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#1
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Ryanair - no refund if booking cancelled
I read this letter and reply in the Sunday Times London concerning the
policy of RYANAIR to give any refund on money paid for flights that can not be used. QUOTE IN A RECENT rant (Travel, May 30), EasyJet replied to an inquiry about tax refunds by saying: "By law, we are only obliged to refund the Air Passenger Duty, which is £5 each way." I quoted this to Ryanair, requesting a refund for return flights for two to Italy on which we shall be unable to travel. Ryanair, however, has replied: "All tickets issued for flights operated by ourselves are nonrefundable, including any taxes, fees or charges that may have been collected in respect of such flights." Presumably it has chosen not to abide by "the law" on this occasion. M Howard, by e-mail Ryanair replies: "Passengers agree to our terms and conditions (which are clearly set out on the website) at the time of booking. These advise that "all monies, including taxes, fees and charges, are nonrefundable". Given that all Ryanair bookings may be changed up to three hours prior to departure, no money needs to be lost, as all monies can be transferred in full to the new reservation." UNQUOTE So it appears that if you book with Ryanair and have to cancel, you lose your money including the money paid to them for AIR PASSENGER DUTY and Taxes. Now I imagine that this is factored into the costs and Ryanair basically encourage passengers to book flights that are admittedly sometimes very inexpensive but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey. I can understand Ryanair not wanting to sell cheap flights for £1 each way or some ludicrous cost, and then have the hassle of refunding the additional costs such as Air Passenger Duty and taxes, which would easily be much more, but I am wondering what others feel about this. They say, quite cleverly, in the reply to the Rant above, that---- :::: " that no money needs to be lost, as all monies can be transferred in full to the new reservation." What they do not mention is that to transfer a booking incurs extra expenses. A minimum of UKPounds 15 PER Euro22 Person and Per Sector. So that's UKP30 or Euro44 for a cheap return flight. In addition you would have to pay any difference in the current cost of the new flight booked. Obviously, you won't get any refund if the new flight booked is cheaper than the original. So I suppose they are correct in saying that "No money needs to be lost !" But wait a minute. That statement is actually false, because MONEY IS BEING LOST ! By the very fact that they are charging this extra fee, you are losing money. Or is this Irish? once bitten twice shy. |
#2
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Ryanair - no refund if booking cancelled
I guess I don't understand. Are you stating that RyanAir had to cancel the
flight or did you have to cancel the flight? If it is you who had to cancel the flight, then I have no problem with not getting a refund at all. Even major airlines do not allow that if you buy a restricted ticket. "Nige" wrote: I read this letter and reply in the Sunday Times London concerning the policy of RYANAIR to give any refund on money paid for flights that can not be used. QUOTE IN A RECENT rant (Travel, May 30), EasyJet replied to an inquiry about tax refunds by saying: "By law, we are only obliged to refund the Air Passenger Duty, which is £5 each way." I quoted this to Ryanair, requesting a refund for return flights for two to Italy on which we shall be unable to travel. Ryanair, however, has replied: "All tickets issued for flights operated by ourselves are nonrefundable, including any taxes, fees or charges that may have been collected in respect of such flights." Presumably it has chosen not to abide by "the law" on this occasion. M Howard, by e-mail Ryanair replies: "Passengers agree to our terms and conditions (which are clearly set out on the website) at the time of booking. These advise that "all monies, including taxes, fees and charges, are nonrefundable". Given that all Ryanair bookings may be changed up to three hours prior to departure, no money needs to be lost, as all monies can be transferred in full to the new reservation." UNQUOTE So it appears that if you book with Ryanair and have to cancel, you lose your money including the money paid to them for AIR PASSENGER DUTY and Taxes. Now I imagine that this is factored into the costs and Ryanair basically encourage passengers to book flights that are admittedly sometimes very inexpensive but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey. I can understand Ryanair not wanting to sell cheap flights for £1 each way or some ludicrous cost, and then have the hassle of refunding the additional costs such as Air Passenger Duty and taxes, which would easily be much more, but I am wondering what others feel about this. They say, quite cleverly, in the reply to the Rant above, that---- :::: " that no money needs to be lost, as all monies can be transferred in full to the new reservation." What they do not mention is that to transfer a booking incurs extra expenses. A minimum of UKPounds 15 PER Euro22 Person and Per Sector. So that's UKP30 or Euro44 for a cheap return flight. In addition you would have to pay any difference in the current cost of the new flight booked. Obviously, you won't get any refund if the new flight booked is cheaper than the original. So I suppose they are correct in saying that "No money needs to be lost !" But wait a minute. That statement is actually false, because MONEY IS BEING LOST ! By the very fact that they are charging this extra fee, you are losing money. Or is this Irish? once bitten twice shy. |
