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My Noise Complaint With Carnival (Liberty)



 
 
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  #11  
Old November 24th, 2011, 12:09 AM posted to rec.travel.cruises
Carol Eskra
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Posts: 212
Default My Noise Complaint With Carnival (Liberty)

No, I was not trying to be insulting to Ms. Binn.

I did get a kick out of your response, and suggesting that I have lower
standards than others. First off people with high standards generally do
not cruise on Carnival, because they don't want to look at shirtless
people with tattoos and a lot of beer drinking clowns.

Happy Sailing!
Carol

  #12  
Old November 24th, 2011, 02:44 AM posted to rec.travel.cruises
Janet Wilder
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Posts: 439
Default My Noise Complaint With Carnival (Liberty)

On 11/23/2011 2:42 PM, Richard Greene wrote:
It wasn't the fault of the cruise line or any one in particular except for
the ship's designers. Therefore I did not request compensation, just
acknowledgement that there was a problem. Apparently that was done. And
yes, that 10% is nothing and I'll never use it anyway as we are through with
Carnival.



It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.

I'm betting that even though they now have scienter (legal knowledge)
that that cabin is subject to a great amount of noise, they will not
take it off the availability rack and stick another guest with it.

As for the offer, I'd suggest that they stick it where the sun don't
shine.

--
Janet Wilder
Way-the-heck-south Texas
Spelling doesn't count. Cooking does.
  #13  
Old November 24th, 2011, 02:48 AM posted to rec.travel.cruises
Janet Wilder
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Posts: 439
Default My Noise Complaint With Carnival (Liberty)

On 11/23/2011 2:52 PM, Richard Greene wrote:
On 11/23/11 2:39 PM, in article , "Tom K"
wrote:

On 11/22/11 6:32 PM, Richard Greene wrote:
As some of you know, my last cruise with Carnival was a cruise from hell.
Our cabin was located just below the Lido Deck right under the wooden deck
portion where people sit on chairs at tables with metal legs. The dragging
of this furniture actually vibrated the walls of our cabin and the noise
didn't stop until around 2 a.m.. But then started back up around 6 when the
breakfast buffet opened.

I hardly got any sleep on that cruise. People have scolded me and have been
downright nasty to me for not doing research on the cabin location. How in
the heck was I supposed to know there was no insulation between those decks?

I filed a lengthy complaint on board and even had ship's officers visit my
cabin to hear the noise for themselves. This in fact validated my
complaint. In that the ship was of course sailing full, there were no other
cabins to put us in. I would have settled for an inside cabin if it was
quiet. We did have a balcony however.

People have said the Carnival doesn't give a damn about passenger complaints
as long as they can fill their ships. When we received our bill for on board
purchases, we noticed a credit for $80+ dollars which we figured was some
compensation for our uncomfortable cruise. I didn't stop there. Since we
booked the cruise through our vacation company - Interval International, I
lodged the same complaint with them. They said they would work on it for
me. I also received a call from someone at Carnival and I just knew they
wanted to sell us another cruise. Well that poor person got an ear full,
but she told me she would forward my complaint ahead to someone that could
do something about it.

A lady (Paulette) from Interval International called me one day and said she
knew I had some concerns about my cruise and she wanted to see what she
could do to get me some compensation from Carnival.

Well, a month later (today), she called to tell me that Carnival
acknowledged my complaint and is offering (get this), 10% discount on
another cruise with them AND wow, a $85.60 on board credit. That money plus
the money I was credited on board makes up for my upgrade fee. And since we
have already done the Western and Eastern Caribbean, Carnival doesn't go
anyplace else we want to go with with them. Our next cruise will be Panama
to Seattle IF we can find a ship that sails that route. Hopefully more than
one line does that on a repositioning. If not, we will settle to disembark
in Los Angeles. At any rate, I will do some extensive research and even if
it cost a few bucks more, we will be comfortable since this will be a 14 or
more day cruise. I might have to put my wife off in Panama City since she
said she may not be able to stand to be on board that long (smile).

I want to extend my wholeheartedly thanks to those of you that provided me
constructive advice and refrained from chewing my butt out for something
that was actually beyond my control. There are a lot of nice people in this
newsgroup, but there are also some twits. Where would this newsgroup be
without the twits? We do need a laugh now and then.

Until next cruise,

Rich


You have any friends who are lawyers who'd do a favor for you?

Have them send a letter to Carnival on their legal letterhead.


That's not necessary. It wasn't Carnival's or the crews fault for the
noise. There was no buffer between the decks. I just wanted them to
acknowledge the defect. I did not request or expect any compensation at
all, if you want to call 10% and $80 compensation.


It wasn't Carnival's fault? Who approved the plans to build the ship?
Don't tell me that the brass at Carnival couldn't figure out that the
cabins below that area would be subject to noise and require a buffer
between decks. I can't believe that they are that ignorant. I can
believe that they are that cheap.


--
Janet Wilder
Way-the-heck-south Texas
Spelling doesn't count. Cooking does.
  #14  
Old November 24th, 2011, 09:10 AM posted to rec.travel.cruises
Lydia Binn
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Posts: 4
Default My Noise Complaint With Carnival (Liberty)

In message , Richard Greene
writes
On 11/23/11 2:39 PM, in article , "Tom K"
wrote:

You have any friends who are lawyers who'd do a favor for you?

Have them send a letter to Carnival on their legal letterhead.


That's not necessary. It wasn't Carnival's or the crews fault for the
noise.


Yes it was Carnival's fault. They did not exercise their duty of care
and allowed the nuisance to happen.

I did not realize that Carnival are a budget or low end cruise line in
the US as someone else suggested but it makes no difference, they are
just as responsible for ensuring you have a good experience as the top
cruise line in the world.

