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#51
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Continental threats
TMOliver wrote in message ...
Well, you should have been emabarassed, having forgotten the paperwork. Ask your neighborhood shrink about "Transference". Being mad at USless Air is, I suppose, considerably less destructive than punching out your spouse would have been, but it wasn't USAir who forgot the documents required for your family's entry into Jamaica... That they didn't work the system to find a way to fit you into a later flight is a unfortunate manifestation of how airlines all too often respond to customer problems, but I suspect the USAir agent (who using that line out of DFW on rare occasions, I sort of recognize from your descript) probably had already decided that relationship and the opportunity for a mutually rewarding encounterr had already departed on the dawn sortie. But the same sort of poor attitude is hardly airline-specific, extending to sales counters and service desks worldwide. Stanley Marcus wouldn't have liked it; Herb Kelleher spends a lot of time trying to keep his staff from slipping into it; and since you as I claim to be self employed, we're of necessity likely to keep the mask/game face on a bit longer than peons in the trenches feel any responsibility to, but in all honesty, the uSAir agen't response was predictable and consistent with the norm. These days, short of first cabin and not much there, either "status" with an airline or the finely honed capacity to cajole/conn/threaten counter staff displayed by a handful of frequent travelers highly skilled at quickly developing and exploiting interpersonal relationships is a requirement for "working" the system to much benefit. Dr. Phil might be able to tell you why complaining here is unlikely to bring either much sympathy or any compensatory response. If it makes you feel better to howl at the moon, for mercy sake, howl away. TMO TMO, Thanks for the solid, even-handed response. Best regards, Ray Lozano http://usairways.tv |
#52
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Continental threats
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