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#1
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any tips to avoid reliving my recent nightmare ?
What are
travel tips to avoid such air ticket air travel problems? Book directly with the airline concerned, not through a travel agent. |
#2
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any tips to avoid reliving my recent nightmare ?
I just got home last night from Cabo San Lucas. I had an eTicket through
Orbitz (NorthWest Airline). So I go to the Cabo airport to return home, flying Cabo to LAX on Alaska Airline (apparently subcontracted by NWA). Long story short Alaska says I have a seat on their plane but NWA has not paid them, so Alaska will not give me boarding pass, etc. I spent 90 minutes of pure hell on phone, talking to Alaska Air, etc. and barely got on the plane. Oh and Alaska air also said that NWA had changed my itinerary and had me leaving later in the day on Continental. Freaking eticket bull****. How can they change my itinerary? I guess they can since it is all electronic, but I was following my itinerary as booked and that existed when I left for Cabo! What fricking good is an eTicket if it means nothing when you go up to get your boarding pass and a connection subcontracted airline says they have not been paid?! PLEASE help me learn how to avoid this in the future. I seriously was on the verge of a nervous breakdown, really. ALmost broke down crying. I had checked out of my hotel, taxi had taken me 60 minutes to airport, was down to almost no cash, my fricken VISA had a security block on it, and then the language barriers, etc. I can not go through this again. What are travel tips to avoid such air ticket air travel problems? ~Randy |
#3
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any tips to avoid reliving my recent nightmare ?
On Tue, 16 Mar 2004 16:08:21 +0000, Miss L. Toe wrote:
... Book directly with the airline concerned, not through a travel agent. Isn't Orbitz the same as Northwest Airline? But to be honest now I can not even recall if I actually booked via orbitz.com, i think it might have been through travelocity.com (a travel agent). Good tip, thank you. |
#4
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any tips to avoid reliving my recent nightmare ?
In article ,
Beowulf wrote: On Tue, 16 Mar 2004 16:08:21 +0000, Miss L. Toe wrote: .. Book directly with the airline concerned, not through a travel agent. Isn't Orbitz the same as Northwest Airline? But to be honest now I can not No. Orbitz is owned by a consortium of U.S. airlines. Not sure which. |
#5
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any tips to avoid reliving my recent nightmare ?
On Tue, 16 Mar 2004 17:10:30 +0000, Not the Karl Orff wrote:
In article , Beowulf wrote: On Tue, 16 Mar 2004 16:08:21 +0000, Miss L. Toe wrote: .. Book directly with the airline concerned, not through a travel agent. Isn't Orbitz the same as Northwest Airline? But to be honest now I can not No. Orbitz is owned by a consortium of U.S. airlines. Not sure which. So if I get an eticket direct from the airline I would be traveling on am I ok? I just feel from this recent trip that an eticket is not as good as actual tickets in hand -- with the eticket it seemed like Orbitz.com felt they could just change my flight schedule on a whim (they did so just before I left for my trip, and also just before returning), change carriers (they did this too) -- fricken bull****, made my air travel a fricking nightmare. There I am, standing at the Alaska Air check-in counter with my eticket (a fricken paper printer from my printer), and being told I can not board because NWA has not paid Alaska Air! I think having actual tickets in hand, and I mean REAL tickets, might be better than etickets which do not seem to be worth much more than the paper they are printed on, at least for permanency regarding flight times/carriers. |
#6
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any tips to avoid reliving my recent nightmare ?
In article ,
Beowulf wrote: So if I get an eticket direct from the airline I would be traveling on am I ok? I just feel from this recent trip that an eticket is not as good as actual tickets in hand -- with the eticket it seemed like Orbitz.com felt they could just change my flight schedule on a whim (they did so just before I left for my trip, and also just before returning), change carriers (they did this too) -- fricken bull****, made my air travel a fricking nightmare. There I am, standing at the Alaska Air check-in I feel the same. My only poor experience with e-tickets was CO asking for a paper ticket when boarding (they had issued me a BP) for a flight sold as a NW one. |
#7
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any tips to avoid reliving my recent nightmare ?
