Ryanair considers a fat tax.

Wilf wrote:

Furthermore, whilst other companies believe that to increase business
you have to be nice to your customers (customer-focused), Ryanair seems
to believe that you boost business by being as mean-spirited, unhelpful,
inaccessible and nasty to your customers as you possibly can.

Even after adding the fees onto the base fare, they are usually far
cheaper than the competition, including Easyjet.

My cousin worked for Delta for 25 years. Most of it in marketing. No
matter what passengers say about being willing to pay more for food,
legroom, etc., it always came down to price. So American Airlines
reconfigured their planes to more legroom, then back to less legroom,
and all the airlines (except Southwest) began nickel and diming
passengers that used any extra services.

Ryanair isn't the only airline that succeeds by being mean-spirited and
unhelpful. In the U.S., Jetblue has done things that make Ryanair look
like a model for good customer service.
"http://www.kingmandailyminer.com/main.asp?SectionID=1&subsectionID=1&articleID=1686 0"

SMS wrote:

Ryanair isn't the only airline that succeeds by being mean-spirited and
unhelpful. In the U.S., Jetblue has done things that make Ryanair look
like a model for good customer service.
"http://www.kingmandailyminer.com/main.asp?SectionID=1&subsectionID=1&articleID=1686 0"


Incredible! Michael O'Leary, the boss of Ryanair, must be really
jealous of Jetblue.

--
Wilf

Wilf wrote:
SMS wrote:

Ryanair isn't the only airline that succeeds by being mean-spirited
and unhelpful. In the U.S., Jetblue has done things that make Ryanair
look like a model for good customer service.
"http://www.kingmandailyminer.com/main.asp?SectionID=1&subsectionID=1&articleID=1686 0"



Incredible! Michael O'Leary, the boss of Ryanair, must be really
jealous of Jetblue.

Ryanair could add a fee for not arresting you for using your camera on
board.