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#21
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Bad experience with Lori Cunningham/Skyscraper Tours
Lori Cunningham wrote: Hi Steve I will restate what I have said befo With the Travel Guard refund, I was in negotiations with Travel Guard, and had faxed over several requests to them. They were going to refund the majority of your premium (and I was going to cover the difference) UNTIL YOU intervened in the process. It seems to me that you have posed this attack over the $493 that you want back from Travel Guard. You would have received this, if you had not intervened in what I was trying to do for you. Now, you have not contacted me (since hearing from Travel Guard) to see if I could help you. You have not contacted me at all to try and work out compensation. Instead, you post a website to hurt me and my business. Lori Cunningham http://www.skyscrapertours.com Lori, As I have mentioned before, I sent your company two emails asking for a premium refund. When you didn't respond I called you on July 1. At that time you said that you did not support our request for a refund. After that, there was nothing to discuss. Since then we have been working through other channels to obtain a refund. The web site is intended to share factual information about a bad experience we had. The creation of the site was prompted by the recent discussion about the need to share information about TAs. Steve |
#22
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Bad experience with Lori Cunningham/Skyscraper Tours
I'm on the Fine's side, they have the written facts to back them up, the other
party doesn't subscribe to the theory of , "the buck stops here" but rather to the "it was Francesca's fault and she no longer works here". ( altho I am ultimately responsible...yeah) |
#23
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Bad experience with Lori Cunningham/Skyscraper Tours
Hi Steve
I most certainly did not tell you that I would not request a refund from Travel Guard. I was aggressively requesting a refund from Travel Guard for you. I have the faxes to prove this. What I told you on the phone, was that I was going to wait until you received the refund from Travel Guard before writing a personal check to you. I had full intention of helping you on this. Lori Cunningham http://www.skyscrapertours.com In article . net, Steve Fine says... Lori Cunningham wrote: Hi Steve I will restate what I have said befo With the Travel Guard refund, I was in negotiations with Travel Guard, and had faxed over several requests to them. They were going to refund the majority of your premium (and I was going to cover the difference) UNTIL YOU intervened in the process. It seems to me that you have posed this attack over the $493 that you want back from Travel Guard. You would have received this, if you had not intervened in what I was trying to do for you. Now, you have not contacted me (since hearing from Travel Guard) to see if I could help you. You have not contacted me at all to try and work out compensation. Instead, you post a website to hurt me and my business. Lori Cunningham http://www.skyscrapertours.com Lori, As I have mentioned before, I sent your company two emails asking for a premium refund. When you didn't respond I called you on July 1. At that time you said that you did not support our request for a refund. After that, there was nothing to discuss. Since then we have been working through other channels to obtain a refund. The web site is intended to share factual information about a bad experience we had. The creation of the site was prompted by the recent discussion about the need to share information about TAs. Steve |
#24
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Bad experience with Lori Cunningham/Skyscraper Tours
Wolfgang Petrusch wrote: Margaret: I have brought this situation to the attention of my Travel Guard rep, they usually don't like this kind of publicity. She has already forwarded your link/page to their refunds department. Reading the time line, I got the impression, that you authorized Lori only to charge $330.00 for travel insurance. If this is the case, you might want to check with your credit card company what can be done, since you did not authorize the charge of $483.00, and because you have proof for that (the initial invoice). I wish Lori would respond here, because it looks to me from your description, that after the initial mistakes had been made, she has not been very helpful in assisting you to get your moneys back. I don't know Lori, but I cannot imagine a responsible travel agent would act the way you have detailed it. Unfortunately, this gives us TA's another black eye, in addition to the ones we have received lately in this group with all the recent TA ethics threads. Wolfgang Petrusch www.deluxevoyages.com Wolfgang, Thanks for forwarding the information on. We wrote to TravelGuard's refund department in July but without Lori's consent they would not help us. Perhaps through your channels the information will reach someone who is more understanding. We have written our credit card company about the case and are waiting for a response. We certainly don't tar all TA's with the same brush. We know there are good ones out there. The challenge is for people to find them. Margaret and Steve |
#25
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Bad experience with Lori Cunningham/Skyscraper Tours
My problem is not that mistakes happen ... they do all the time ... my problem
