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NWA in-flight service is not so Welcoming!



 
 
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  #11  
Old December 23rd, 2003, 05:50 AM
jupiterean
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

Well I have to agree with those who complain about NW. I flew with NW once a
few years ago, and since then I've avoided them as much as possible. The
service was bad and the crew was rude. On that day my first flight, a NW
one, was late, so I missed the connecting flight in Detroit. I had to wait 5
hours to get on another NW flight to Phoenix. Just after I got my seat on
the plane, an attendant came and asked for my boarding pass, which I showed
to him. He then told me I had to wait for the next flight! Only when I
vehemently protested that he backed down. And that's not all. On the return
flight I carried a suit with a hanger. Normally with other airlines an
attendant would ask if I want them to hang the suit for me. On this NW
flight when I asked an attendant if I could hang my suit somewhere, he made
a most unpleasant grimace before taking the suit. Another attendant told me
I was lucky because normally they didn't do that for coach-class passengers.
Maybe it's NW policy, but since other airlines gladly help me with these
little matters, I always choose them instead of NW whenever I travel
afterwards.

J

"Craig" wrote in message
t...
Normally I don't get involved with these types of discussions, but thought
I'd enter a few words on NW's behalf. I've flown them many times
trans-Pacific and a few times domestic, and have never had a complaint

about
service. It's always been efficient (although perhaps not as courteous as
it could be), but they have never been rude nor have I witnessed them

being
rude to another passenger. Meal service was palatable, with hot towel and
ice cream service also being offered. I also commend them once for

holding
our connecting flight for around half an hour when our plane arrived late
due to a mechanical problem. (And on that flight my wife and I were using
non-revenue tickets!) Every airline has a bad flight once in a while, but
NWA is no worse than any other airline. Most of the time they offer
efficient service...that is all I expect and all I demand of them.
Craig


--
"They that can give up essential liberty to
obtain a little temporary safety deserve neither
liberty nor safety." -- Benjamin Franklin

Concerned with the direction our government
is going? VOTE LIBERTARIAN

"Riaz Osmani" wrote in message
om...
(Yaofeng) wrote in message

. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz





  #12  
Old December 24th, 2003, 08:02 AM
Mark D.
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

I agree with you 100%. You have a good understand of how NWA works.
I've done many BZ and 1st class trips paid by my employer and had no
problems with them.


However some grand mother stewardess on economy class are very rude. Their
union affiliation can explain this type of unprofessional behavior. It is
understandable that the Airline can't do a thing about it.



Perhaps we should maintain a black list of their names so that people can
expect the service whenever they meet them.



I've done many international flights on Air Lanka and Singapore Airlines.
NWA grand mothers can learn a lot from them.



I have a feeling that these unprofessional and under educated grand mothers
don't know that most passengers are doing much better than them.



Just because most international passengers don't speak fluent English doesn'
t mean that they do financially poor. Most international passengers on
this routes are much more educated than these grand mothers and that is why
they are not interested in working in a service industry with not much
opportunity for career advancement without the Union.


"Riaz Osmani" wrote in message
om...
(Yaofeng) wrote in message

. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that route
that they would have to shut it down if what's said kept going on and
on. The fact they are still operating that route says they still must
be doing something right. It's a free market. Isn't it?


It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz



  #13  
Old December 24th, 2003, 01:55 PM
Ryan B
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!


"Jenn" wrote in message
...
In article ,
(Yaofeng) wrote:

(Riaz Osmani) wrote in message
. com...
(Yaofeng) wrote in message
. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that

route
that they would have to shut it down if what's said kept going on

and
on. The fact they are still operating that route says they still

must
be doing something right. It's a free market. Isn't it?

It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz



I doubt if anyone affliated with NW read this. Even if they do,
nothing is going to change the service as claimed. BS walks, money
talks. The only thing that will bring NW's attention, if their
service is really that bad, is to hit NW's pocket books (meaning
people stop flying NW). Nothing else will do, I am afraid.

It is a free market.


it is hard to imagine that NWA is worse than Air France on international
routes --



Just returned home two days ago. Flew NWA Pitsburgh to Detroit to Amsterdam
and home through Paris. Cabin crews was very professional, courteous and
friendly on all segments. Coming home from Paris FAs were happy to provide
extra juice or soft drinks anytime someone asked.

Ryan


  #14  
Old December 24th, 2003, 02:03 PM
Riaz Osmani
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

"Craig" wrote in message et...
Normally I don't get involved with these types of discussions, but thought
I'd enter a few words on NW's behalf. I've flown them many times
trans-Pacific and a few times domestic, and have never had a complaint about
service. It's always been efficient (although perhaps not as courteous as
it could be), but they have never been rude nor have I witnessed them being
rude to another passenger. Meal service was palatable, with hot towel and
ice cream service also being offered. I also commend them once for holding
our connecting flight for around half an hour when our plane arrived late
due to a mechanical problem. (And on that flight my wife and I were using
non-revenue tickets!) Every airline has a bad flight once in a while, but
NWA is no worse than any other airline. Most of the time they offer
efficient service...that is all I expect and all I demand of them.
Craig



