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Delta Sucks



 
 
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  #1  
Old June 3rd, 2010, 10:44 AM posted to rec.travel.usa-canada,rec.travel.air
Errol[_2_]
external usenet poster
 
Posts: 2
Default Delta Sucks

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.
  #2  
Old June 3rd, 2010, 10:54 AM posted to rec.travel.usa-canada,rec.travel.air
William Black
external usenet poster
 
Posts: 3,125
Default Delta Sucks

On 03/06/10 10:44, Errol wrote:
Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.


Did you get on an aircraft?

--
William Black

These are the gilded popinjays and murderous assassins of Perfidious
Albion and they are about their Queen's business. Any man who impedes
their passage does so at his own peril.

  #3  
Old June 3rd, 2010, 12:57 PM posted to rec.travel.usa-canada,rec.travel.air
Errol[_2_]
external usenet poster
 
Posts: 2
Default Delta Sucks

On Jun 3, 5:54*am, William Black wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.


Did you get on an aircraft?


Yes, and we left 1/2 an hour late which by that time was par for the
course. Lets see how the return trip goes and whether I get to print
my boarding pass as I can do with BA, US, AA, etc etc. It completely
erroneous to suggest that I should be grateful to get a seat and that
the plane even leaves. We pay lots of money for these tickets on the
premise that they can and will deliver the service as advertised. The
airlines have become some sort of sheltered, protected indigents now
and there is virtually no come-uppance for failure to deliver a
reasonable service. Totally hijacked by the unions of course and
special interests/lobbyists.
  #4  
Old June 3rd, 2010, 04:51 PM posted to rec.travel.usa-canada,rec.travel.air
William Black
external usenet poster
 
Posts: 3,125
Default Delta Sucks

On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.


Did you get on an aircraft?


Yes,



You were on business and you flew.

What more do you want?

It's a bus that flies, all the rest is propaganda...

--
William Black

These are the gilded popinjays and murderous assassins of Perfidious
Albion and they are about their Queen's business. Any man who impedes
their passage does so at his own peril.

  #5  
Old June 3rd, 2010, 09:30 PM posted to rec.travel.usa-canada,rec.travel.air
Sancho Panza[_1_]
external usenet poster
 
Posts: 552
Default Delta Sucks


"William Black" wrote in message
...
On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.

Did you get on an aircraft?


Yes,



You were on business and you flew.

What more do you want?

It's a bus that flies, all the rest is propaganda...


Yup, civility, common sense, professionalism--who needs them, especially in
the air travel business?

  #6  
Old June 3rd, 2010, 10:48 PM posted to rec.travel.usa-canada,rec.travel.air
William Black
external usenet poster
 
Posts: 3,125
Default Delta Sucks

On 03/06/10 21:30, Sancho Panza wrote:

"William Black" wrote in message
...
On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.

Did you get on an aircraft?

Yes,



You were on business and you flew.

What more do you want?

It's a bus that flies, all the rest is propaganda...


Yup, civility, common sense, professionalism--who needs them, especially
in the air travel business?


Nobody.

You need a reasonably comfortable seat and food and drink of a minimum
standard every so often.

Nobody flies for the experience anymore.

--
William Black

These are the gilded popinjays and murderous assassins of Perfidious
Albion and they are about their Queen's business. Any man who impedes
their passage does so at his own peril.

  #7  
Old June 4th, 2010, 12:53 AM posted to rec.travel.usa-canada,rec.travel.air
Sancho Panza[_1_]
external usenet poster
 
Posts: 552
Default Delta Sucks


"William Black" wrote in message
...
On 03/06/10 21:30, Sancho Panza wrote:

"William Black" wrote in message
...
On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when I
ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I have
a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.

Did you get on an aircraft?

Yes,


You were on business and you flew.

What more do you want?

It's a bus that flies, all the rest is propaganda...


Yup, civility, common sense, professionalism--who needs them, especially
in the air travel business?


Nobody.

You need a reasonably comfortable seat and food and drink of a minimum
standard every so often.

Nobody flies for the experience anymore.