#3
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Ryanair - no refund if booking cancelled
"Nige" wrote in message ... I read this letter and reply in the Sunday Times London concerning the policy of RYANAIR to give any refund on money paid for flights that can not be used. So it appears that if you book with Ryanair and have to cancel, you lose your money including the money paid to them for AIR PASSENGER DUTY and Taxes. Now I imagine that this is factored into the costs and Ryanair basically encourage passengers to book flights that are admittedly sometimes very inexpensive but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey. I can understand Ryanair not wanting to sell cheap flights for £1 each way or some ludicrous cost, and then have the hassle of refunding the additional costs such as Air Passenger Duty and taxes, which would easily be much more, but I am wondering what others feel about this. If you feel that FR are wrong here I suggest that you take the matter to court. The OFT (DTI or somebody) has already looked at this issue and have stated that whilst the taxes ought to be refunded a company are entitled to charge a fee for the work of processing this refund. I doubt that you will convince anybody that a 5 pound fee is unreasonable (the railways charge 15). FR are are low cost airline. They make bugger all from most pax. This is subsidised by all the little extras that they make from cancellations. tim |
#4
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Ryanair - no refund if booking cancelled
"Nige" wrote:
.... So I suppose they are correct in saying that "No money needs to be lost !" But wait a minute. That statement is actually false, because MONEY IS BEING LOST ! By the very fact that they are charging this extra fee, you are losing money. Or is this Irish? Don't blame all of the Irish people for Michael O'Leary's way of doing things. Some of us are decent fair-minded people. -- PB The return address has been MUNGED |
#5
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Ryanair - no refund if booking cancelled
"Nige" wrote in message ... ... but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey... It might teach them to read a contract before they enter into it. Colin Bignell |
#6
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Ryanair - no refund if booking cancelled
Hello Brian Pleasant (pleasant by name pleasant by nature i see) ,
The writer of the 'rant' referred to said they had to cancel their flights to Italy. I note that you are in agreement with any airline that keeps your money if you have to cancel, including money collected for Air Passenger Duty and Taxes that the airline is collecting on behalf of others. Nige "sbp" wrote in message ... I guess I don't understand. Are you stating that RyanAir had to cancel the flight or did you have to cancel the flight? If it is you who had to cancel the flight, then I have no problem with not getting a refund at all. Even major airlines do not allow that if you buy a restricted ticket. "Nige" wrote: I read this letter and reply in the Sunday Times London concerning the policy of RYANAIR to give any refund on money paid for flights that can not be used. QUOTE IN A RECENT rant (Travel, May 30), EasyJet replied to an inquiry about tax refunds by saying: "By law, we are only obliged to refund the Air Passenger Duty, which is £5 each way." I quoted this to Ryanair, requesting a refund for return flights for two to Italy on which we shall be unable to travel. Ryanair, however, has replied: "All tickets issued for flights operated by ourselves are nonrefundable, including any taxes, fees or charges that may have been collected in respect of such flights." Presumably it has chosen not to abide by "the law" on this occasion. M Howard, by e-mail Ryanair replies: "Passengers agree to our terms and conditions (which are clearly set out on the website) at the time of booking. These advise that "all monies, including taxes, fees and charges, are nonrefundable". Given that all Ryanair bookings may be changed up to three hours prior to departure, no money needs to be lost, as all monies can be transferred in full to the new reservation." UNQUOTE So it appears that if you book with Ryanair and have to cancel, you lose your money including the money paid to them for AIR PASSENGER DUTY and Taxes. Now I imagine that this is factored into the costs and Ryanair basically encourage passengers to book flights that are admittedly sometimes very inexpensive but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey. I can understand Ryanair not wanting to sell cheap flights for £1 each way or some ludicrous cost, and then have the hassle of refunding the additional costs such as Air Passenger Duty and taxes, which would