Beowulf wrote:
I just got home last night from Cabo San Lucas. I had an eTicket through Orbitz (NorthWest Airline). So I go to the Cabo airport to return home, flying Cabo to LAX on Alaska Airline (apparently subcontracted by NWA). Long story short Alaska says I have a seat on their plane but NWA has not paid them, so Alaska will not give me boarding pass, etc. I spent 90 minutes of pure hell on phone, talking to Alaska Air, etc. and barely got on the plane. Oh and Alaska air also said that NWA had changed my itinerary and had me leaving later in the day on Continental. Freaking eticket bull****. How can they change my itinerary? I guess they can since it is all electronic, but I was following my itinerary as booked and that existed when I left for Cabo! What fricking good is an eTicket if it means nothing when you go up to get your boarding pass and a connection subcontracted airline says they have not been paid?! PLEASE help me learn how to avoid this in the future. I seriously was on the verge of a nervous breakdown, really. ALmost broke down crying. I had checked out of my hotel, taxi had taken me 60 minutes to airport, was down to almost no cash, my fricken VISA had a security block on it, and then the language barriers, etc. I can not go through this again. What are travel tips to avoid such air ticket air travel problems? Orbitz is not NW Airlines. It sounds like you booked a codeshare flight on Orbitz showing NW flight number, but actually using an Alaska Airlinea plane. I think it might have been less likely to be a hassle if you booked the flight with an AS flight number, but that fare might have been higher (or lower). I assume you bought the NW one due to a lower fare, as it doesn't sound like you have FF issues. Also, it isn't just an E-Ticket issue. Having a paper ticket doesn't stop them from changing the flights. I think the problem here is not with Orbitz, but with NW apparenlty changing your codeshare to a CO flight, especially if Alaska said the problem was with NW. It doesn't sound like Orbitz is at fault here. |
#8
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any tips to avoid reliving my recent nightmare ?
mtravelkay schrieb:
Beowulf wrote: I just got home last night from Cabo San Lucas. I had an eTicket through Orbitz (NorthWest Airline). So I go to the Cabo airport to return home, flying Cabo to LAX on Alaska Airline (apparently subcontracted by NWA). Long story short Alaska says I have a seat on their plane but NWA has not paid them, so Alaska will not give me boarding pass, etc. I spent 90 minutes of pure hell on phone, talking to Alaska Air, etc. and barely got on the plane. Oh and Alaska air also said that NWA had changed my itinerary and had me leaving later in the day on Continental. Freaking eticket bull****. How can they change my itinerary? I guess they can since it is all electronic, but I was following my itinerary as booked and that existed when I left for Cabo! What fricking good is an eTicket if it means nothing when you go up to get your boarding pass and a connection subcontracted airline says they have not been paid?! PLEASE help me learn how to avoid this in the future. I seriously was on the verge of a nervous breakdown, really. ALmost broke down crying. I had checked out of my hotel, taxi had taken me 60 minutes to airport, was down to almost no cash, my fricken VISA had a security block on it, and then the language barriers, etc. I can not go through this again. What are travel tips to avoid such air ticket air travel problems? Orbitz is not NW Airlines. It sounds like you booked a codeshare flight on Orbitz showing NW flight number, but actually using an Alaska Airlinea plane. I think it might have been less likely to be a hassle if you booked the flight with an AS flight number, Why? If I have a NW ticket for a NW flight number, they should accept it. Fullstop. A ticket is a ticket is a ticket. True or false? With a NW issued ticket for an AS flight number, the story *might* be different. but that fare might have been higher (or lower). I assume you bought the NW one due to a lower fare, as it doesn't sound like you have FF issues. Also, it isn't just an E-Ticket issue. Having a paper ticket doesn't stop them from changing the flights. But makes it easier for the passenger to prove what was in the contract. Regards, ULF |
#9
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any tips to avoid reliving my recent nightmare ?
Ulf Kutzner wrote:
Why? If I have a NW ticket for a NW flight number, they should accept it. Fullstop. A ticket is a ticket is a ticket. True or false? It sounds like it was a NW ticket for an NW flight number on a AS code share. This means it was probably an AS plane with an AS flight number, that also had an NW flight number. According to them, they said AS said there was no payment from NW for the seat. With a NW issued ticket for an AS flight number, the story *might* be different. The point is that it probably also had an AS number as it sounded like this was an AS flight that AS let NW sell seats on. If they had bought an AS ticket, it would be difficult for AS to say that AS didn't pay for the seat. but that fare might have been higher (or lower). I assume you bought the NW one due to a lower fare, as it doesn't sound like you have FF issues. Also, it isn't just an E-Ticket issue. Having a paper ticket doesn't stop them from changing the flights. But makes it easier for the passenger to prove what was in the contract. That depends. The NW ticket would have the NW flight number. It is possible that NW changed the NW flight to another airline, as the customer indicated they were told NW changed them to another airline. |
#10
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any tips to avoid reliving my recent nightmare ?
Beowulf wrote in message news:
So if I get an eticket direct from the airline I would be traveling on am I ok? I just feel from this recent trip that an eticket is not as good as actual tickets in hand -- with the eticket it seemed like Orbitz.com felt they could just change my flight schedule on a whim (they did so just before I left for my trip, and also just before returning), change carriers (they did this too) -- fricken bull****, made my air travel a fricking nightmare. Not sure, but it sounds like the airline made the change, not Orbitz. Just one question was the ticket norefundable/nonchangeable? If so Orbitz could not have made any changes without charging you the airline's change fee. That is why I think NWA made the change and not Orbitz. Although Orbitz may have not made the change I think they still should have communicated it to you. They did that for me today on schedule change with United. Might have had no way to conact you while you where in Mexico. Just my 2 cents worth. M. Graham |
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