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New Trend? or Old News? ~~Mandatory~~ self check-in
I travel internationally (live in the US) quite often but not exactly every
week. I saw an astonishing new trend at NCL (Newcastle UK) Air France check-in the other morning though. In the wee-small pre-dawn hours checking in for the 6:20 NCL to CDG the people in the check-in line (yes, those with luggage to check!) were being forcibly removed by an attendant and forced (literally no choice) to do a self-check-in at a machine first. Then they were "allowed" to go back in line and check their bags. I noted an old lady saying something like "Ooh no, pick someone else PLEASE" but her pleas fell on deaf ears of the gestapo-ish attendant. Help and assistance -was- given but seeing old ladies with poor eyesight and zero computer skills being forced to try and enter passport numbers or scan passports etc. etc. on touch screens they obviously had no clue how to use . .. . was very painful and I am sure embarrassing and stressful for them. It was bad enough for me and I am 50 and very computer savvy. I was not expecting this and did not have my reading glasses handy. I also had carry on and 2 bags to check and no spare hands at all to fart around with all that stuff. I was required to enter Green Card info and a lot of very persnickety stuff which was a strain for me both in terms of not being able to see well (!) and having to remove documents from safe places in a confusing environment. A recipe, in short, for lost passports, dropped valuables, and what have you. Is this mandatory self-check-in common in Europe *even* for those checking baggage? Is it unique to good old Air France? Either way: it sucks imho. I was only dispensed one boarding pass from the machine anyhow, for a 2-leg flight to IAH, and confusion ensued. I am interested to hear feedback from the group. I think those who are machine-o-phobic, old, or have baggage to check should be allowed to choose. bb |
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