easily be much more, but I am wondering what others feel about this. They say, quite cleverly, in the reply to the Rant above, that---- :::: " that no money needs to be lost, as all monies can be transferred in full to the new reservation." What they do not mention is that to transfer a booking incurs extra expenses. A minimum of UKPounds 15 PER Euro22 Person and Per Sector. So that's UKP30 or Euro44 for a cheap return flight. In addition you would have to pay any difference in the current cost of the new flight booked. Obviously, you won't get any refund if the new flight booked is cheaper than the original. So I suppose they are correct in saying that "No money needs to be lost !" But wait a minute. That statement is actually false, because MONEY IS BEING LOST ! By the very fact that they are charging this extra fee, you are losing money. Or is this Irish? once bitten twice shy. |
#7
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Ryanair - no refund if booking cancelled
"tim" wrote in message ... "Nige" wrote in message ... I read this letter and reply in the Sunday Times London concerning the policy of RYANAIR to give any refund on money paid for flights that can not be used. So it appears that if you book with Ryanair and have to cancel, you lose your money including the money paid to them for AIR PASSENGER DUTY and Taxes. Now I imagine that this is factored into the costs and Ryanair basically encourage passengers to book flights that are admittedly sometimes very inexpensive but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey. I can understand Ryanair not wanting to sell cheap flights for £1 each way or some ludicrous cost, and then have the hassle of refunding the additional costs such as Air Passenger Duty and taxes, which would easily be much more, but I am wondering what others feel about this. If you feel that FR are wrong here I suggest that you take the matter to court. The OFT (DTI or somebody) has already looked at this issue and have stated that whilst the taxes ought to be refunded a company are entitled to charge a fee for the work of processing this refund. I doubt that you will convince anybody that a 5 pound fee is unreasonable (the railways charge 15). FR are are low cost airline. They make bugger all from most pax. This is subsidised by all the little extras that they make from cancellations. tim I don't personally have any inclination to take this matter up with any court of law. I am not clear where you get your 5 pound fee from?. When a computer is used to make a booking ON LINE, and this is all automatic including taking your money, what kind of fee is required? Anybody booking online with Ryanair can change the booking or the pax BUT pay additional costs. However there is absolutely no way of getting the cost paid in advance for Airport Passenger Duty and taxes back from them.PERIOD EASYJET terms are clearer and different. QUOTE: If after having made a reservation you do not fly with us, whether or not a refund of the fare is payable you will be entitled to claim a refund of any taxes or charges advised to you and payable by you in accordance with Article 5.2, which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable service charge from any such refund where you fail to fly with us despite a flight being available. UNQUOTE It is worth reading this article 11.2 carefully. Nige |
#8
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Ryanair - no refund if booking cancelled
"Padraig Breathnach" wrote in message ... "Nige" wrote: ... So I suppose they are correct in saying that "No money needs to be lost !" But wait a minute. That statement is actually false, because MONEY IS BEING LOST ! By the very fact that they are charging this extra fee, you are losing money. Or is this Irish? Don't blame all of the Irish people for Michael O'Leary's way of doing things. Some of us are decent fair-minded people. Agreed. |
#9
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Ryanair - no refund if booking cancelled
"nightjar .uk.com" nightjar@insert_my_surname_here wrote in message . .. "Nige" wrote in message ... ... but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey... It might teach them to read a contract before they enter into it. Colin Bignell But maybe some more publicity may alert travellers who use Ryanair that the contract certainly does need to be read. Including the low baggage allowance. |
#10
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Ryanair - no refund if booking cancelled
"Nige" wrote in message ... "nightjar .uk.com" nightjar@insert_my_surname_here wrote in message . .. "Nige" wrote in message ... ... but some passengers may be surprised to find the total costs are NON REFUNDABLE if they cannot make the journey... It might teach them to read a contract before they enter into it. Colin Bignell But maybe some more publicity may alert travellers who use Ryanair that the contract certainly does need to be read. Including the low baggage allowance. The same is true of all airlines and, indeed, all contracts. You need to know what you are getting for your money. The majority of people don't. Most of them don't even know when they are entering into a contract. Colin Bignell |
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