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Bad experience with Lori Cunningham/Skyscraper Tours
After the recent thread about ethical TAs and people's responses about
various TAs on the newsgroup I have decided to speak up. I tried to use Lori Cunningham for a 2004 Alaskan Cruise-Tour with disastrous results. I am out $483 and at this time have no desire to cruise to Alaska, which I once considered a dream trip. This trip was to celebrate my husband's and my 20th anniversary and was very important to us. It represented both a big financial and emotional investment. I am a pretty peaceable person and usually don't like to make waves, but decided that in this case it was important to speak up. Maybe someone else will be spared both the monetary loss and emotional distress I have suffered. You're welcome to view the details of my experience on this web site: http://www.mindspring.com/~mefine/skyscraper/ Margaret -- Margaret Fine |
#2
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Bad experience with Lori Cunningham/Skyscraper Tours
Well, I cannot comment on the substance of your complaint but I would like to
complement you on the way you laid it out in WEB page format. With links and everything. Very easy to follow the time line. Cal Ford Lido Deck Cruises In article . net, Margaret Fine says... After the recent thread about ethical TAs and people's responses about various TAs on the newsgroup I have decided to speak up. I tried to use Lori Cunningham for a 2004 Alaskan Cruise-Tour with disastrous results. I am out $483 and at this time have no desire to cruise to Alaska, which I once considered a dream trip. This trip was to celebrate my husband's and my 20th anniversary and was very important to us. It represented both a big financial and emotional investment. I am a pretty peaceable person and usually don't like to make waves, but decided that in this case it was important to speak up. Maybe someone else will be spared both the monetary loss and emotional distress I have suffered. You're welcome to view the details of my experience on this web site: http://www.mindspring.com/~mefine/skyscraper/ Margaret -- Margaret Fine |
#3
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Bad experience with Lori Cunningham/Skyscraper Tours
Looks clearly like the tour was booked in error for the wrong year and then all
the penalities were in force. Clearly the TA's fault it looks like from the surface. I would be sure to get that refund. Good luck to you. Next time forget the land package- very very easy and a LOT cheaper going on your own. Also RCI would not be a choice for me, no College Fjords and usually no naturalists on board. |
#4
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Bad experience with Lori Cunningham/Skyscraper Tours
I trust you placed all inappropriate charges in dispute with your credit
card company. In writing, of course, to protect your rights. "Margaret Fine" wrote in message ink.net... After the recent thread about ethical TAs and people's responses about various TAs on the newsgroup I have decided to speak up. I tried to use Lori Cunningham for a 2004 Alaskan Cruise-Tour with disastrous results. I am out $483 and at this time have no desire to cruise to Alaska, which I once considered a dream trip. This trip was to celebrate my husband's and my 20th anniversary and was very important to us. It represented both a big financial and emotional investment. I am a pretty peaceable person and usually don't like to make waves, but decided that in this case it was important to speak up. Maybe someone else will be spared both the monetary loss and emotional distress I have suffered. You're welcome to view the details of my experience on this web site: http://www.mindspring.com/~mefine/skyscraper/ Margaret -- Margaret Fine |
#5
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Bad experience with Lori Cunningham/Skyscraper Tours
Hi Margaret
Your post(s) and website are designed to hurt my business. You seem to have left out a few important points. 1. When you first contacted me about Alaska 2004, you asked specifically for cruisetour 15. This is a VERY important note - you asked for a specific cruisetour - number 15. Since the cruisetours had not been loaded in the system with Royal Caribbean, I emailed you the cruisetour 15 itinerary for the 2003 season. Yes, in hindsight, I should have noted that the itinerary provided was based on Royal Caribbean 2003 itinerary and was subject to change. What you left out of this is that I strongly suggested that you wait until the brochures arrived for the 2004 season so that you would be sure that you had the correct cruisetour. But you did not want to do this - and provided information to book Cruisetour 15 based on 2003 information. So, I did as you requested and booked cruisetour 15. 2. NOW, Francesca did make a mistake and booked you for 2003 - not 2004. This was a human error and was corrected immediately to place you on cruisetour 15 for 2004. These mistakes can happen. 3. When the cruisetour 15 was confirmed by Royal Caribbean for 2004, I sent the itinerary to you via mail - to have you verify that this is the cruisetour that you wanted for 2004. Because the brochures were not available - I wanted you to confirm that cruisetour 15 for 2004 was what you wanted. 