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#11
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NWA in-flight service is not so Welcoming!
Well I have to agree with those who complain about NW. I flew with NW once a
few years ago, and since then I've avoided them as much as possible. The service was bad and the crew was rude. On that day my first flight, a NW one, was late, so I missed the connecting flight in Detroit. I had to wait 5 hours to get on another NW flight to Phoenix. Just after I got my seat on the plane, an attendant came and asked for my boarding pass, which I showed to him. He then told me I had to wait for the next flight! Only when I vehemently protested that he backed down. And that's not all. On the return flight I carried a suit with a hanger. Normally with other airlines an attendant would ask if I want them to hang the suit for me. On this NW flight when I asked an attendant if I could hang my suit somewhere, he made a most unpleasant grimace before taking the suit. Another attendant told me I was lucky because normally they didn't do that for coach-class passengers. Maybe it's NW policy, but since other airlines gladly help me with these little matters, I always choose them instead of NW whenever I travel afterwards. J "Craig" wrote in message t... Normally I don't get involved with these types of discussions, but thought I'd enter a few words on NW's behalf. I've flown them many times trans-Pacific and a few times domestic, and have never had a complaint about service. It's always been efficient (although perhaps not as courteous as it could be), but they have never been rude nor have I witnessed them being rude to another passenger. Meal service was palatable, with hot towel and ice cream service also being offered. I also commend them once for holding our connecting flight for around half an hour when our plane arrived late due to a mechanical problem. (And on that flight my wife and I were using non-revenue tickets!) Every airline has a bad flight once in a while, but NWA is no worse than any other airline. Most of the time they offer efficient service...that is all I expect and all I demand of them. Craig -- "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." -- Benjamin Franklin Concerned with the direction our government is going? VOTE LIBERTARIAN "Riaz Osmani" wrote in message om... (Yaofeng) wrote in message . com... Either no one let NW know about this, what was described was untrue, or it happened so few and far between that it wasn't a big deal. I would have imagined NW would have lost so much business on that route that they would have to shut it down if what's said kept going on and on. The fact they are still operating that route says they still must be doing something right. It's a free market. Isn't it? It is very well known among international passengers to and from Detroit or MSP that Northwest's inflight experience on international flights is the worst compared to what you get on many European, almost all Asian and even other US carriers. It's not that NW tries to provide decent service and fails. They don't even try. The flight attendants are rude, careless and act like they are doing a favour to paying customers. Their international fleet is still one of the oldest and unexciting (no IFE, bad seats etc. on coach class). Their meal service is a joke. Most Americans haven't flown internationally, much less have flown a non-American airline and thus don't know what level of service is now standard in International Economy Class on most of them. Northwest seems content to cater to those passengers. God I wish NW managers would read these comments. Riaz |
#12
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NWA in-flight service is not so Welcoming!
I agree with you 100%. You have a good understand of how NWA works.
I've done many BZ and 1st class trips paid by my employer and had no problems with them. However some grand mother stewardess on economy class are very rude. Their union affiliation can explain this type of unprofessional behavior. It is understandable that the Airline can't do a thing about it. Perhaps we should maintain a black list of their names so that people can expect the service whenever they meet them. I've done many international flights on Air Lanka and Singapore Airlines. NWA grand mothers can learn a lot from them. I have a feeling that these unprofessional and under educated grand mothers don't know that most passengers are doing much better than them. Just because most international passengers don't speak fluent English doesn' t mean that they do financially poor. Most international passengers on this routes are much more educated than these grand mothers and that is why they are not interested in working in a service industry with not much opportunity for career advancement without the Union. "Riaz Osmani" wrote in message om... (Yaofeng) wrote in message . com... Either no one let NW know about this, what was described was untrue, or it happened so few and far between that it wasn't a big deal. I would have imagined NW would have lost so much business on that route that they would have to shut it down if what's said kept going on and on. The fact they are still operating that route says they still must be doing something right. It's a free market. Isn't it? It is very well known among international passengers to and from Detroit or MSP that Northwest's inflight experience on international flights is the worst compared to what you get on many European, almost all Asian and even other US carriers. It's not that NW tries to provide decent service and fails. They don't even try. The flight attendants are rude, careless and act like they are doing a favour to paying customers. Their international fleet is still one of the oldest and unexciting (no IFE, bad seats etc. on coach class). Their meal service is a joke. Most Americans haven't flown internationally, much less have flown a non-American airline and thus don't know what level of service is now standard in International Economy Class on most of them. Northwest seems content to cater to those passengers. God I wish NW managers would read these comments. Riaz |
#13
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NWA in-flight service is not so Welcoming!
