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#1
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Eateries choose service charges over tips
I'm sure everyone will have an opinion on this topic, as
those who have discovered upon traveling to other states and countries, that hotels & restaurants are starting to replace the practice of consumer tipping and automatically adding it into the bill. What do you think of this practice? Eateries choose service charges over tips By Laura Bly USA Today Starting today, diners who snag a coveted table at celebrity chef Thomas Keller's pricey Manhattan restaurant, Per Se, won't need to worry about calculating a gratuity as they linger over a Valrhona chocolate brownie or glass of vintage port. They'll pay an automatic, 20 percent service charge instead - and feed an escalating controversy about how travelers reward those who serve their meals, make their beds and carry their bags in what one expert calls "the most tip-conscious country in the world." "We tend to think of America as a place where the voluntary tip is king," says Cornell University associate professor Michael Lynn, who has researched tipping behavior for 20 years. "Today, that's not necessarily the case." Advertisement Keller's new policy, which he says is designed to help bridge the compensation gap between servers and lower-paid cooks and other kitchen staff, is raising eyebrows among New York foodies. But a required service charge "is something we've been doing at (Keller's Napa Valley restaurant) French Laundry for eight years," notes Keller. "There are other restaurants that employ this system in the United States, and it's also common at major hotels," he says. Indeed, "we are hearing more stories than we used to about mandatory service charges replacing voluntary tips at hotels, particularly when it comes to housekeepers, doormen and bellhops, both for individual guests and for groups," says Sue Pelletier, executive editor of Medical Meetings magazine. When Cornell's Lynn made an informal survey of Conde Nast Traveler's 47 top-rated spas this spring, he found about half included an automatic service charge. Over the past few years, meanwhile, most major U.S. cruise lines have deep-sixed the traditional practice of passengers distributing tip envelopes at the end of a voyage in favor of automatic gratuities. They typically run $10 per person per day, though passengers can request an adjustment at the purser's desk. But replacing voluntary tips with a service charge, while common in Europe, remains unusual at U.S. restaurants except for parties of six or more, says Tim Zagat, founder of the Zagat restaurant guides. "It has been the consistent experience of most Americans that a tip means 'to improve performance,' and most people believe it does have an impact on the service they get," says Zagat, who points to a recent online poll in which 94 percent of 1,000 respondents said they preferred to determine their own tips. "They like to be able to make a big gesture when they've had a great meal," he adds. And although "it's very rare to stiff the waiter, people do go down to 10 percent or 15 percent when they're miffed." Some frequent travelers welcome the concept of service charges, at least in a few settings. "I would love it at hotels," says Stephanie Dickey, a Richmond, Texas-based sales executive. "I hate always having to have plenty of ones and fives to tip the valet, the bellman at the front, the bellman who brings my bags to my room, housekeeping ... and so on." On the other hand, "I've always felt that dining service is subpar in countries where there is a flat service fee." http://www.lsj.com/apps/pbcs.dll/art...26/1075/life05 === "The pressure is outrageous. Everyone is picked apart and it's so superficial and not real. I'm not superskinny and not overweight. I'm just normal." -- Hilary Duff |
#2
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"Ablang" wrote in message ... I'm sure everyone will have an opinion on this topic, as those who have discovered upon traveling to other states and countries, that hotels & restaurants are starting to replace the practice of consumer tipping and automatically adding it into the bill. What do you think of this practice? Eateries choose service charges over tips By Laura Bly USA Today (article snipped) Better they should ban tips and just pay everyone a decent wage to start with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), would be taken out of the law. aem sends... |
#3
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"ameijers" wrote in message ... "Ablang" wrote in message ... I'm sure everyone will have an opinion on this topic, as those who have discovered upon traveling to other states and countries, that hotels & restaurants are starting to replace the practice of consumer tipping and automatically adding it into the bill. What do you think of this practice? Eateries choose service charges over tips By Laura Bly USA Today (article snipped) Better they should ban tips and just pay everyone a decent wage to start with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), would be taken out of the law. aem sends... I"d prefer they don't add any service charge to the bill. Just raise their menu prices accordingly and pay the staff a livable wage. |
#4
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Better they should ban tips and just pay everyone a decent wage to start
