Kenya animal migration

Thanks for everyone's advices. That's helpful. I've just sent emails to
KATO and Kenya Tourist Board to ask for refund assistence. Actually, I
got Wildwatch Safaris's info from Kenya Tourist Board website:
http://www.magicalkenya.com/dir.nsf/...endocument&l=1.
(I sent out 30s emails to safari operator in that website to ask for
quote, actually, I had good experience with Wildwatch Safaris before we
have big discrepency in refund)

I wired cash (dollars) to the operator's bank account in New York (not
through my bank account) due to some restrictions for foreigners in
China. I guess the only way I could get my $$ back is that they wire $$
back to my account, thus, I need to provide my bank account info. Isn't
it supposed to be pretty normal? What's the alternative, check?

In Asia, you need to have ID and the book (or bank card) to withdraw $$
from the account in bank counter. e.g. I have my landlord's bank
account info (name, account no.) to wire my rent to her, instead of
using check.

I will keep you guys posted.

Best,
Eunice

AllanE wrote:
Hi Eunice

I am a Tour Operator based in Johannesburg sending safaris into Kenya.
I am very surprised at what has happened to you. Surely Wildwatch had
paid/committed the accommodation for your group and had also received
payment from the other clients (who cancelled). A week prior to
departure we have most definately received payment in full from our
clients.

I suggest that you contact KATO (Kenya Assoc of Tour Operatos)
http://www.katokenya.org/default.asp for assistance, although I do not
see Wildwatch listed as a member. Also contact Kenya Tourist Board. I
am sure these people will assist you.

Good luck - keep us posted on the outcome

Regards
Allan



wrote:
I didn't make my Safari trip in Kenya 4 days prior to departure. Safari
operator cancelled the trip because other people in the shared package
called off. They can't find another group for me from other agent and I
refused to pay additional $1000 to have a private tour.

The worst thing is I might have risk to get 100% refund. Need some
help/advise how I could get my $$ back (US$2000+). All the contact is
via email confirmation and the company didn't mentioned a word of
cancellation fee before I wired the $$ to its bank acct.

Below is the recent emails I had with the safari operator ('Wildwatch
Safaris), a certified agent in Kenya. I can't believe it would end up
with this, no vacation and might lose $$.

Eunice
--------------------------------------------------------------------------------
Hi xxx,

My bank account info as below:
xxxxxxxxxxxx
Please confirm it would be 100% refund ($2157) since your company
cancelled the safari trip in Kenya in last minutes (Sept. 20) when
original departure is on Sept. 24.

Please also understand I've already absorb loss of more than US$180 and
lots of time I invested: 1)US 40 cancellation fee for INTL flight 2)
Medical shot $60 3) $30 Intl bank wire fees 3)$50 packing preparation
4) lots of my time for my travel planning 5)destroy for my vacation in
China National Holiday (Oct 1-7). Too short to plan other trip and
fight tickets from China to everywhere are pretty much sold out.

For our communication in the last few weeks, I doubled check with you
several times whether departure date is ok. Your feedback is yes and
never mentioned about cancellation fees. If cancellation is from my
side, I could understand (but % is still unclear). However, it's your
company who made the call to cancel the trip, I should be one to ask
for reimburse of my other loss. Today, I only ask for 100% refund.

Appreciate your company could feedback the firm answer and refund the
$$ to my bank account ASAP.

Thanks,
Eunice
--------------------------------------------------------------------------------
Sent: 2006年9月21日 23:50
To: 'Wildwatch Safaris'
Subject: Apologies

xxx,

Any feedback for below? Will I get 100% refund since your company
cancel the trip.

Thanks,
Eunice
------------------------------------------------------------
Sent: 2006年9月20日 21:46
To: 'Wildwatch Safaris'
Subject: Apologies

xxx,

Thanks for the note. I will send you my bank account details tomorrow.

Just want to double check with you that it would be full amount of
refund as USD 2,157

Thanks,
Eunice
--------------------------------------------------------------------------------
From: Wildwatch Safaris ]
Sent: 2006年9月20日 20:53
To: Chou, Eunice
Subject: Apologies

Hello Eunice
We are very so because we have not found any group to match your
safari.We are forced to cancel the safari.Please do send us the banking
details so that we can make a refund

xxx
------------------------------------------------------------------
Wildwatch Safaris Ltd.

Just like to share with everyone the good news. I've got confirmation
from WildWatch Safaris that I will get 100% refund in a month. Thanks
for all the advices.