NW may be efficient. But that is because that is the least we could
expect from an airline. How horrible it would be for us and NW itself
if they were inefficient in their service. Holding onwards flights for
delayed connections is standard on many international trips (not so
standard in US domestic). On top of this efficiency (in serving drinks
and meals), flights attendants should excel in being polite and
friendly. On top of that they need to be patient and perceptive when
language barriers arise (neither yelling nor ignoring is an option).
An airline needs to invest in new aircraft and strive to have cutting
edge inflight entertainment systems. Seats should be more comfortable
than rivals. Meal service should be a delight and not a turn off.
Let's see now. Northwest fails on all of these accounts. There are
many airlines (mostly non US) that make an effort to achieve these
goals. They succeed to varying levels. Northwest is indeed worse than
these other airlines.

Riaz
  #15  
Old December 25th, 2003, 12:27 AM
Dean C. Harris
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

On 24 Dec 2003 05:03:23 -0800, (Riaz Osmani)
wrote:

"Craig" wrote in message et...
Normally I don't get involved with these types of discussions, but thought
I'd enter a few words on NW's behalf. I've flown them many times
trans-Pacific and a few times domestic, and have never had a complaint about
service. It's always been efficient (although perhaps not as courteous as
it could be), but they have never been rude nor have I witnessed them being
rude to another passenger. Meal service was palatable, with hot towel and
ice cream service also being offered. I also commend them once for holding
our connecting flight for around half an hour when our plane arrived late
due to a mechanical problem. (And on that flight my wife and I were using
non-revenue tickets!) Every airline has a bad flight once in a while, but
NWA is no worse than any other airline. Most of the time they offer
efficient service...that is all I expect and all I demand of them.
Craig



NW may be efficient. But that is because that is the least we could
expect from an airline. How horrible it would be for us and NW itself
if they were inefficient in their service. Holding onwards flights for
delayed connections is standard on many international trips (not so
standard in US domestic). On top of this efficiency (in serving drinks
and meals), flights attendants should excel in being polite and
friendly. On top of that they need to be patient and perceptive when
language barriers arise (neither yelling nor ignoring is an option).
An airline needs to invest in new aircraft and strive to have cutting
edge inflight entertainment systems. Seats should be more comfortable
than rivals. Meal service should be a delight and not a turn off.
Let's see now. Northwest fails on all of these accounts. There are
many airlines (mostly non US) that make an effort to achieve these
goals. They succeed to varying levels. Northwest is indeed worse than
these other airlines.

Riaz


Yeah- but are we really to expect such service in economy class?

I have seen older western FA's get snippy at passenger's who weren't
sure what they were asking.

I think this is more due to our (US) general attitude than anything
else.

When boarding at JFK, they made an announcement over the speaker in
English only that rows xx-xx were boarding and most of the flight was
non western speaking people.

So, confusion started and everyone tries to go to the front...causing
more confusion. All the employees were getting really annoyed and
they repeated the instruction in English only again- with a bit more
volume. shrug

In Narita when it came time to board they held up a big sign with
"Rows 52-61 now Boarding" or whatever it was- and gave instructions in
at least English and Japanese over the speaker *in addition* to
holding up the sign.

It's a sign- not rocket science and made things *so* much more
organized.

I have only flown NWA, Delta, American, United, and Korean airlines on
long trips. At the time I really couldn't tell the difference between
the airlines if they removed the logo's. Economy is just that- you
get what ya pay for...a seat and perhaps edible grub a few times.

I am pretty sure I have enough WorldPerks miles to get an upgrade to
business class at least on my JFK--Tokyo leg round trip. Will be
curious to see if it would be worth the $2k over $700-$800 of a coach
fare not just in terms of seat room (which is obvious just when
looking at the business class area), but in service as well.


Dean C. Harris
http://www.ElegantWebs.com
  #16  
Old December 26th, 2003, 07:34 AM
Mark D.
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

I've done NWA from US to Narita on all three classes. The service

in Business and First (no longer available now I guess) are far superior
than

the same in economy class. The airline probably makes most money from
Business class.



Just because people don't pay too much in economy class doesn't mean that

they deserve a bad service.



Then again, by flying economy if you save over $1200, taking crap will be
well worth.



I wonder whether Airlines make it difficult to fly economy by purpose
thinking

passengers will make the move from hell (economy) to the heaven (Business).










I am pretty sure I have enough WorldPerks miles to get an upgrade to
business class at least on my JFK--Tokyo leg round trip. Will be
curious to see if it would be worth the $2k over $700-$800 of a coach
fare not just in terms of seat room (which is obvious just when
looking at the business class area), but in service as well.


Dean C. Harris
http://www.ElegantWebs.com



  #17  
Old December 26th, 2003, 07:51 AM
Robert Nicholson
external usenet poster
 
Posts: n/a
Default NWA in-flight service is not so Welcoming!

NWA is full heffers ... I prefer the significantly more attractive and
polite JAL stewardesses.

NWA flights are always full of late thirties, early forties
stewardesses complaining about their
jobs.

The only time you ever get good service on NWA is if the stewardess is
Asian.
 




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