is people spinning to get out of it ... See my comment to Lori ... The problem had no influence on my thinking towards TA's (or at least Lori) at all ... her response to it however had a lot ... The customer is always right ... doesn't seem to apply .. in fact "a customer was wrong because we say so ..." seemed the order of the day ... Your taking steps here to help ... boosts TA's (or at least you) ... in my eyes ... Be seeing you In the Village Number 6 I have to agree with you concerning the spin. If you read Lori's reply to Margaret's timeline, you cannot come to any other conclusion! You also have to wonder why Lori responded the way she did. To allege slander, and not to counter the arguments made by the other side, does not look very professional. Trying to "spin" her way out of this situation is economically not advisable, for two reasons: a) It is always cheaper to keep a client happy, than to attract a new client. b) This has been a huge PR disaster for her, which will most certainly affect her business. IMHO, it should never have come to this point, and no responsible TA would have acted that way. At least I have hopes that the link to Margaret's web page, which I sent to Travel Guard, will induce them to refund the money in lieu of a credit. Wolfgang Petrusch www.deluxevoyages.com |
#26
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Bad experience with Lori Cunningham/Skyscraper Tours
Am I the only one who thinks that, now that a dialogue has been started, it
would be better for everyone if you all simply spoke to each other on the telephone? "Lori Cunningham" wrote in message ... Hi Steve I most certainly did not tell you that I would not request a refund from Travel Guard. I was aggressively requesting a refund from Travel Guard for you. I have the faxes to prove this. What I told you on the phone, was that I was going to wait until you received the refund from Travel Guard before writing a personal check to you. I had full intention of helping you on this. Lori Cunningham http://www.skyscrapertours.com In article . net, Steve Fine says... Lori Cunningham wrote: Hi Steve I will restate what I have said befo With the Travel Guard refund, I was in negotiations with Travel Guard, and had faxed over several requests to them. They were going to refund the majority of your premium (and I was going to cover the difference) UNTIL YOU intervened in the process. It seems to me that you have posed this attack over the $493 that you want back from Travel Guard. You would have received this, if you had not intervened in what I was trying to do for you. Now, you have not contacted me (since hearing from Travel Guard) to see if I could help you. You have not contacted me at all to try and work out compensation. Instead, you post a website to hurt me and my business. Lori Cunningham http://www.skyscrapertours.com Lori, As I have mentioned before, I sent your company two emails asking for a premium refund. When you didn't respond I called you on July 1. At that time you said that you did not support our request for a refund. After that, there was nothing to discuss. Since then we have been working through other channels to obtain a refund. The web site is intended to share factual information about a bad experience we had. The creation of the site was prompted by the recent discussion about the need to share information about TAs. Steve |
#27
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Bad experience with Lori Cunningham/Skyscraper Tours
Hey Margaret and Stevey
You guys happy yet? "Margaret Fine" wrote in message nk.net... Wolfgang Petrusch wrote: Margaret: I have brought this situation to the attention of my Travel Guard rep, they usually don't like this kind of publicity. She has already forwarded your link/page to their refunds department. Reading the time line, I got the impression, that you authorized Lori only to charge $330.00 for travel insurance. If this is the case, you might want to check with your credit card company what can be done, since you did not authorize the charge of $483.00, and because you have proof for that (the initial invoice). I wish Lori would respond here, because it looks to me from your description, that after the initial mistakes had been made, she has not been very helpful in assisting you to get your moneys back. I don't know Lori, but I cannot imagine a responsible travel agent would act the way you have detailed it. Unfortunately, this gives us TA's another black eye, in addition to the ones we have received lately in this group with all the recent TA ethics threads. Wolfgang Petrusch www.deluxevoyages.com Wolfgang, Thanks for forwarding the information on. We wrote to TravelGuard's refund department in July but without Lori's consent they would not help us. Perhaps through your channels the information will reach someone who is more understanding. We have written our credit card company about the case and are waiting for a response. We certainly don't tar all TA's with the same brush. We know there are good ones out there. The challenge is for people to find them. Margaret and Steve |
#28
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Bad experience with Lori Cunningham/Skyscraper Tours
You'd think,