4. You received the itinerary in the mail and immediately called Francesca to cancel the cruisetour 15 - because it was not what you wanted. This was a hastily made decision - and everything could have been corrected at this point - if you had allowed me to mail the brochure to you - so that you could find the cruise tour that you DID want. But you did not wait for me to suggest this - you just cancelled the cruisetour w/out seeking advice. 5. As for me not cooperating with Travel Guard, that is a flat out lie. I faxed Travel Guard repeatedly to have everything corrected for you. BUT Travel Guard notified me that you were intervening in the process and because of this - they were confused and were reviewing the situation. And Margaret, I informed Steve of this - and asked him to let me handle the situation with Travel Guard - but to no avail. 6. Another situation that you left out, is that Steve asked me to help you find the cruisetour that would fit your needs (through another cruise line - after the Royal Caribbean cruise was cancelled). But because of the communication between us, and your insistance to refuse my help, I advised him that it was probably better if he found another travel agent. He did not seem happy that I suggested this. So, there are always 2 sides to a story. Your slanderous website and postings are simply that and appropriate measures will be taken. You know that I did everything that I could to try and help you out. Lori Cunningham http://www.skyscrapertours.com In article . net, Margaret Fine says... After the recent thread about ethical TAs and people's responses about various TAs on the newsgroup I have decided to speak up. I tried to use Lori Cunningham for a 2004 Alaskan Cruise-Tour with disastrous results. I am out $483 and at this time have no desire to cruise to Alaska, which I once considered a dream trip. This trip was to celebrate my husband's and my 20th anniversary and was very important to us. It represented both a big financial and emotional investment. I am a pretty peaceable person and usually don't like to make waves, but decided that in this case it was important to speak up. Maybe someone else will be spared both the monetary loss and emotional distress I have suffered. You're welcome to view the details of my experience on this web site: -- Margaret Fine |
#6
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Bad experience with Lori Cunningham/Skyscraper Tours
In article
dmVyYWNpdHk=.4233ca3e9a07743c0046d002001384f9@106 7270588.cotse.net, wrote: Guilt can do funny things to people I guess. Best line of your drivel. People can and do travel together these days, sharing cabins or hotel rooms with one of either sex is not considered all that big a deal. I've done it myself as a way to travel more economically. But it appears that those that can't seem to control their 'urges' figures everyone else must be that way also. Some of us have grown up. You've obviously not bothered to do that yet. The only guilt here is in your foul mind, IMHO. -- Lloyd |
#7
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Bad experience with Lori Cunningham/Skyscraper Tours
Lori Cunningham wrote:
Hi Margaret Your post(s) and website are designed to hurt my business. You seem to have left out a few important points. Not true. It is designed to help other people see that I've had problems with you and they can make their decision accordingly. 1. When you first contacted me about Alaska 2004, you asked specifically for cruisetour 15. This is a VERY important note - you asked for a specific cruisetour - number 15. Since the cruisetours had not been loaded in the system with Royal Caribbean, I emailed you the cruisetour 15 itinerary for the 2003 season. Yes, in hindsight, I should have noted that the itinerary provided was based on Royal Caribbean 2003 itinerary and was subject to change. What you left out of this is that I strongly suggested that you wait until the brochures arrived for the 2004 season so that you would be sure that you had the correct cruisetour. But you did not want to do this - and provided information to book Cruisetour 15 based on 2003 information. So, I did as you requested and booked cruisetour 15. That is not correct. My note specifically said "My husband and I want to take a alaskan cruise tour in July, 2004. We want to go on Royal Caribbean, we want a cruisetour similar to the one they have in this year's 2003 Alaska vacation planner: Package 15 on Legend of the Seas which is a 1 night Anchorage, 3 nights Denali, 1 night Talkeetna southbound cruise. We would want to make sure that the cruise was over July 7th, a special day to us. I have a couple of questions that maybe you can help me with. " Note I said "similar" to this year's cruise tour 15 not that I wanted cruise tour 15. An important distinction. I also had mentioned the stops on the itinerary which I feel are far more important than an arbitrary number. You NEVER strongly suggested that I wait. I have all of your e-mails you sent and you never said wait. You never said wait when I spoke to you May 15th and you took my info. In fact I asked you if it was too early to book and you said no! 2. NOW, Francesca did make a mistake and booked you for 2003 - not 2004. This was a human error and was corrected immediately to place you on cruisetour 15 for 2004. These mistakes can happen. And why was I never told? I had a right to know especially since it has caused me problems in receiving a refund. 