with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), would be taken out of the law. aem sends... I"d prefer they don't add any service charge to the bill. Just raise their menu prices accordingly and pay the staff a livable wage. Or at least minimum wage. That is, make wait-staff NOT exempt from minimum wage laws that apply to other jobs, such as cashier at Wal-Mart. I wouldn't mind paying the higher prices on the menu, as long as there wasn't a mandatory "service charge" tacked onto the cost of food. I'd still tip about 20% if the service wasn't horrible. I think this mandatory service charge is a really bad idea, for several reasons. First, if it's a service charge, what guarantee is there that the money will actually go to someone who provided service? (I can imagine a lot of dishonest employers keeping the service charges, essentially robbing the wait-staff of their tips) Second, if the wait-staff GETS the service charge (to replace the lost TIP income), what incentive is there for the wait-staff to provide decent service? It's not hard to be a mediocre waiter/waitress who does not generate lots of complaints from customers. With mandatory service charges as tips, all waiter/waitresses will eventually BE mediocre, as they will learn the minimum required service to keep their jobs, and do JUST THAT. -Dave |
#5
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"ameijers" wrote in message ... "Ablang" wrote in message ... I'm sure everyone will have an opinion on this topic, as those who have discovered upon traveling to other states and countries, that hotels & restaurants are starting to replace the practice of consumer tipping and automatically adding it into the bill. What do you think of this practice? Eateries choose service charges over tips By Laura Bly USA Today (article snipped) Better they should ban tips and just pay everyone a decent wage to start with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), 8%, at least back around the mid 80's when the guidelines were put out. might be more now since the average tip was around 10% then, and is 15% now. would be taken out of the law. aem sends... |
#6
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"Ablang" wrote in message ... I'm sure everyone will have an opinion on this topic, as those who have discovered upon traveling to other states and countries, that hotels & restaurants are starting to replace the practice of consumer tipping and automatically adding it into the bill. What do you think of this practice? Eateries choose service charges over tips By Laura Bly USA Today Starting today, diners who snag a coveted table at celebrity chef Thomas Keller's pricey Manhattan restaurant, Per Se, won't need to worry about calculating a gratuity as they linger over a Valrhona chocolate brownie or glass of vintage port. They'll pay an automatic, 20 percent service charge instead - and feed an escalating controversy about how travelers reward those who serve their meals, make their beds and carry their bags in what one expert calls "the most tip-conscious country in the world." "We tend to think of America as a place where the voluntary tip is king," says Cornell University associate professor Michael Lynn, who has researched tipping behavior for 20 years. "Today, that's not necessarily the case." Advertisement Keller's new policy, which he says is designed to help bridge the compensation gap between servers and lower-paid cooks and other kitchen staff, is raising eyebrows among New York foodies. But a required service charge "is something we've been doing at (Keller's Napa Valley restaurant) French Laundry for eight years," notes Keller. "There are other restaurants that employ this system in the United States, and it's also common at major hotels," he says. Indeed, "we are hearing more stories than we used to about mandatory service charges replacing voluntary tips at hotels, particularly when it comes to housekeepers, doormen and bellhops, both for individual guests and for groups," says Sue Pelletier, executive editor of Medical Meetings magazine. When Cornell's Lynn made an informal survey of Conde Nast Traveler's 47 top-rated spas this spring, he found about half included an automatic service charge. Over the past few years, meanwhile, most major U.S. cruise lines have deep-sixed the traditional practice of passengers distributing tip envelopes at the end of a voyage in favor of automatic gratuities. They typically run $10 per person per day, though passengers can request an adjustment at the purser's desk. But replacing voluntary tips with a service charge, while common in Europe, remains unusual at U.S. restaurants except for parties of six or more, says Tim Zagat, founder of the Zagat restaurant guides. "It has been the consistent experience of most Americans that a tip means 'to improve performance,' and most people believe it does have an impact on the service they get," says Zagat, who points to a recent online poll in which 94 percent of 1,000 respondents said they preferred to determine their own tips. "They like to be able to make a big gesture when they've had a great meal," he adds. And although "it's very rare to stiff the waiter, people do go down to 10 percent or 15 percent when they're miffed." Some frequent travelers welcome the concept of service charges, at least in a few settings. "I would love it at hotels," says Stephanie Dickey, a Richmond, Texas-based sales executive. "I hate always having to have plenty of ones and fives to tip the valet, the bellman at the front, the bellman who brings my bags to my room, housekeeping ... and so on." On the other hand, "I've always felt that dining service is subpar in countries where there is a flat service fee." http://www.lsj.com/apps/pbcs.dll/art...26/1075/life05 no problem, as long as it's specified up front in all situations. then i can choose where i spend my money. fwiw, i think they will lose good waitstaff, who will go to where they can make, and keep, their tips. |
