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AA Ticket Problems!! Need your suggestions
Hi,
I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. The travel agent reinstated my ticket back on the same flight after a few days. But last week, they cancelled it again and this time my travel agent ignored to help me as they said that there was a problem with AA and they have to rectify. AA reservations in FRA told me that they cannot reinstate unless the travel agent calls them but they never called the airline and with great difficulty i spoke with AA sales and the supervisor decided to reinstate my tickets but on different schedules( but on the same day). I was suppose to fly via DFW and now i fly via ORD and i arrive very late night in SFO. I wanted to fly via DFW beacuse of B777 and i booked a seat where i have a power connection. Now, nothing is available on my new plane I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. I also want to ask if only 45 minutes is enough to take my connecting flight back to FRA in ORD Waiting for your reply Regards |
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AA Ticket Problems!! Need your suggestions
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#3
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AA Ticket Problems!! Need your suggestions
Rajesh wrote:
I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. Correct, it doesn't sound like it is your fault. It also doesn't sound like it is AA's fault. It sounds like the travel agent is at fault. Why is your travel agent canceling the tickets? If TA ticket, it isn't AA's fault that you lost your reservation for the earlier flight. I also want to ask if only 45 minutes is enough to take my connecting flight back to FRA in ORD It is possible, but I would not have booked it that way. |
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AA Ticket Problems!! Need your suggestions
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#5
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AA Ticket Problems!! Need your suggestions
AJC schrieb:
On 25 Mar 2004 07:04:49 -0800, (Rajesh) wrote: Hi, I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent Stop there. Sorry to say that was your big mistake, bringing a third party in to it. If your travel agent is ignoring you when there is a problem with a booking you made with that travel agent, then you need to take that higher, to whatever trade organization or official body regulates travel agents in Germany. Anything AA does for you directly is as a favour, so I wouldn't complain too much to them if you want their help. Isn't a ticket a contract between passenger and airline? If your travel agent has done something to your booking then you can't expect AA to do anything about it, you can only ask, and hope they are sympathetic. The moral of the story is avoid travel agents wherever possible, that way you have more control over your own booking. Why are travel agents allowed to cancel bookings without having the ticket presented by the passenger for this purpose in the office? Regards, ULF |
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AA Ticket Problems!! Need your suggestions
Rajesh schrieb:
I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent Where? and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. On which reason? The travel agent reinstated my ticket back on the same flight after a few days. But last week, they cancelled it again and this time my travel agent ignored to help me as they said that there was a problem with AA and they have to rectify. AA reservations in FRA told me that they cannot reinstate unless the travel agent calls them but they never called the airline and with great difficulty i spoke with AA sales and the supervisor decided to reinstate my tickets but on different schedules( but on the same day). I was suppose to fly via DFW and now i fly via ORD and i arrive very late night in SFO. I wanted to fly via DFW beacuse of B777 and i booked a seat where i have a power connection. Now, nothing is available on my new plane I was told by AA that i will be reissued a new ticket in the airport. Now, i made a complaint on AA to Dublin as they cannot carry me on the booked flight. So, should i go to the airport and still insist that they have to take me in the earlier flight or ask for a compensation??. Anyway, it is not my fault as i hold a ticket with me for a flight Via Dallas.. You have "OK" kooing status on the ticket? So, you might ask for overbooking compensation. Regards, ULF |
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AA Ticket Problems!! Need your suggestions
On Thu, 25 Mar 2004 17:31:50 +0100, AJC wrote:
your travel agent It's very much an open question in my mind (and others on this board) as to whom the travel agent represents. I think that since TAs sign an agency agreement with the airline, they are agents of the airline and hence the airline bears some responsibility for their misbehavior. I've only tested this theory once and it worked....when an airline said "my agent" created a problem, I immediately said "not my agent, it's your agent" and the problem went away. |
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AA Ticket Problems!! Need your suggestions
Dick Locke wrote:
On Thu, 25 Mar 2004 17:31:50 +0100, AJC wrote: your travel agent It's very much an open question in my mind (and others on this board) as to whom the travel agent represents. I think that since TAs sign an agency agreement with the airline, they are agents of the airline and hence the airline bears some responsibility for their misbehavior. I've only tested this theory once and it worked....when an airline said "my agent" created a problem, I immediately said "not my agent, it's your agent" and the problem went away. Has this changed since with the commissions going away? Now, don't people pay their agents? |
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AA Ticket Problems!! Need your suggestions
(Rajesh) wrote: Hi, I am flying from FRA-SFO by AA in april. I booked my ticket through a travel agent and later i came to know that my ticket was cancelled ( after issuing) by the travel agent. (snip-ped, vast woeful recitation of extensive BABTA ("Buggered About by Travel Agent"). Throw a gumball machine thru his office window. Torment his relatives, especially his little children. Leave messages on his answering machine pretending to be underage internet acquaintance promised lavis entertainment in exchange for unmamed favors. Arrange for deliveries of large dump truck of still warm sheep manure to his front lawn. Have a few cubic yards of Ready Mix deposited in his vintage covertible. None of these will recoup your losses in time and convenience, but may cause him such discomfort as to make him surrender his license and become a debt collector for a Bolivian small loan company. TMO |
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AA Ticket Problems!! Need your suggestions
I wonder if the agent involved has any industry association memberships
and if the associations mean anything? FFM Hilary wrote: If your travel agent has done something to your booking then you can't expect AA to do anything about it, you can only ask, and hope they are sympathetic. The moral of the story is avoid travel agents wherever possible, that way you have more control over your own booking. Why are travel agents allowed to cancel bookings without having the ticket presented by the passenger for this purpose in the office? It *is* possible to cancel a reservation by mistake (thinking you've exited and are in another booking). Doing it once is a big mistake, but it happens - as they resolved the situation by getting the booking reinstated, that's a mitigating factor. Doing it AGAIN and then leaving it to the passenger to sort it out? Unforgiveable. Hilary |
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