3. When the cruisetour 15 was confirmed by Royal Caribbean for 2004, I sent the itinerary to you via mail - to have you verify that this is the cruisetour that you wanted for 2004. Because the brochures were not available - I wanted you to confirm that cruisetour 15 for 2004 was what you wanted. You never had me verify anything. By the time we received a printed itinerary, you had already booked it several weeks earlier. It was already too late at that point to get my travleguard money back. 4. You received the itinerary in the mail and immediately called Francesca to cancel the cruisetour 15 - because it was not what you wanted. This was a hastily made decision - and everything could have been corrected at this point - if you had allowed me to mail the brochure to you - so that you could find the cruise tour that you DID want. But you did not wait for me to suggest this - you just cancelled the cruisetour w/out seeking advice. Why was this a hastily made decision? You had us coming in a day earlier than we had asked, to a city we were not sure if we could come in to, for a longer cruise. The itinerary was significantly different from the one that you had first offered us. You had sent me an itinerary with 2004 dates. I called RCI and they said they did not offer that itinerary and that they were not offering anything similar in 2004. Why would I want the advice of someone who had already sent me an itinerary that clearly showed 2004 dates when that cruise did not exist? You never said it was speculative. At no point did you ever say anything about mailing me a brochure, that I should wait, that it was too soon. You sent the itinerary to me as if it were fact. 5. As for me not cooperating with Travel Guard, that is a flat out lie. I faxed Travel Guard repeatedly to have everything corrected for you. BUT Travel Guard notified me that you were intervening in the process and because of this - they were confused and were reviewing the situation. And Margaret, I informed Steve of this - and asked him to let me handle the situation with Travel Guard - but to no avail. No, I'd say it is you who are being less than truthful. I was speaking with TravelGuard because you had not made a decent attempt to get me the $153 refund I was entitled to. As for trying to get them to repeatedly make the corrections you should know that Travelguard keeps very good records and up to the point of the end of June they had one telephone call with Francesca. They told her you needed to fax a letter and they said you never did. After that when we spoke to TravelGuard they said that you were refusing to allow us to cancel the insurance. If you had agreed to that they would have done so. 6. Another situation that you left out, is that Steve asked me to help you find the cruisetour that would fit your needs (through another cruise line - after the Royal Caribbean cruise was cancelled). But because of the communication between us, and your insistance to refuse my help, I advised him that it was probably better if he found another travel agent. He did not seem happy that I suggested this. I'll let Steve respond to this one since he spoke to you. So, there are always 2 sides to a story. Your slanderous website and postings are simply that and appropriate measures will be taken. You know that I did everything that I could to try and help you out. I cannot see how telling my truthful experience with your company can be called slanderous. Since I can back up everything I have said I can't see how it can be slanderous. I know that you did NOT do everything you could to help me out. If you did everything you could to help me, why not just tell TravelGuard that an error had been made and agree to cancel the insurance? You didn't even have to admit it was your error. I feel you were being vindictive on that one. I have only gotten excuses from you--it is always someone else's fault. I think it is also interesting that you threaten me instead of trying to make things right, which you have never offered to do. It doesn't speak well of how you handle customer service issues. Margaret Lori Cunningham http://www.skyscrapertours.com -- Margaret Fine |
#8
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Bad experience with Lori Cunningham/Skyscraper Tours
wrote