#7
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"Dave C." wrote in message ink.net... Better they should ban tips and just pay everyone a decent wage to start with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), would be taken out of the law. aem sends... I"d prefer they don't add any service charge to the bill. Just raise their menu prices accordingly and pay the staff a livable wage. Or at least minimum wage. That is, make wait-staff NOT exempt from minimum wage laws that apply to other jobs, such as cashier at Wal-Mart. I wouldn't mind paying the higher prices on the menu, as long as there wasn't a mandatory "service charge" tacked onto the cost of food. I'd still tip about 20% if the service wasn't horrible. I think this mandatory service charge is a really bad idea, for several reasons. First, if it's a service charge, what guarantee is there that the money will actually go to someone who provided service? (I can imagine a lot of dishonest employers keeping the service charges, essentially robbing the wait-staff of their tips) and it was mentioned in the article that it would be used to subsidize the low pay of the cooks, etc. this will cause the good waitstaff to depart for more lucrative places that let them keep their tips (from which they already have to tip the busboy--no cleared tables, no seating and the bartender--no tip and your customers wait for their drinks, thereby lowering the servers' tips). |
#9
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I totally agree. The tipping crap in this country has gotten out of
hand where you can't go anywhere and buy something without someone holding out a tip jar to contribute. I ignore the tip jars, and give the employee a hearty "thank you very much." I walk out of anyplace that plans to put a service charge on my bill, and I let them know why. If I get served well, the server gets 15% before tax. Not so great, but OK, service gets 10% before tax, and poor service gets the few pennies and nickels I happen to have laying around, up to 50 cents. |
#10
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"Mark Anderson" wrote in message .net... In article says... Better they should ban tips and just pay everyone a decent wage to start with? The bottom-line cost to the customer would be the same. I dearly wish the minimum-wage law for 'tipping' jobs and the IRS assumption of 7% (I think), would be taken out of the law. I totally agree. The tipping crap in this country has gotten out of hand where you can't go anywhere and buy something without someone holding out a tip jar to contribute. I'm not a cheapskate but I'd like to know what something costs up front end of story and not leave it open ended. If a Starbucks venti mocha costs $4, which in and of itself is way overpriced, how much should I give the cashier for taking my money? nothing. just because the jar is out, doesn't mean you put something in. in fact, a jar means that they make at least minimum wage. real servers, who make 2.13/hr don't put out jars. I don't think this kind of service situation deserves an unambiguous add on and it makes me very uncomfortable in that I wonder did I leave a big enough tip or if I didn't, will next time I go in there will the Starbucks people recognize me and water down my overpriced coffee? If Starbucks (and I'm seeing this BS in 7-11s and gas stations as well) thinks common courtesy requires I hand over my change to the cashier as a tip or fork over 20% because the company is too cheap to pay their cashiers where they expect the customers to supplement their salary, then raise the god damn price of coffee and pay the employees what they expect to make with tip and get rid of that obnoxious tip jar. no business that pays its employees minimum wage should allow a tip jar. i try to avoid them. The Larry David show had a funny episode about tipping where he was afraid to do anything because he didn't know who to tip. I don't know how this country became so tip heavy. Maybe it's because we're used to deceiving ourselves into thinking we're getting things cheaper than they actually are. You think you're getting a bottle of soda for $0.99 but tack on the sales tax and the beverage tax and you fork over $1.10. You think you're making $50K per year but deduct fed and state income tax, fica, medicare, etc. etc. and you're only taking home $30K and then every year you haggle with the government to get some of that back -- or not. Try and buy a new car sometime and your head will spin. The price you think you're going to buy a car going in to a dealership is a lot different than the price you end up paying. But at least you got a free laptop or ipod or year's worth of gas meanwhile the dealership through sleight of hand made you pay twice as much for that rebate crap had they been straight up and just sold you a car straight up for a price with no rebates, no bull****. then it's a saturn for you. |
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