Maybe that's why we're treated better at Target than the airlines. And I
understand Wal-Mart is also working on upgrading its conduct. Being behind
Wal-Mart might even give an airline like Delta a bit of shame.


  #8  
Old June 4th, 2010, 04:15 AM posted to rec.travel.usa-canada,rec.travel.air
Ad absurdum per aspera[_2_]
external usenet poster
 
Posts: 26
Default Delta Sucks


You were on business and you flew. What more do you want?
It's a bus that flies, all the rest is propaganda...



Beg to differ. Even when the computers are uncooperative, a storm
somewhere has everything backed up, fuel prices are yo-yo'ing, etc.,
being helpful or at least pleasant to your customers is within the
grasp of any organization, and very nearly free. You can manage to
be at least cordial even to the ones who are themselves rather
frazzled or simply difficult. And there are enough examples of how to
do it.

There are also counterexamples -- companies where "stuff" rolls
downhill and the only thing lower than a customer-contact employee is
a customer.

Among airlines I would hold up Southwest as a positive example. It's
a *nice* bus-with-wings that has no pretense of being anything else...
and its customer contact people can usually figure out a solution to
my problem (even when it is of my own making) and pretty uniformly act
as though they want me back in the future. When I come upon a company
like that in any walk of life, I reward it with my repeat business and
good recommendation. It happens all too seldom but, again, any
company can aspire to it.

Cheers,
--Joe
  #9  
Old June 4th, 2010, 10:35 AM posted to rec.travel.usa-canada,rec.travel.air
William Black
external usenet poster
 
Posts: 3,125
Default Delta Sucks

On 04/06/10 04:15, Ad absurdum per aspera wrote:

You were on business and you flew. What more do you want?
It's a bus that flies, all the rest is propaganda...



Beg to differ. Even when the computers are uncooperative, a storm
somewhere has everything backed up, fuel prices are yo-yo'ing, etc.,
being helpful or at least pleasant to your customers is within the
grasp of any organization, and very nearly free.


So, you've never flown Ryan Air then...


--
William Black

These are the gilded popinjays and murderous assassins of Perfidious
Albion and they are about their Queen's business. Any man who impedes
their passage does so at his own peril.

  #10  
Old June 4th, 2010, 10:37 AM posted to rec.travel.usa-canada,rec.travel.air
William Black
external usenet poster
 
Posts: 3,125
Default Delta Sucks

On 04/06/10 00:53, Sancho Panza wrote:

"William Black" wrote in message
...
On 03/06/10 21:30, Sancho Panza wrote:

"William Black" wrote in message
...
On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote:
On 03/06/10 10:44, Errol wrote:

Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours
later try to do an online check-in for my return trip. No seat
selection and the online check-in is unavailable. Phone Delta, woman
tells me to get my seat at the desk at the aiport. Hangs up when
I ask
her why Delta is so dysfunctional. Get to airport. Woman tells me to
get my seat at gate and that she can't print my return trip boarding
pass. Tells me to print it at a kiosk once I land. I tell her I
have a
really tight schedule and thats not convenient and she says "Sorry!"
Get through security and walk to terminal E as per my boarding pass.
Check gate, Terminal D, more than 1/2 a mile away. Turn around and
walk back. No way to run an airline.

Did you get on an aircraft?

Yes,


You were on business and you flew.

What more do you want?

It's a bus that flies, all the rest is propaganda...

Yup, civility, common sense, professionalism--who needs them, especially
in the air travel business?


Nobody.

You need a reasonably comfortable seat and food and drink of a minimum
standard every so often.

Nobody flies for the experience anymore.


Maybe that's why we're treated better at Target than the airlines.


Who?

Usenet is an international medium.

And I
understand Wal-Mart is also working on upgrading its conduct.


Wal-mart in the UK owns Asda, the lowest common denominator in UK
supermarkets.

Dead cheap but staff whose level of training is best described as abysmal.

And they're very successful...



Being
behind Wal-Mart might even give an airline like Delta a bit of shame.




--
William Black

These are the gilded popinjays and murderous assassins of Perfidious
Albion and they are about their Queen's business. Any man who impedes
their passage does so at his own peril.

 




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