"Jenn" wrote in message ... In article , (Yaofeng) wrote: (Riaz Osmani) wrote in message . com... (Yaofeng) wrote in message . com... Either no one let NW know about this, what was described was untrue, or it happened so few and far between that it wasn't a big deal. I would have imagined NW would have lost so much business on that route that they would have to shut it down if what's said kept going on and on. The fact they are still operating that route says they still must be doing something right. It's a free market. Isn't it? It is very well known among international passengers to and from Detroit or MSP that Northwest's inflight experience on international flights is the worst compared to what you get on many European, almost all Asian and even other US carriers. It's not that NW tries to provide decent service and fails. They don't even try. The flight attendants are rude, careless and act like they are doing a favour to paying customers. Their international fleet is still one of the oldest and unexciting (no IFE, bad seats etc. on coach class). Their meal service is a joke. Most Americans haven't flown internationally, much less have flown a non-American airline and thus don't know what level of service is now standard in International Economy Class on most of them. Northwest seems content to cater to those passengers. God I wish NW managers would read these comments. Riaz I doubt if anyone affliated with NW read this. Even if they do, nothing is going to change the service as claimed. BS walks, money talks. The only thing that will bring NW's attention, if their service is really that bad, is to hit NW's pocket books (meaning people stop flying NW). Nothing else will do, I am afraid. It is a free market. it is hard to imagine that NWA is worse than Air France on international routes -- Just returned home two days ago. Flew NWA Pitsburgh to Detroit to Amsterdam and home through Paris. Cabin crews was very professional, courteous and friendly on all segments. Coming home from Paris FAs were happy to provide extra juice or soft drinks anytime someone asked. Ryan |
#14
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NWA in-flight service is not so Welcoming!
"Craig" wrote in message et...
Normally I don't get involved with these types of discussions, but thought I'd enter a few words on NW's behalf. I've flown them many times trans-Pacific and a few times domestic, and have never had a complaint about service. It's always been efficient (although perhaps not as courteous as it could be), but they have never been rude nor have I witnessed them being rude to another passenger. Meal service was palatable, with hot towel and ice cream service also being offered. I also commend them once for holding our connecting flight for around half an hour when our plane arrived late due to a mechanical problem. (And on that flight my wife and I were using non-revenue tickets!) Every airline has a bad flight once in a while, but NWA is no worse than any other airline. Most of the time they offer efficient service...that is all I expect and all I demand of them. Craig NW may be efficient. But that is because that is the least we could expect from an airline. How horrible it would be for us and NW itself if they were inefficient in their service. Holding onwards flights for delayed connections is standard on many international trips (not so standard in US domestic). On top of this efficiency (in serving drinks and meals), flights attendants should excel in being polite and friendly. On top of that they need to be patient and perceptive when language barriers arise (neither yelling nor ignoring is an option). An airline needs to invest in new aircraft and strive to have cutting edge inflight entertainment systems. Seats should be more comfortable than rivals. Meal service should be a delight and not a turn off. Let's see now. Northwest fails on all of these accounts. There are many airlines (mostly non US) that make an effort to achieve these goals. They succeed to varying levels. Northwest is indeed worse than these other airlines. Riaz |
#16
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NWA in-flight service is not so Welcoming!
I've done NWA from US to Narita on all three classes. The service
in Business and First (no longer available now I guess) are far superior than the same in economy class. The airline probably makes most money from Business class. Just because people don't pay too much in economy class doesn't mean that they deserve a bad service. Then again, by flying economy if you save over $1200, taking crap will be well worth. I wonder whether Airlines make it difficult to fly economy by purpose thinking passengers will make the move from hell (economy) to the heaven (Business). I am pretty sure I have enough WorldPerks miles to get an upgrade to business class at least on my JFK--Tokyo leg round trip. Will be curious to see if it would be worth the $2k over $700-$800 of a coach fare not just in terms of seat room (which is obvious just when looking at the business class area), but in service as well. Dean C. Harris http://www.ElegantWebs.com |
#17
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NWA in-flight service is not so Welcoming!
NWA is full heffers ... I prefer the significantly more attractive and
polite JAL stewardesses. NWA flights are always full of late thirties, early forties stewardesses complaining about their jobs. The only time you ever get good service on NWA is if the stewardess is Asian. |
#18
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NWA in-flight service is not so Welcoming!
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#19
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NWA in-flight service is not so Welcoming!
On 26 Dec 2003 04:48:54 -0800, the renowned (Yaofeng)
wrote: (Robert Nicholson) wrote in message . com... NWA is full heffers ... I prefer the significantly more attractive and polite JAL stewardesses. NWA flights are always full of late thirties, early forties stewardesses complaining about their jobs. More like grandmother type in their fifties to me. The long flights pay VERY well, they only have to do a small number per month for full pay. Those stews have seniority. Too bad they can't just fire them when they hit 25, get married or show their first wrinkle like some of the Asian airlines seem to do. Best regards, Spehro Pefhany -- "it's the network..." "The Journey is the reward" Info for manufacturers: http://www.trexon.com Embedded software/hardware/analog Info for designers: http://www.speff.com |
#20
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NWA in-flight service is not so Welcoming!
On Fri, 26 Dec 2003 12:53:22 GMT, Spehro Pefhany
wrote: On 26 Dec 2003 04:48:54 -0800, the renowned (Yaofeng) wrote: (Robert Nicholson) wrote in message . com... NWA is full heffers ... I prefer the significantly more attractive and polite JAL stewardesses. NWA flights are always full of late thirties, early forties stewardesses complaining about their jobs. More like grandmother type in their fifties to me. The long flights pay VERY well, they only have to do a small number per month for full pay. Those stews have seniority. Too bad they can't just fire them when they hit 25, get married or show their first wrinkle like some of the Asian airlines seem to do. I hope you're being sarcastic. Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. Michael If you would like to send a private email to me, please take out the TRASH, so to speak. Please do not email me something which you also posted. |
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