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#42
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Best hotel booking portals?
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#43
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Best hotel booking portals?
"M@gd@" wrote:
... I just got another point like this: A guest did book a single room and ... got this room. Now he is complaining that we don't allow him to stay ... with a second person in the room. ... Why he didn't book a double room? It didn't occur to him to ask to be transferred to a double room? Complaining online is easier or what?! He did ask, but it was fully booked and he didn't like the answer that only three days after his arrival a room for two persons will be availabe and we will inform him the day before he can change the room. He did ask the same question to everyone in the reception and got always the same answer. Next thing, he will complain about being asked to pay for the second person... I'm just half-kidding. Not this customer, but some others did already - and I'm not kidding. Greetings from Cologne Andreas |
#44
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Best hotel booking portals?
Martin wrote:
That's a very good point. What can a hotel (manager) do against shops on the street? To use this as point in a hotel review as a minus point is only stupid. It's useful for those who don't want to stay in a hotel near a sex shop. But why such an information is always noted in the negativ part of an review? eg I just got another point like this: A guest did book a single room and got this room. Now he is complaining that we don't allow him to stay with a second person in the room. Why he didn't book a double room? Maybe he picked her up after he booked? :-) That could have been the solution, but it's not - he told us that he came to Cologne to meet her. Greetings from Cologne Andreas |
#45
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Best hotel booking portals?
Alfred Molon wrote:
I just got another point like this: A guest did book a single room and got this room. Now he is complaining that we don't allow him to stay with a second person in the room. Why he didn't book a double room? Often when you book a single room you get a double room. In hotel chains yes, but not in smaller hotels. BTW, even if you get a double room the rate might be different if you use it with two persons. Greetings from Cologne Andreas |
#46
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Best hotel booking portals?
Alfred Molon wrote:
In article , Andreas H. Zappel says... I just got another point like this: A guest did book a single room and got this room. Now he is complaining that we don't allow him to stay with a second person in the room. Why he didn't book a double room? Often when you book a single room you get a double room. I get a double much more often than a real single. There apparently aren't all that many singles. -- Erilar, biblioholic medievalist with iPad |
#47
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Best hotel booking portals?
"M@gd@" wrote:
... I just got another point like this: A guest did book a single room and ... got this room. Now he is complaining that we don't allow him to stay ... with a second person in the room. ... Why he didn't book a double room? ... Often when you book a single room you get a double room. ... In hotel chains yes, but not in smaller hotels. The hotel I mentioned is not part of chain - I always stayed there alone (before this last trip with my friends) and always got a room with two single beds - but they charge by the number of people occupying the room. Depending on the number of single rooms they have. Why should they send a customer away if there are still rooms available? A friend of mine only got 4 single rooms in the building, so if someone booked there a single room he might get a double room instead, paying a single room. I got nearly 50% of my rooms as single rooms, so if you book one you might get one. Greetings from Cologne Andreas |
#48
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Best hotel booking portals?
Martin wrote:
I just got another point like this: A guest did book a single room and got this room. Now he is complaining that we don't allow him to stay with a second person in the room. Why he didn't book a double room? Often when you book a single room you get a double room. In hotel chains yes, but not in smaller hotels. BTW, even if you get a double room the rate might be different if you use it with two persons. That depends a lot on the country where the hotel is located. Not only. It is also the question if the rate is including breakfast or not. Greetings from Cologne Andreas |
#49
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Best hotel booking portals?
Erilar wrote:
I just got another point like this: A guest did book a single room and got this room. Now he is complaining that we don't allow him to stay with a second person in the room. Why he didn't book a double room? Often when you book a single room you get a double room. I get a double much more often than a real single. There apparently aren't all that many singles. But you cannot be shure what you get. Anf if you know, that you will be with someone, why do you book the single room, specially if the reservation system says: "Max. number of persons 1" and you see that the double room is more expensive. Greetings from Cologne Andreas |
#50
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Best hotel booking portals?
"Alfred Molon" wrote in message ... In article , Andreas H. Zappel says... Try the hotel itself, and you can get a better rate (because they don't have to pay the reservation system) or you get a better room for the same rate which was offered in the system. (I know, what I'm speaking about - I work in a hotel and with booking portals) It may sound illogical, but I remember sometimes getting a better rate through a booking portal than directly from the hotel. so do I IME if you are getting a good discount rate from a booking site it is next to impossible to match that rate by contacting the hotel directly as they almost always see direct contacts as "mugs" prepared to pay the walk up rate tim -- Alfred Molon http://www.molon.de - Photos of Asia, Africa and Europe |
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