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#1
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Virgin America will cancel your flight and keep your money BUYERBEWARE
Just an average ****ed off citizen here. Thought I would give Virgin
America a chance as they were new and offered a decent price for a first class ticket from SFO to JFK. Bad idea. We were to come home this 12/30 at 1:30 PM on a nonstop, getting us into JFK at about 9 something at night. For no apparent reason (most seats were sold) Virgin cancelled the flight and rebooked us, without asking, into coach on a 7 AM flight!!!! I dont know about you, but your once a year splurge does not involve a coach flight at 7 am. So, I got them on the phone to admit to owing me a refund ( and not their awful alternative) and that was ONE MONTH AGO. I called recently to inquire, and was told the request had been put in but was being reviewed by the finance department. WTF?? I'm getting the feeling this airline has no clue what it is doing domestically, and their operations are totally messed up. Who hasn't had an airline handle this on the phone on the same call, same day? Its a no brainer. SO I warn anyone considering Virgin America to PLEASE wait until they have worked out the kinks operationally. |
#2
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Virgin America will cancel your flight and keep your money BUYER BEWARE
I called recently to inquire, and was told the request had been put in but was being reviewed by the finance department. If you're gonna play the game, you gotta know the rules. In this case, the rules are that you file a written claim with your visa/mc/amex that details the problem. Money talks, and the CC companies have it. And the airlines know that they can take it away, too. In this case, your CC company is your friend. Talking to the airline is like telling your husband to pick up his socks. |
#3
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Virgin America will cancel your flight and keep your money BUYERBEWARE
On Dec 19, 10:35 pm, "rieker" wrote:
I called recently to inquire, and was told the request had been put in but was being reviewed by the finance department. If you're gonna play the game, you gotta know the rules. In this case, the rules are that you file a written claim with your visa/mc/amex that details the problem. 'Zactly. I presume a CC was used, and if it wasn't, there's "rule" #2. Truth is, I've never even been required to do it in writing. Amex takes the initial claim over the phone and unless the dispute elevates, it's over. |
#4
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Virgin America will cancel your flight and keep your money BUYER BEWARE
"me" wrote:
"rieker" wrote: In this case, the rules are that you file a written claim with your visa/mc/amex that details the problem. 'Zactly. I presume a CC was used, and if it wasn't, there's "rule" #2. Truth is, I've never even been required to do it in writing. Amex takes the initial claim over the phone and unless the dispute elevates, it's over. Some CC's allow you to post a dispute online. I saw one where they had little check boxes to pigeon-hole the nature of the complaint. |
#5
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Virgin America will cancel your flight and keep your money BUYER BEWARE
"Dairy Godmother" wrote in message ... Just an average ****ed off citizen here. Thought I would give Virgin America a chance as they were new and offered a decent price for a first class ticket from SFO to JFK. Bad idea. We were to come home this 12/30 at 1:30 PM on a nonstop, getting us into JFK at about 9 something at night. For no apparent reason (most seats were sold) Virgin cancelled the flight and rebooked us, without asking, into coach on a 7 AM flight!!!! I dont know about you, but your once a year splurge does not involve a coach flight at 7 am. So, I got them on the phone to admit to owing me a refund ( and not their awful alternative) and that was ONE MONTH AGO. I called recently to inquire, and was told the request had been put in but was being reviewed by the finance department. WTF?? I'm getting the feeling this airline has no clue what it is doing domestically, and their operations are totally messed up. Who hasn't had an airline handle this on the phone on the same call, same day? Its a no brainer. SO I warn anyone considering Virgin America to PLEASE wait until they have worked out the kinks operationally. Book by Credit Card? Ring the card company. Didn't book by credit card? You should know better... -- William Black I've seen things you people wouldn't believe. Barbeques on fire by the chalets past the castle headland I watched the gift shops glitter in the darkness off the Newborough gate All these moments will be lost in time, like icecream on the beach Time for tea. |
#6
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Virgin America will cancel your flight and keep your money BUYERBEWARE
Rog' wrote:
"me" wrote: "rieker" wrote: In this case, the rules are that you file a written claim with your visa/mc/amex that details the problem. 'Zactly. I presume a CC was used, and if it wasn't, there's "rule" #2. Truth is, I've never even been required to do it in writing. Amex takes the initial claim over the phone and unless the dispute elevates, it's over. Some CC's allow you to post a dispute online. I saw one where they had little check boxes to pigeon-hole the nature of the complaint. Right. It is fairly common for GC companies to be more flexible in assisting you, then required by law. In the US, they are required by law to take specific actions when you inform them in writing. |
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