Can anyone feel the rumbling as the very foundation of rtc is crumbling? And the Mother of All Group Cruises is just getting off the ground. Trolls are usually dumber than a sack of hammers and this one is no exception. The Mother Of All Group Cruises http://www.motherofallgroupcruises.com has already booked over 100 people in the first three weeks. Now I wouldn't have mentioned that here on r.t.c. but since you brought it up, I am comfortable in pointing out how wrong you are. Thank you for giving me the opportunity to talk about this wonderful group cruise. Guilt can do funny things to people I guess. It seems you have a problem with Becca and I traveling together. I guess you didn't get the memo when the Big Announcement was made. Here, I'll fill you in... George and Becca travel together. Not only that, but we do it in public and with hundreds of people from r.t.c. on group cruises. We have been doing this for 4 or 5 years. We talk about it here on r.t.c. and in a yahoo group and in #CruiseChat MIRC. Here is a clue, Troll. It isn't a secret, everybody except you seems to know about it. Look around at some of the photo albums posted here and you can even see PICTURES of us!! Imagine that. Oh... BTW - Tomorrow I am going on a two night cruise on the Serenade of the Seas with Barb. In January, I will be going on the GGC2004 with Becca (along with over 100 friends). So tell me, troll... if you aren't feeling guilty about anything and you have nothing to hide, what is your name and how many friends do you cruise with? I hear that retired people have lots of time for cruising so fill us in on your plans. -- George in PA http://www.countryside-travel.com Norwegian Dawn http://www.cruisemaster.com/dawn.htm Sleazy 3 - Carnival Conquest http://www.cruisemaster.com/sleazy3.htm The Mother of All Group Cruises http://www.motherofallgroupcruises.com |
#9
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Bad experience with Lori Cunningham/Skyscraper Tours
Hi Margaret
The bottom line is that the last correspondence with you (or your husband) was in July. At that point, I was in negotiations with Travel Guard to obtain your refund. But Travel Guard said that they were dealing with you on this and it was now out of my control. Since Travel Guard was dealing with you directly on this, I thought that I would hear from you - if there was a problem. I did not hear from you - you did not provide me the opportunity to help you out in the insurance loss. Instead, you built a website, to publically discredit me and my company which cannot be taken lightly. A quick phone call from you - after Travel Guard told you what they were willing to do, would have been the best option. I am a very reasonable person and one of high integrity. I would have done my best to alleviate the situation. But I was not given the chance. I welcome a phone call from you now - and have always been willing to discuss the situation. One note: I would not have a successful cruise business (and one of the top 1% with Royal Caribbean and Celebrity), if I made it a practice to ruin people's vacations. I do make it a practice to correct any mistakes made - and arrive at compensation - if the mistakes were our fault. Lori Cunningham http://www.skyscrapertours.com In article . net, Margaret Fine says... Lori Cunningham wrote: Hi Margaret Your post(s) and website are designed to hurt my business. You seem to have left out a few important points. Not true. It is designed to help other people see that I've had problems with you and they can make their decision accordingly. 1. When you first contacted me about Alaska 2004, you asked specifically for cruisetour 15. This is a VERY important note - you asked for a specific cruisetour - number 15. Since the cruisetours had not been loaded in the system with Royal Caribbean, I emailed you the cruisetour 15 itinerary for the 2003 season. Yes, in hindsight, I should have noted that the itinerary provided was based on Royal Caribbean 2003 itinerary and was subject to change. What you left out of this is that I strongly suggested that you wait until the brochures arrived for the 2004 season so that you would be sure that you had the correct cruisetour. But you did not want to do this - and provided information to book Cruisetour 15 based on 2003 information. So, I did as you requested and booked cruisetour 15. That is not correct. My note specifically said "My husband and I want to take a alaskan cruise tour in July, 2004. We want to go on Royal Caribbean, we want a cruisetour similar to the one they have in this year's 2003 Alaska vacation planner: Package 15 on Legend of the Seas which is a 1 night Anchorage, 3 nights Denali, 1 night Talkeetna southbound cruise. We would want to make sure that the cruise was over July 7th, a special day to us. I have a couple of questions that maybe you can help me with. " Note I said "similar" to this year's cruise tour 15 not that I wanted cruise tour 15. An important distinction. I also had mentioned the stops on the itinerary which I feel are far more important than an arbitrary number. You NEVER strongly suggested that I wait. I have all of your e-mails you sent and you never said wait. You never said wait when I spoke to you May 15th and you took my info. In fact I asked you if it was too early to book and you said no! 2. NOW, Francesca did make a mistake and booked you for 2003 - not 2004. This was a human error and was corrected immediately to place you on cruisetour 15 for 2004. These mistakes can happen. And why was I never told? I had a right to know especially since it has caused me problems in receiving a refund. 