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SAS web site very poor



 
 
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  #11  
Old March 9th, 2004, 09:39 AM
Henry
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Default SAS web site very poor

nobody wrote:

"Bernard T. Higonnet" wrote:

This is one of the worst airline sites I have ever visited.




When a company makes special offers available only on the web, and their web
site is non-standards compliant, shouldn't one be able to obtain that special
by telephone ?


They don't _have_ to give you anything, of course. But, SAS has been
going through some rough times the last year or two, and on several
recent occasions I have found them to be highly responsive to a wee bit
of polite pressure at the customer-service level. I do have Gold status
with them and that may be a factor but, hey, it can't hurt you to ask.

cheers,

Henry
  #12  
Old March 9th, 2004, 10:04 AM
mtravelkay
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Default SAS web site very poor

Quantum Foam Guy wrote:

Thanks for pointing this out. This is perhaps the most annoying airline
website I have seen in quite some time. Just about every airline website
allows to to enter your travel parameters right from the main page. This one
makes you jump through multiple screens. Why even give the option for
selecting between high-speed internet and dial-up? When you're trying to
conduct commerce, web pages should always be low-bandwidth


Low-bandwidth? Why not take advantage of high bandwidth if you have it?
Would you rather all websites be in plain text and we access them by
modem. After all, we used to book that way before the WWW.

I don't understand what you mean about the travel parameters?
From http://www.sas.se/, the first page I get redirected to has the
normal option for entering flight info? I didn't get an option about
high-speed or dial-up. What page are you going to?

When I enter http://www.sas.se/, I get redirected (302 object moved) to:
https://ibp2.scandinavian.net/planan...iew.asp?MKT=SE

  #13  
Old March 9th, 2004, 03:58 PM
Miguel Cruz
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Default SAS web site very poor

Henry wrote:
nobody wrote:
When a company makes special offers available only on the web, and their
web site is non-standards compliant, shouldn't one be able to obtain that
special by telephone ?


They don't _have_ to give you anything, of course. But, SAS has been
going through some rough times the last year or two, and on several
recent occasions I have found them to be highly responsive to a wee bit
of polite pressure at the customer-service level.


I specifically didn't buy a ticket with them in the past few weeks (despite
itasoftware.com directing me there) because their web site was getting on my
nerves so much. Had to buy other tickets since and didn't even bother trying
their site. Like almost anyone else in this position, I didn't bother
telling them, but just moved on.

miguel
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Hundreds of travel photos from around the world: http://travel.u.nu/
  #14  
Old March 10th, 2004, 04:16 PM
Nisse PowerMan
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Default SAS web site very poor

Bernard T. Higonnet wrote:

This is one of the worst airline sites I have ever visited.

It doesn't work at all with Opera 7.1 -FreeBSD which is admittedly not a
ferociously popular combination, but almost many other airlines seem to be
ale to work with it (e.g. AA, BA, AF, etc. etc.).

Rather more surprising, it doesn't work well at all with MS IE 5 - W2000.

I tried to send them a message to that effect, but I couldn't do that
either...

Bernard Higonnet



I agree, it is not at all very smart designed and require very exact
browser settings and versions, It was all dead using Netscape 4.79, but
now I am using Netscape 7.1 and it works just fine.

/Anders

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Remove the obvious part before replying by mail please!
 




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