US Airways - hotel if flight missed due to bad weather?

JohnT wrote:

"mrtravel" wrote in message
. ..

JohnT wrote:



But you could, of course, have made a claim on your Travel Insurance.


For a weather problem?



My UK Travel Insurance would certainly cover that situation.

As often as the weather delays flights, it seems like it wouldn't be a
profit center.

In message mrtravel
wrote:

JohnT wrote:

But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?

Mine does, unless the delay was in my home city (in which case there is
no hotel, obviously, although they will cover some ground
transportation), and fees for missed connections, the first day of a
hotel at the destination if the reservation isn't cancelable at the time
when I discover my flight has been canceled, etc.

DevilsPGD wrote:

In message mrtravel
wrote:


JohnT wrote:

But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?


Mine does, unless the delay was in my home city (in which case there is
no hotel, obviously, although they will cover some ground
transportation), and fees for missed connections, the first day of a
hotel at the destination if the reservation isn't cancelable at the time
when I discover my flight has been canceled, etc.

What insurance company?

"mrtravel" wrote in message
. ..
DevilsPGD wrote:

In message mrtravel
wrote:


JohnT wrote:

But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?


Mine does, unless the delay was in my home city (in which case there is
no hotel, obviously, although they will cover some ground
transportation), and fees for missed connections, the first day of a
hotel at the destination if the reservation isn't cancelable at the time
when I discover my flight has been canceled, etc.

What insurance company?


Mine is underwritten by Axa Insurance PLC which I think is one of the 3
largest Insurers in Europe.
--

JohnT

JohnT wrote:
"mrtravel" wrote in message
. ..

DevilsPGD wrote:

In message mrtravel
wrote:


JohnT wrote:

But you could, of course, have made a claim on your Travel Insurance.


For a weather problem?



Mine does, unless the delay was in my home city (in which case there is
no hotel, obviously, although they will cover some ground
transportation), and fees for missed connections, the first day of a
hotel at the destination if the reservation isn't cancelable at the time
when I discover my flight has been canceled, etc.


What insurance company?



Mine is underwritten by Axa Insurance PLC which I think is one of the 3
largest Insurers in Europe.

It does seems to have a 100 GBP deductible, which is probably more than
I have ever spent for a weather delay.
http://www.axa.co.uk/travel/document...icyBooklet.pdf

On Fri, 30 Nov 2007 09:28:27 -0000, "JohnT"
wrote:

"mrtravel" wrote in message
...
JohnT wrote:



But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?


My UK Travel Insurance would certainly cover that situation.

Hi

I wouldn't bet on that!!!

I had a similar incident a few years ago. My wife and I were flying
back to Manchester UK from Salt Lake City via Chicago and, due to bad
weather, we missed our connection at O'Hare and had to overnight in
Chicago.

I asked American Airlines for a letter explaining the reasons for the
missed flight and duly claimed on my Travel Insurance, enclosing the
letter from AA. The insurance company rejected my claim on the
grounds that the relevant section of the insurance only covered
INTERNATIONAL flights and the delay had been on the INTERNAL leg from
SLC to O'Hare. After a prolonged argument and many letters, I was
finally told over the phone - in quite a nasty manner - to "Read the
small print Sunshine - we get fed up of people trying to rip us off
making false claims".

However I did get paid in the end, because I then actually read the
small print and wrote a letter to the Insurance company "for the
personal attention of the Managing Director" repeating my claim, but
pointing out that I had been claiming under the wrong section - the
flight from Salt Lake City to Chicago could be regarded as "Public
Transport" so I now wished to claim for "failure of public transport".


Virtually by return of post I received a cheque for the full amount I
was claiming and a letter stating that they still regarded the claim
as invalid but were "making a goodwill gesture".

Regards

KGB

KGB (KGB) wrote:

On Fri, 30 Nov 2007 09:28:27 -0000, "JohnT"
wrote:


"mrtravel" wrote in message
m...

JohnT wrote:



But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?


My UK Travel Insurance would certainly cover that situation.


Hi

I wouldn't bet on that!!!

I had a similar incident a few years ago. My wife and I were flying
back to Manchester UK from Salt Lake City via Chicago and, due to bad
weather, we missed our connection at O'Hare and had to overnight in
Chicago.

I asked American Airlines for a letter explaining the reasons for the
missed flight and duly claimed on my Travel Insurance, enclosing the
letter from AA. The insurance company rejected my claim on the
grounds that the relevant section of the insurance only covered
INTERNATIONAL flights and the delay had been on the INTERNAL leg from
SLC to O'Hare. After a prolonged argument and many letters, I was
finally told over the phone - in quite a nasty manner - to "Read the
small print Sunshine - we get fed up of people trying to rip us off
making false claims".