There was no buffer between the decks. I just wanted them to
acknowledge the defect. I did not request or expect any compensation at
all, if you want to call 10% and $80 compensation.


They see it as compensation and I'll bet they see it as "full and final
settlement" too!

The bottom line is we pay for services and we expect what we pay for and if
we don't get it and don't complain, it will continue to get worse. When my
steak arrives at my table not as I ordered it, it goes back to the kitchen
until they get it right or I don't pay for it because I didn't eat it. I
used to be a chef part time and I expected food to be returned to me to be
done right if in fact I didn't get it right the first time. I learned a lot
because of it.


Good for you, at least you are prepared to complain. Whether or not you
seek damages and/or compensation is up to you at the end of the day. If
I feel it is necessary, I go for it.




--
Lydia
  #15  
Old November 24th, 2011, 09:31 AM posted to rec.travel.cruises
Lydia Binn
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Posts: 4
Default My Noise Complaint With Carnival (Liberty)

In message , Carol
Eskra writes
I am a world traveler and have been cruising since 1980, yet I have
never asked for compensation. Fortunately I can sleep with a band
playing, and I am not noise sensitive! Five compensations seems quite
excessive to me, but then some people are always looking for something
for nothing!

That's a bit unfair IMHO. I am not looking for "something for nothing",
I just believe in complaining where it is justified, getting damages if
I am out of pocket and compensation for discomfort or inconvenience.

I am a Mystery or Secret Shopper by day and know only to well what is
expected from companies and staff as I have to assess their performance
on a daily basis. I believe in rewarding good service and complaining
about bad service.

I also know that customer service departments no longer look after
customers and now try to limit damage by fobbing off customers. They
will promise the world if it costs them nothing and the OP's 10% offer
cost them nothing.

5 claims for damages and/or compensation in more than 40 years is not
excessive. It's once in every 8 years just to show that I am not petty
or out to make a fast buck.

--
Lydia
  #16  
Old November 24th, 2011, 09:35 AM posted to rec.travel.cruises
Gettamulla Tupya[_2_]
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Posts: 68
Default My Noise Complaint With Carnival (Liberty)

On Wed, 23 Nov 2011 19:44:09 -0600, Janet Wilder wrote:

It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.


Is there a cruise line that *isn't* more interested in revenue than passenger?

  #17  
Old November 24th, 2011, 03:34 PM posted to rec.travel.cruises
Tom K
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Posts: 2,578
Default My Noise Complaint With Carnival (Liberty)

On 11/24/11 3:35 AM, Gettamulla Tupya wrote:
On Wed, 23 Nov 2011 19:44:09 -0600, Janet wrote:

It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.


Is there a cruise line that *isn't* more interested in revenue than passenger?


Maybe revenue is always in first place in terms of interest (or perhaps
after safety which is government mandated), but whether you put
passenger satisfaction in second place or way down on the list will make
a difference.

The first night on our HAL Alaska cruise, there was an intermittent
buzzing sound (from some electrical equipment) that I could hear in my
cabin. It would come on for like 30 seconds, and then be off for 60
seconds. It kept me from falling asleep. When I called the purser's
desk they sent someone right over. Then they called on the cell phone
and maintenance/engineering came over. When they couldn't immediately
see the problem they let me sleep in a different cabin (an inside cabin
for an entertainer who was joining the ship the following day). By the
next day I was back in my regular cabin with the problem corrected.

They showed they were interested in passenger satisfaction, and I ended
up happy.
  #18  
Old November 24th, 2011, 06:13 PM posted to rec.travel.cruises
Janet Wilder
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Posts: 439
Default My Noise Complaint With Carnival (Liberty)

On 11/24/2011 2:35 AM, Gettamulla Tupya wrote:
On Wed, 23 Nov 2011 19:44:09 -0600, Janet wrote:

It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.


Is there a cruise line that *isn't* more interested in revenue than passenger?


I think so. I've never cruised on Carnival, but the lines I like to
cruise with are ready and willing to do whatever will make me happy.

I have taken the time after several voyages to write to the company and
commend the service of particular personnel.

I'm not very demanding, but when something needs attention, like in the
cabin or an erroneous charge on my bill, it gets immediate and
satisfactory attention.

When we had to leave a ship in Italy to put my DH in a hospital, a
representative from the line's home office was in constant contact with
me. She notified the US Embassy and was instrumental in forcing our
travel insurance company to get us home. The line also provided me with
a port agent who translated for me and took very good care of me while I
was there. They had been paid for the cruise and the illness was not
caused by anything on the ship, yet they took excellent care of us.

This was not, BTW, a luxury line.
--
Janet Wilder
Way-the-heck-south Texas
Spelling doesn't count. Cooking does.
  #19  
Old November 24th, 2011, 08:48 PM posted to rec.travel.cruises
Charles[_1_]
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Posts: 3,112
Default My Noise Complaint With Carnival (Liberty)

Gettamulla Tupya wrote:

Is there a cruise line that *isn't* more interested in revenue than passenger?


They are all interested in the revenue but they are also interested in
retaining customers so the revenue keeps coming. They want passengers to
come back.

--
Charles
  #20  
Old November 24th, 2011, 08:48 PM posted to rec.travel.cruises
Charles[_1_]
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Posts: 3,112
Default My Noise Complaint With Carnival (Liberty)

Janet Wilder wrote:

It wasn't Carnival's fault? Who approved the plans to build the ship?
Don't tell me that the brass at Carnival couldn't figure out that the
cabins below that area would be subject to noise and require a buffer
between decks. I can't believe that they are that ignorant. I can
believe that they are that cheap.


I agree with you that it is Carnival's fault and responsibility, not the
designers, but if Richard is satisfied with Carnival's follow up that is
his choice.

--
Charles
 




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