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#1
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Wasting my time?
Letter written to UA about a "mistake that was made"...too nice? not nice
enough? waste of time? To whom it may concern: I am writing in regards to an incident at the Hong Kong airport on Sunday morning, April 30, 2006. This flight was supposed to be UA890/876 HKG-SEA. As I checked in, I was informed by "Michelle" at the Kowloon Station check-in that there had been "a mistake", and "it is quite complicated". Since she did not give me my assigned seat 4A, she did not check me in and told me to speak to the counter personnel at the Hong Kong Airport, which I did. At the Hong Kong airport, I spoke to to Ms. Windy Mok, Ms. Irene Lai, and Ms. Carol Yu. This conversation lasted long enough that I was told to accept a seat in Business Class, or I would miss my flight. I felt strongly enough about this issue that I waited for your staff to make several phone calls to the reservations center, as well as the center in Hawaii where the original United agent made my booking. I missed my flight due to my strong position about this matter, as well as the general disinterest in your staff to process the reservation in a timely matter for me to keep my original itinerary. Here is the chain of events, to the best of my memory: 1.. I was issued a system wide upgrade on January 6, due to an equipment change and seat change (Business to Economy) on flight 875 SEA-NRT. 2.. As I made my reservation for my SEA-HKG round trip, I was advised by your agent that I could use my miles, in conjunction with the system wide upgrade to move to international first class on my return trip HKG-SEA. Later I checked my itinerary on line, and indeed I was confirmed to Upgraded First Class, Seat 04A/02J. I have attached a copy of this itinerary for your reference. On this itinerary I noticed the phrases "This reservation has been ticketed", "Upgrade: Confirmed", "Seat 04A", and "Seat 02J". It should be very clear that this was to be my schedule for that day. 3.. At check in, Ms. Mok informed me that the ticket was not confirmed, and I was not allowed to "double upgrade" and that there had been "a mistake". Ms. Yu added that I only paid US $1,268 for the original ticket and that it should be clear to me that a first class ticket is much more expensive than that. Also, Ms.Yu implied that I should be more clear on the rules of the "H Ticket", which I feel is ridiculous, given the myriad of booking classes and restrictions involved with your company, not to mention that I bought an upgradeable economy class ticket to begin with. 4.. I was never given seat 4A, and was eventually issued a business class seat UA862 HKG-SFO, and then economy class SFO-SEA. I would like to point out that the information presented here can be verified by the original booking recording with your agent, the "view itinerary" page of your web site, and also with Michelle, Ms. Mok, Ms. Yu and Ms. Lai. Given the events, I expect to be compensated by United Airlines in a reasonable matter, and also that I be given a paper ticket for all future bookings at no extra charge to avoid this from happening again. Best regards, Blake Stevenson |
#2
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Wasting my time?
Blake S wrote:
Letter written to UA about a "mistake that was made"...too nice? not nice enough? waste of time? I missed my flight due to my strong position about this matter, as well as the general disinterest in your staff to process the reservation in a timely matter for me to keep my original itinerary. You want sympathy because someone made a mistake an upgraded and already upgraded (due to a free voucher) flight to First Class and the airline wanted to bump you down to Business Class, AND you MISSED your flight because you due to your complaining. You should have just taken business class Double free upgrades are not permitted on UA and other carriers that I am aware of. You might want to post to the United forum on Flyertalk.com |
#3
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Why is psycho mrtravel wasting our time?
A.Melon wrote:
Fired Cisco troll/netkook/pedophile/asshole Michael Voight "mrtravel" kooked: Double free upgrades are not permitted on UA and other carriers that I am aware of. You might want to post to the United forum on Flyertalk.com Yes, and he might also notice that over there you don't act out like you do here. If you started with your trolling and k00king on Flyer Talk like you do here they'd ban your sorry psychopath ass so fast you wouldn't know what hit you. It is great to know that you will never be permitted to post your crap there. |
#4
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Flyer Talk members know what a psycho mrtravel is
Non scrivetemi wrote:
Fired Cisco troll/netkook/pedophile/asshole Michael Voight "mrtravel" kooked: A.Melon wrote: Fired Cisco troll/netkook/pedophile/asshole Michael Voight "mrtravel" kooked: Double free upgrades are not permitted on UA and other carriers that I am aware of. You might want to post to the United forum on Flyertalk.com Yes, and he might also notice that over there you don't act out like you do here. If you started with your trolling and k00king on Flyer Talk like you do here they'd ban your sorry psychopath ass so fast you wouldn't know what hit you. It is great to know that you will never be permitted to post your crap there. And you think none of those people on Flyer Talk have computers, or can do an Internet search? Wow, you're dumber than I thought! I think the people on FT are smart enough to realize that your nonsense is nonsense and that you have a mental illness. |
#5
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Wasting my time?
"Blake S" wrote in message .net... At the Hong Kong airport, I spoke to to Ms. Windy Mok, Ms. Irene Lai, and Ms. Carol Yu. I guess you could have spoken to Ms. Phuk Yew and Ms. Wai Mi, but they aren't especially known for their customer service. :Oo |
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