We called the Fines earlier today and received an email from them that all needs to be in writing via email. They do not wish to communicate over the phone. Barry Cunningham http://www.skyscrpertours.com In article , PTRAVEL says... Am I the only one who thinks that, now that a dialogue has been started, it would be better for everyone if you all simply spoke to each other on the telephone? "Lori Cunningham" wrote in message ... Hi Steve I most certainly did not tell you that I would not request a refund from Travel Guard. I was aggressively requesting a refund from Travel Guard for you. I have the faxes to prove this. What I told you on the phone, was that I was going to wait until you received the refund from Travel Guard before writing a personal check to you. I had full intention of helping you on this. Lori Cunningham http://www.skyscrapertours.com In article . net, Steve Fine says... Lori Cunningham wrote: Hi Steve I will restate what I have said befo With the Travel Guard refund, I was in negotiations with Travel Guard, and had faxed over several requests to them. They were going to refund the majority of your premium (and I was going to cover the difference) UNTIL YOU intervened in the process. It seems to me that you have posed this attack over the $493 that you want back from Travel Guard. You would have received this, if you had not intervened in what I was trying to do for you. Now, you have not contacted me (since hearing from Travel Guard) to see if I could help you. You have not contacted me at all to try and work out compensation. Instead, you post a website to hurt me and my business. Lori Cunningham http://www.skyscrapertours.com Lori, As I have mentioned before, I sent your company two emails asking for a premium refund. When you didn't respond I called you on July 1. At that time you said that you did not support our request for a refund. After that, there was nothing to discuss. Since then we have been working through other channels to obtain a refund. The web site is intended to share factual information about a bad experience we had. The creation of the site was prompted by the recent discussion about the need to share information about TAs. Steve |
#29
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Bad experience with Lori Cunningham/Skyscraper Tours
"Barry Cunningham" wrote in message ... You'd think, We called the Fines earlier today and received an email from them that all needs to be in writing via email. They do not wish to communicate over the phone. Barry Cunningham http://www.skyscrpertours.com My suggestion to you all: find an impartial mediator and do an informal (meaning no lawyers, do it over the phone, etc.) and non-binding (meaning all parties are free to pursue whatever remedies they want if it doesn't work) mediation. Slugging it out on the internet won't resolve anything, and just makes it all the more unlikely that a resolution can be effected that will please everyone. From my point of view (and I've read the entire thread) this shouldn't be hard to work out to everyone's satisfaction. In article , PTRAVEL says... Am I the only one who thinks that, now that a dialogue has been started, it would be better for everyone if you all simply spoke to each other on the telephone? "Lori Cunningham" wrote in message ... Hi Steve I most certainly did not tell you that I would not request a refund from Travel Guard. I was aggressively requesting a refund from Travel Guard for you. I have the faxes to prove this. What I told you on the phone, was that I was going to wait until you received the refund from Travel Guard before writing a personal check to you. I had full intention of helping you on this. Lori Cunningham http://www.skyscrapertours.com In article . net, Steve Fine says... Lori Cunningham wrote: Hi Steve I will restate what I have said befo With the Travel Guard refund, I was in negotiations with Travel Guard, and had faxed over several requests to them. They were going to refund the majority of your premium (and I was going to cover the difference) UNTIL YOU intervened in the process. It seems to me that you have posed this attack over the $493 that you want back from Travel Guard. You would have received this, if you had not intervened in what I was trying to do for you. Now, you have not contacted me (since hearing from Travel Guard) to see if I could help you. You have not contacted me at all to try and work out compensation. Instead, you post a website to hurt me and my business. Lori Cunningham http://www.skyscrapertours.com Lori, As I have mentioned before, I sent your company two emails asking for a premium refund. When you didn't respond I called you on July 1. At that time you said that you did not support our request for a refund. After that, there was nothing to discuss. Since then we have been working through other channels to obtain a refund. The web site is intended to share factual information about a bad experience we had. The creation of the site was prompted by the recent discussion about the need to share information about TAs. Steve |
#30
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Bad experience with Lori Cunningham/Skyscraper Tours
In article ,
Barry Cunningham wrote: We called the Fines earlier today and received an email from them that all needs to be in writing via email. They do not wish to communicate over the phone. I don't blame them. At least then they'll have everything in writing. If they speak to you over the phone, we'll have to hear you claiming that you said one thing and them that you said something else. As it is with the emails available, we get a better idea whom to believe. -- Asya Kamsky "To forgive is an act of compassion. It is not done because people deserve it, it's done because they need it." -- Rupert Giles. |
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