Eunice


AllanE wrote:
Hi Eunice

I am a Tour Operator based in Johannesburg sending safaris into Kenya.
I am very surprised at what has happened to you. Surely Wildwatch had
paid/committed the accommodation for your group and had also received
payment from the other clients (who cancelled). A week prior to
departure we have most definately received payment in full from our
clients.

I suggest that you contact KATO (Kenya Assoc of Tour Operatos)
http://www.katokenya.org/default.asp for assistance, although I do not
see Wildwatch listed as a member. Also contact Kenya Tourist Board. I
am sure these people will assist you.

Good luck - keep us posted on the outcome

Regards
Allan



wrote:
I didn't make my Safari trip in Kenya 4 days prior to departure. Safari
operator cancelled the trip because other people in the shared package
called off. They can't find another group for me from other agent and I
refused to pay additional $1000 to have a private tour.

The worst thing is I might have risk to get 100% refund. Need some
help/advise how I could get my $$ back (US$2000+). All the contact is
via email confirmation and the company didn't mentioned a word of
cancellation fee before I wired the $$ to its bank acct.

Below is the recent emails I had with the safari operator ('Wildwatch
Safaris), a certified agent in Kenya. I can't believe it would end up
with this, no vacation and might lose $$.

Eunice
--------------------------------------------------------------------------------
Hi xxx,

My bank account info as below:
xxxxxxxxxxxx
Please confirm it would be 100% refund ($2157) since your company
cancelled the safari trip in Kenya in last minutes (Sept. 20) when
original departure is on Sept. 24.

Please also understand I've already absorb loss of more than US$180 and
lots of time I invested: 1)US 40 cancellation fee for INTL flight 2)
Medical shot $60 3) $30 Intl bank wire fees 3)$50 packing preparation
4) lots of my time for my travel planning 5)destroy for my vacation in
China National Holiday (Oct 1-7). Too short to plan other trip and
fight tickets from China to everywhere are pretty much sold out.

For our communication in the last few weeks, I doubled check with you
several times whether departure date is ok. Your feedback is yes and
never mentioned about cancellation fees. If cancellation is from my
side, I could understand (but % is still unclear). However, it's your
company who made the call to cancel the trip, I should be one to ask
for reimburse of my other loss. Today, I only ask for 100% refund.

Appreciate your company could feedback the firm answer and refund the
$$ to my bank account ASAP.

Thanks,
Eunice
--------------------------------------------------------------------------------
Sent: 2006年9月21日 23:50
To: 'Wildwatch Safaris'
Subject: Apologies

xxx,

Any feedback for below? Will I get 100% refund since your company
cancel the trip.

Thanks,
Eunice
------------------------------------------------------------
Sent: 2006年9月20日 21:46
To: 'Wildwatch Safaris'
Subject: Apologies

xxx,

Thanks for the note. I will send you my bank account details tomorrow.

Just want to double check with you that it would be full amount of
refund as USD 2,157

Thanks,
Eunice
--------------------------------------------------------------------------------
From: Wildwatch Safaris ]
Sent: 2006年9月20日 20:53
To: Chou, Eunice
Subject: Apologies

Hello Eunice
We are very so because we have not found any group to match your
safari.We are forced to cancel the safari.Please do send us the banking
details so that we can make a refund

xxx
------------------------------------------------------------------
Wildwatch Safaris Ltd.

In message . com
"mazda610328" wrote:

Just like to share with everyone the good news. I've got confirmation
from WildWatch Safaris that I will get 100% refund in a month. Thanks
for all the advices.

Please let us know when you get it.
I wonder why it's going to take them a month.

Slainte

Liz

--
http://www.v-liz.com - Kenya; Tanzania; Namibia; India; Galapagos
Photo Gallery:
http://www.betterphoto.com/gallery/g...emberID=165111

Just like to give everyone update that I've got refund of 2/3 of my
payment and should get the remaining portion in weeks or so. Will let
you know when I get 100% of the payment.

Thanks so much for everyone's advices and support for the last few
months.

Eunice


Liz Leyden ¼g¹D¡G

In message . com
"mazda610328" wrote:

Just like to share with everyone the good news. I've got confirmation
from WildWatch Safaris that I will get 100% refund in a month. Thanks
for all the advices.

Please let us know when you get it.
I wonder why it's going to take them a month.

Slainte

Liz

--
http://www.v-liz.com - Kenya; Tanzania; Namibia; India; Galapagos
Photo Gallery:
http://www.betterphoto.com/gallery/g...emberID=165111