JBU #1 in Quality for USA

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Study: Jetblue No. 1 in Quality for U.S.

Apr 5, 7:11 AM (ET)

By LESLIE MILLER

WASHINGTON (AP) - JetBlue was No. 1 in quality among U.S. airlines in
2003, the first year that it carried enough passengers to be ranked,
according to an annual study released Monday.

The budget carrier had the second-best on-time performance, arriving
punctually 86 percent of the time. So few JetBlue passengers were bumped
that they did not register in the statistics used by researchers. Also,
JetBlue customers also filed fewer complaints - 0.31 per 100,000 - to
the Transportation Department than all other airlines but Southwest.

Southwest, with 0.14 complaints per 100,000 customers, consistently
generates the lowest complaint rate in the industry, was rated as the
No. 3 carrier in the report.

Alaska Airlines came in second, America West fourth and US Airways,
ranked No. 1 last year when it was still in bankruptcy, was fifth.


Northwest Airlines (NWB), which came in sixth, was the most improved
airline in 2003. It ranked ninth in 2002.

The study's authors said the ratings showed that low-cost airlines are
gaining market share because they perform well in ways that are
important to their passengers.

It "adds further evidence to the emerging performance gap between the
legacy carriers and the no-frills network carriers," said Brent Bowen,
director of the University of Nebraska's aviation institute and a
co-author of the study.

Dean Headley, the other co-author and an associate professor of
marketing at Wichita State University, said most of the low-cost
carriers were above the industry average on four performance indicators
last year. Most of the traditional airlines were below the industry
average, he said.

"The low-fare carriers are definitely solid in their ability to attract
passengers, and it shows in the market share gains that they're making,"
Headley said.

He said low-cost airlines comprised 4 percent of the market when he
began the study in 1991. Now they carry one-quarter of all passengers;
Headley expects them to transport four in 10 by 2006.

The report rated the 14 U.S. airlines that carried at least 1 percent of
the 587 million passengers who flew last year.

Four low-cost carriers - AirTran, ATA, Atlantic Southeast and JetBlue -
met that threshold for the first time in 2003.

Alan Bender, an aviation professor at Embry-Riddle Aeronautical
University in Daytona Beach, Fla., said the traditional airlines will
still offer something that the low-cost carriers often do not:
connecting flights to any commercial airport, first-class service and
frequent flier miles.

"This doesn't mean the high-cost carriers are down and out," Bender
said. "The survey seems to count out the fact that a large percentage of
business people need ubiquitous service at any time of day."

He also said American travelers are addicted to frequent flier miles.
"Business travelers will avoid low-cost carriers because they're not
going to get miles that will take them to Hawaii," he said.

The report was based on Transportation Department statistics.


BL.
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OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they go.

For trips around the world, use Asian carriers - better service and prices.

miguel
--
Hit The Road! Photos and tales from around the world: http://travel.u.nu

"Miguel Cruz" wrote in message
...
Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they go.

For trips around the world, use Asian carriers - better service and
prices.

miguel

Some decades ago there was regularly scheduled service from the US West
Coast to Hawaii using 727s. Maybe the airline was Northwest.

Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was
using a couple for all-first-class non-stop scheduled from Germany to NYC.
I think they've recently changed to an A319/320 equivalent. So smaller
planes now have the required ETOPS range.

On Tue, 6 Apr 2004 05:31:20 -0400, "R J Carpenter"
wrote:


"Miguel Cruz" wrote in message
...
Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they go.

For trips around the world, use Asian carriers - better service and
prices.

miguel

Some decades ago there was regularly scheduled service from the US West
Coast to Hawaii using 727s. Maybe the airline was Northwest.

Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was
using a couple for all-first-class non-stop scheduled from Germany to NYC.

It was/is an all business class service.



I think they've recently changed to an A319/320 equivalent. So smaller
planes now have the required ETOPS range.


--==++AJC++==--

In article ,
AJC wrote:

On Tue, 6 Apr 2004 05:31:20 -0400, "R J Carpenter"
wrote:


"Miguel Cruz" wrote in message
...
Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they go.

For trips around the world, use Asian carriers - better service and
prices.

miguel

Some decades ago there was regularly scheduled service from the US West
Coast to Hawaii using 727s. Maybe the airline was Northwest.

Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was
using a couple for all-first-class non-stop scheduled from Germany to NYC.

It was/is an all business class service.

Still is. The A319s operate DUS-EWR and ORD. The BBJ now operates
MUC-EWR.

"R J Carpenter" wrote in message
...

"Miguel Cruz" wrote in message
...
Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii,
Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they
go.

For trips around the world, use Asian carriers - better service and
prices.

miguel

Some decades ago there was regularly scheduled service from the US West
Coast to Hawaii using 727s. Maybe the airline was Northwest.

There never was a service between Hawaii and the mainland using 727's.
Northwest and Western used Boeing 720B's on their Hawaii routes, but that
was the smallest jet flying the route before the 737-700 now flown by Aloha
and the 737-800 flown by Air Pacific between HNL and YVR.

Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa
was
using a couple for all-first-class non-stop scheduled from Germany to NYC.
I think they've recently changed to an A319/320 equivalent. So smaller
planes now have the required ETOPS range.

Actually, the aircraft is configured in Business Class rather than First
Class. Operated by PrivatAir for Lufthansa. PrivatAir is a Swiss company.
I don't know if they're now flying Airbuses on the route.

Jeff Hacker wrote:
"R J Carpenter" wrote in message
...

"Miguel Cruz" wrote in message
.. .

Jimbo Minn wrote:

OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii,

Europe

or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG
ONES"......it's just a matter of time.

Jetblue's broken the international barrier - let's see where else they

go.

For trips around the world, use Asian carriers - better service and

prices.

miguel

Some decades ago there was regularly scheduled service from the US West
Coast to Hawaii using 727s. Maybe the airline was Northwest.


There never was a service between Hawaii and the mainland using 727's.
Northwest and Western used Boeing 720B's on their Hawaii routes, but that
was the smallest jet flying the route before the 737-700 now flown by Aloha
and the 737-800 flown by Air Pacific between HNL and YVR.

Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa

was

using a couple for all-first-class non-stop scheduled from Germany to NYC.
I think they've recently changed to an A319/320 equivalent. So smaller
planes now have the required ETOPS range.


Actually, the aircraft is configured in Business Class rather than First
Class. Operated by PrivatAir for Lufthansa. PrivatAir is a Swiss company.
I don't know if they're now flying Airbuses on the route.

If I'm not wrong, they use B737 in one route and A319 in two routes.