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#1
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Delta Sucks
Business trip. Try to do online check-in. Unable to get a seat
assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. |
#2
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Delta Sucks
On 03/06/10 10:44, Errol wrote:
Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? -- William Black These are the gilded popinjays and murderous assassins of Perfidious Albion and they are about their Queen's business. Any man who impedes their passage does so at his own peril. |
#3
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Delta Sucks
On Jun 3, 5:54*am, William Black wrote:
On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, and we left 1/2 an hour late which by that time was par for the course. Lets see how the return trip goes and whether I get to print my boarding pass as I can do with BA, US, AA, etc etc. It completely erroneous to suggest that I should be grateful to get a seat and that the plane even leaves. We pay lots of money for these tickets on the premise that they can and will deliver the service as advertised. The airlines have become some sort of sheltered, protected indigents now and there is virtually no come-uppance for failure to deliver a reasonable service. Totally hijacked by the unions of course and special interests/lobbyists. |
#4
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Delta Sucks
On 03/06/10 12:57, Errol wrote:
On Jun 3, 5:54 am, William wrote: On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... -- William Black These are the gilded popinjays and murderous assassins of Perfidious Albion and they are about their Queen's business. Any man who impedes their passage does so at his own peril. |
#5
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Delta Sucks
"William Black" wrote in message ... On 03/06/10 12:57, Errol wrote: On Jun 3, 5:54 am, William wrote: On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Yup, civility, common sense, professionalism--who needs them, especially in the air travel business? |
#6
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Delta Sucks
On 03/06/10 21:30, Sancho Panza wrote:
"William Black" wrote in message ... On 03/06/10 12:57, Errol wrote: On Jun 3, 5:54 am, William wrote: On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Yup, civility, common sense, professionalism--who needs them, especially in the air travel business? Nobody. You need a reasonably comfortable seat and food and drink of a minimum standard every so often. Nobody flies for the experience anymore. -- William Black These are the gilded popinjays and murderous assassins of Perfidious Albion and they are about their Queen's business. Any man who impedes their passage does so at his own peril. |
#7
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Delta Sucks
"William Black" wrote in message ... On 03/06/10 21:30, Sancho Panza wrote: "William Black" wrote in message ... On 03/06/10 12:57, Errol wrote: On Jun 3, 5:54 am, William wrote: On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Yup, civility, common sense, professionalism--who needs them, especially in the air travel business? Nobody. You need a reasonably comfortable seat and food and drink of a minimum standard every so often. Nobody flies for the experience anymore. Maybe that's why we're treated better at Target than the airlines. And I understand Wal-Mart is also working on upgrading its conduct. Being behind Wal-Mart might even give an airline like Delta a bit of shame. |
#8
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Delta Sucks
You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Beg to differ. Even when the computers are uncooperative, a storm somewhere has everything backed up, fuel prices are yo-yo'ing, etc., being helpful or at least pleasant to your customers is within the grasp of any organization, and very nearly free. You can manage to be at least cordial even to the ones who are themselves rather frazzled or simply difficult. And there are enough examples of how to do it. There are also counterexamples -- companies where "stuff" rolls downhill and the only thing lower than a customer-contact employee is a customer. Among airlines I would hold up Southwest as a positive example. It's a *nice* bus-with-wings that has no pretense of being anything else... and its customer contact people can usually figure out a solution to my problem (even when it is of my own making) and pretty uniformly act as though they want me back in the future. When I come upon a company like that in any walk of life, I reward it with my repeat business and good recommendation. It happens all too seldom but, again, any company can aspire to it. Cheers, --Joe |
#9
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Delta Sucks
On 04/06/10 04:15, Ad absurdum per aspera wrote:
You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Beg to differ. Even when the computers are uncooperative, a storm somewhere has everything backed up, fuel prices are yo-yo'ing, etc., being helpful or at least pleasant to your customers is within the grasp of any organization, and very nearly free. So, you've never flown Ryan Air then... -- William Black These are the gilded popinjays and murderous assassins of Perfidious Albion and they are about their Queen's business. Any man who impedes their passage does so at his own peril. |
#10
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Delta Sucks
On 04/06/10 00:53, Sancho Panza wrote:
"William Black" wrote in message ... On 03/06/10 21:30, Sancho Panza wrote: "William Black" wrote in message ... On 03/06/10 12:57, Errol wrote: On Jun 3, 5:54 am, William wrote: On 03/06/10 10:44, Errol wrote: Business trip. Try to do online check-in. Unable to get a seat assingment. Get a boarding pass that says "Request Seat". 12 hours later try to do an online check-in for my return trip. No seat selection and the online check-in is unavailable. Phone Delta, woman tells me to get my seat at the desk at the aiport. Hangs up when I ask her why Delta is so dysfunctional. Get to airport. Woman tells me to get my seat at gate and that she can't print my return trip boarding pass. Tells me to print it at a kiosk once I land. I tell her I have a really tight schedule and thats not convenient and she says "Sorry!" Get through security and walk to terminal E as per my boarding pass. Check gate, Terminal D, more than 1/2 a mile away. Turn around and walk back. No way to run an airline. Did you get on an aircraft? Yes, You were on business and you flew. What more do you want? It's a bus that flies, all the rest is propaganda... Yup, civility, common sense, professionalism--who needs them, especially in the air travel business? Nobody. You need a reasonably comfortable seat and food and drink of a minimum standard every so often. Nobody flies for the experience anymore. Maybe that's why we're treated better at Target than the airlines. Who? Usenet is an international medium. And I understand Wal-Mart is also working on upgrading its conduct. Wal-mart in the UK owns Asda, the lowest common denominator in UK supermarkets. Dead cheap but staff whose level of training is best described as abysmal. And they're very successful... Being behind Wal-Mart might even give an airline like Delta a bit of shame. -- William Black These are the gilded popinjays and murderous assassins of Perfidious Albion and they are about their Queen's business. Any man who impedes their passage does so at his own peril. |
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