in the mid-air over pacific...

I will never ever ever fly NWA again and that was about a year ago.




Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?
  #5  
Old December 22nd, 2003, 03:35 AM
Steve
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Default NWA in-flight service is not so Welcoming!


"Yaofeng" wrote in message
om...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


I fly NW on a regular basis, primarily domestic US and trans-Atlantic and
have had great service this past year with a few minor exceptions (which
were actually related to their airlink carriers and one bad codeshare flight
on KLM).

So far this year, I've done four trans-Atlantics with NWA which have been
good (mix between Economy and World Business Class) and I have a fifth
trans-Atlantic coming up just prior to New Years. I also make domestic
flights with NW on a regular basis as well and the service has been fine
(other than a couple of NW Airlink flights). Sure I've had a couple flights
cancelled because of weather and some delays, but these things happen
regardless of who you fly. With the WorldPerks FF progam, I have a 95%+
rate at first class upgrades on all my domestics as well.

I'll have to admit though, over the past couple of years, I have had a
couple of bad flights on NW. At the same time, I could say this about every
airline I've used on a regular basis for a period of time.

Steve


  #8  
Old December 22nd, 2003, 10:02 PM
Yaofeng
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

(Riaz Osmani) wrote in message . com...
(Yaofeng) wrote in message . com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz



I doubt if anyone affliated with NW read this. Even if they do,
nothing is going to change the service as claimed. BS walks, money
talks. The only thing that will bring NW's attention, if their
service is really that bad, is to hit NW's pocket books (meaning
people stop flying NW). Nothing else will do, I am afraid.

It is a free market.
  #9  
Old December 22nd, 2003, 10:59 PM
Jenn
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

In article ,
(Yaofeng) wrote:

(Riaz Osmani) wrote in message
. com...
(Yaofeng) wrote in message
. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz



I doubt if anyone affliated with NW read this. Even if they do,
nothing is going to change the service as claimed. BS walks, money
talks. The only thing that will bring NW's attention, if their
service is really that bad, is to hit NW's pocket books (meaning
people stop flying NW). Nothing else will do, I am afraid.

It is a free market.


it is hard to imagine that NWA is worse than Air France on international
routes --
  #10  
Old December 23rd, 2003, 05:18 AM
Craig
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

Normally I don't get involved with these types of discussions, but thought
I'd enter a few words on NW's behalf. I've flown them many times
trans-Pacific and a few times domestic, and have never had a complaint about
service. It's always been efficient (although perhaps not as courteous as
it could be), but they have never been rude nor have I witnessed them being
rude to another passenger. Meal service was palatable, with hot towel and
ice cream service also being offered. I also commend them once for holding
our connecting flight for around half an hour when our plane arrived late
due to a mechanical problem. (And on that flight my wife and I were using
non-revenue tickets!) Every airline has a bad flight once in a while, but
NWA is no worse than any other airline. Most of the time they offer
efficient service...that is all I expect and all I demand of them.
Craig


--
"They that can give up essential liberty to
obtain a little temporary safety deserve neither
liberty nor safety." -- Benjamin Franklin

Concerned with the direction our government
is going? VOTE LIBERTARIAN

"Riaz Osmani" wrote in message
om...
(Yaofeng) wrote in message

. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz



 




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