3. When the cruisetour 15 was confirmed by Royal Caribbean for 2004, I sent the itinerary to you via mail - to have you verify that this is the cruisetour that you wanted for 2004. Because the brochures were not available - I wanted you to confirm that cruisetour 15 for 2004 was what you wanted. You never had me verify anything. By the time we received a printed itinerary, you had already booked it several weeks earlier. It was already too late at that point to get my travleguard money back. 4. You received the itinerary in the mail and immediately called Francesca to cancel the cruisetour 15 - because it was not what you wanted. This was a hastily made decision - and everything could have been corrected at this point - if you had allowed me to mail the brochure to you - so that you could find the cruise tour that you DID want. But you did not wait for me to suggest this - you just cancelled the cruisetour w/out seeking advice. Why was this a hastily made decision? You had us coming in a day earlier than we had asked, to a city we were not sure if we could come in to, for a longer cruise. The itinerary was significantly different from the one that you had first offered us. You had sent me an itinerary with 2004 dates. I called RCI and they said they did not offer that itinerary and that they were not offering anything similar in 2004. Why would I want the advice of someone who had already sent me an itinerary that clearly showed 2004 dates when that cruise did not exist? You never said it was speculative. At no point did you ever say anything about mailing me a brochure, that I should wait, that it was too soon. You sent the itinerary to me as if it were fact. 5. As for me not cooperating with Travel Guard, that is a flat out lie. I faxed Travel Guard repeatedly to have everything corrected for you. BUT Travel Guard notified me that you were intervening in the process and because of this - they were confused and were reviewing the situation. And Margaret, I informed Steve of this - and asked him to let me handle the situation with Travel Guard - but to no avail. No, I'd say it is you who are being less than truthful. I was speaking with TravelGuard because you had not made a decent attempt to get me the $153 refund I was entitled to. As for trying to get them to repeatedly make the corrections you should know that Travelguard keeps very good records and up to the point of the end of June they had one telephone call with Francesca. They told her you needed to fax a letter and they said you never did. After that when we spoke to TravelGuard they said that you were refusing to allow us to cancel the insurance. If you had agreed to that they would have done so. 6. Another situation that you left out, is that Steve asked me to help you find the cruisetour that would fit your needs (through another cruise line - after the Royal Caribbean cruise was cancelled). But because of the communication between us, and your insistance to refuse my help, I advised him that it was probably better if he found another travel agent. He did not seem happy that I suggested this. I'll let Steve respond to this one since he spoke to you. So, there are always 2 sides to a story. Your slanderous website and postings are simply that and appropriate measures will be taken. You know that I did everything that I could to try and help you out. I cannot see how telling my truthful experience with your company can be called slanderous. Since I can back up everything I have said I can't see how it can be slanderous. I know that you did NOT do everything you could to help me out. If you did everything you could to help me, why not just tell TravelGuard that an error had been made and agree to cancel the insurance? You didn't even have to admit it was your error. I feel you were being vindictive on that one. I have only gotten excuses from you--it is always someone else's fault. I think it is also interesting that you threaten me instead of trying to make things right, which you have never offered to do. It doesn't speak well of how you handle customer service issues. Margaret Lori Cunningham http://www.skyscrapertours.com -- Margaret Fine |
#10
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Bad experience with Lori Cunningham/Skyscraper Tours
Margaret:
I have brought this situation to the attention of my Travel Guard rep, they usually don't like this kind of publicity. She has already forwarded your link/page to their refunds department. Reading the time line, I got the impression, that you authorized Lori only to charge $330.00 for travel insurance. If this is the case, you might want to check with your credit card company what can be done, since you did not authorize the charge of $483.00, and because you have proof for that (the initial invoice). I wish Lori would respond here, because it looks to me from your description, that after the initial mistakes had been made, she has not been very helpful in assisting you to get your moneys back. I don't know Lori, but I cannot imagine a responsible travel agent would act the way you have detailed it. Unfortunately, this gives us TA's another black eye, in addition to the ones we have received lately in this group with all the recent TA ethics threads. Wolfgang Petrusch www.deluxevoyages.com |
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