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Grand Princess closing aft deck for duration of my cruise!
Hi all. Does anyone have any advice for me on how to deal with
Princess Cruise Lines? I leave for a 14 day cruise aboard the Grand Princess in 38 days. I received an "Urgent Email" yesterday from Princess stating the aft deck (Terrace Pool) with be closed and the video arcard will be closed and some hallways will be have mainenance material in it to prepare the Grand for Dry Dock. The timing of the nofication upsets me. If I was notified prior to final payment I would definitely have chosen another cruise. |
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Grand Princess closing aft deck for duration of my cruise!
On Thu, 6 Jan 2011 09:17:08 -0800 (PST), jackie wrote:
Hi all. Does anyone have any advice for me on how to deal with Princess Cruise Lines? I leave for a 14 day cruise aboard the Grand Princess in 38 days. I received an "Urgent Email" yesterday from Princess stating the aft deck (Terrace Pool) with be closed and the video arcard will be closed and some hallways will be have mainenance material in it to prepare the Grand for Dry Dock. The timing of the nofication upsets me. If I was notified prior to final payment I would definitely have chosen another cruise. Nice blog. http://deadspace.wikia.com/wiki/User_blog:Haegemonia *LOL* -- Ari Silverstein, C.T.A; C.T.A.S, FREE Cruise Travel Advisory Services I never have nor ever will solicit or accept a booking. http://www.cruisecompare.co.uk/ USA site due 1Q 2011. |
#3
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Grand Princess closing aft deck for duration of my cruise!
On Jan 6, 12:17*pm, jackie wrote:
Hi all. *Does anyone have any advice for me on how to deal with Princess Cruise Lines? I leave for a 14 day cruise aboard the Grand Princess in 38 days. *I received an "Urgent Email" yesterday from Princess stating the aft deck (Terrace Pool) with be closed and the video arcard will be closed and some hallways will be have mainenance material in it to prepare the Grand for Dry Dock. *The timing of the nofication upsets me. *If I was notified prior to final payment I would definitely have chosen another cruise. Good Luck with Princess they have become very difficult to deal with lately and been giving out some bad info on some things, when called on the carpet the answer seems to be Oh well its how it is. |
#4
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Grand Princess closing aft deck for duration of my cruise!
"jackie" wrote in message ... Hi all. Does anyone have any advice for me on how to deal with Princess Cruise Lines? I leave for a 14 day cruise aboard the Grand Princess in 38 days. I received an "Urgent Email" yesterday from Princess stating the aft deck (Terrace Pool) with be closed and the video arcard will be closed and some hallways will be have mainenance material in it to prepare the Grand for Dry Dock. The timing of the nofication upsets me. If I was notified prior to final payment I would definitely have chosen another cruise. Did you pay with a credit card? If so you can likely cancel and receive a full refund based on Princess' poor timing. They essentially altered your cruise without timely notification in a way that causes you loss. Talk to Princess first. If you don't receive satisfaction, call your CC company for instructions on how to get a refund. If you purchased your cruise thru a Travel Agent, he/she needs to be involved. |
#5
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Grand Princess closing aft deck for duration of my cruise!
In article , rieker4
wrote: Did you pay with a credit card? If so you can likely cancel and receive a full refund based on Princess' poor timing. They essentially altered your cruise without timely notification in a way that causes you loss. I doubt if that is a good idea. They could dispute the charge and end up losing on this one and eating the loss. Poor timing as a reason may not fly. I would try to get an onboard credit or other credit. -- Charles |
#6
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Grand Princess closing aft deck for duration of my cruise!
On Thu, 6 Jan 2011 14:15:19 -0500, "rieker4"
wrote: Did you pay with a credit card? If so you can likely cancel and receive a full refund based on Princess' poor timing. They essentially altered your cruise without timely notification in a way that causes you loss. Talk to Princess first. If you don't receive satisfaction, call your CC company for instructions on how to get a refund. If you purchased your cruise thru a Travel Agent, he/she needs to be involved. The credit card company could give you a credit and then when Princess contests it, reverse the credit. |
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