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your worst airline experience? (with a poll)
Hi, I've been flying internationally now for 48 years... and service has been getting worse... but this last trip to Jamaica was the pits. The trip down on Northwest Airlines was uneventful, no food of any sort included (not even a bag of peanuts) but softdrinks. Arrival in the new and improved Sangster International was quick and efficient. The Couples crew at the airport was great, the trip to the resort quick (improved roads) and the stay at Couples Negril was wonderful. The trip home took a sharp turn toward HELL at Northwest Airlines's Minneapolis hub. We were supposed to be met by a wheelchair rep.... nope... we got our own wheelchair... then the NWA rep showed up.... my new wife got our bags... through passport control, customs with a full bag search, and this is when the NWA agent told us to put our duty free in our bags rather than just check the shipping boxes they'd been safely traveling in (apparently to much theft by NWA baggage handlers).... the re-screening by the TSA is just a horrible joke since we've already been checked from head to toe including a background check. then we arrive in Memphis... also a Northwest Airlines hub. no luggage at all they take a report at the lost luggage desk but don't bother to give me a copy of the report or the case # but tell me (that is to say "contract with me") to deliver my intact bags in the morning. the next day morning comes and goes finally.... 22 hours after landing a courier service delivers the remnants of my luggage... 1 bag... is totally trashed. riveted on handle ripped off, the contents smashed, stained, and littered with shards of glass. All the contents, including our wedding clothes stained/ruined. NWA/Northwest hasn't bothered to get an agent on site to inventory the damages... if they don't want to come here, inventory the remnants (they should bring a tarp so they can do it outside... with all the glass shards it'd be dangerous inside) attempt to dry clean them (and get all the shards of glass out of them), replace the items that couldn't be cleaned, replace the items destroyed, etc.... then I'm figuring they want to settle for the 3000$/passenger their contract of carriage calls for for this domestic MSP/MEM flight. Northwest Airlines doesn't really like to make good on it's "mistakes" (aka gross negligence) they seldom return calls, don't check their answering machines. so I've set up a poll at http://hackamoretravel.blogspot.com/ what airline sold you your WORST travel experience? so far NWA is winning (loosing) hands down... the worst ANY other airline has done to me in 48 years of flying is delay 1 bag of 2 a day going into Paris. so again... visit the poll and let's see what airline is giving it's customers their WORST experiences. http://hackamoretravel.blogspot.com/ -- Hackamore http://www.hackamore.com http://hackamoretravel.blogspot.com |
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