However I did get paid in the end, because I then actually read the
small print and wrote a letter to the Insurance company "for the
personal attention of the Managing Director" repeating my claim, but
pointing out that I had been claiming under the wrong section - the
flight from Salt Lake City to Chicago could be regarded as "Public
Transport" so I now wished to claim for "failure of public transport".


Virtually by return of post I received a cheque for the full amount I
was claiming and a letter stating that they still regarded the claim
as invalid but were "making a goodwill gesture".

Since there was a separate section dealling with airline transport, it
really sounds like the "public transport" section was not meant to apply
to domestic flights. After all, why would they void domestic flight
coverage in the flight section only to cover it under public transport?

SNIP
Since there was a separate section dealling with airline transport, it
really sounds like the "public transport" section was not meant to apply
to domestic flights. After all, why would they void domestic flight
coverage in the flight section only to cover it under public transport?

Hi

Basically, the Insurance Company was trying to wriggle out of paying
what I regarded as a straightforward, legitimate, claim.

However, because of the unhelpful and downright rude attitude of the
office staff, I decided to be stubborn and push my case. I agree that
an internal flight is not really "public transport", but I assume it
was less hassle for the company to pay what was a very modest claim
rather than face a prolonged argument and (potentially) a trip to the
small claims court if I had really decided to pursue it to the bitter
end!!!

Regards
KGB

"mrtravel" wrote in message
. ..
KGB (KGB) wrote:

On Fri, 30 Nov 2007 09:28:27 -0000, "JohnT"
wrote:


"mrtravel" wrote in message
om...

JohnT wrote:



But you could, of course, have made a claim on your Travel Insurance.

For a weather problem?


My UK Travel Insurance would certainly cover that situation.


Hi

I wouldn't bet on that!!!

I had a similar incident a few years ago. My wife and I were flying
back to Manchester UK from Salt Lake City via Chicago and, due to bad
weather, we missed our connection at O'Hare and had to overnight in
Chicago. I asked American Airlines for a letter explaining the reasons
for the
missed flight and duly claimed on my Travel Insurance, enclosing the
letter from AA. The insurance company rejected my claim on the
grounds that the relevant section of the insurance only covered
INTERNATIONAL flights and the delay had been on the INTERNAL leg from
SLC to O'Hare. After a prolonged argument and many letters, I was
finally told over the phone - in quite a nasty manner - to "Read the
small print Sunshine - we get fed up of people trying to rip us off
making false claims".

However I did get paid in the end, because I then actually read the
small print and wrote a letter to the Insurance company "for the
personal attention of the Managing Director" repeating my claim, but
pointing out that I had been claiming under the wrong section - the
flight from Salt Lake City to Chicago could be regarded as "Public
Transport" so I now wished to claim for "failure of public transport".


Virtually by return of post I received a cheque for the full amount I
was claiming and a letter stating that they still regarded the claim
as invalid but were "making a goodwill gesture".

Since there was a separate section dealling with airline transport, it
really sounds like the "public transport" section was not meant to apply
to domestic flights. After all, why would they void domestic flight
coverage in the flight section only to cover it under public transport?

Frankly, I don't get the "domestic flight" allegation at all. I believe the
international treaty governing flights considers the entire trip as being
international, even the domestic "tag on" leg, provided that they are one
itinerary on one ticket. I'd go back to the insurance carrier with that
argument if they didn't accept the "public transport" provision. The actual
ticket was Salt Lake City - Chicago - London, which qualifies as an
international flight.

Jeff

On 29 Nov, 08:40, Doug Weller
wrote:
Flying back Ind-PHL-Man Monday we missed our international connection.
We got in the long line for rebooking and people were told no hotel would
be provided because we missed because of the weather.
When we left the desk, we ran into the 2 (separate) people who had been
behind us. They'd been pulled out of the line, rebooked and given hotel
vouchers. We found the US Airways staff who had been handing out vouchers
and he gave us one. (Not a great hotel, but at least free -- although the
woman who was ahead of us when we got to the hotel check in counter
discovered that the piece of paper she had wasn't a voucher!).

So why the inconsistency?

It can depend on the class of ticket. If you don't have a 'through
ticket' you should expect exactly zip.

It is often quicker to make your own arrangements. The real problem
is when bad weather strikes at a hub airport and all the hotels are in
any case full...


We were lucky to be able to rebook. While waiting in the line, I heard a
staff member advise the people behind me to phone reservations. They
didn't have phones and I guess as they were alone didn't want to leave the
line. I left my wife in line, found a courtesy phone and rebooked by
phoning US Airways reservations. Luckily, because the person directly in
front of us in the line when we got to the desk was told the flight was
full!

Thanks.

Doug
--
Doug Weller --
A Director and Moderator of The Hall of Ma'athttp://www.hallofmaat.com
Doug's Archaeology Site:http://www.ramtops.co.uk
Amun - co-owner/co-moderatorhttp://groups.yahoo.com/group/Amun/