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Continental threats
"Te Canaille" wrote in message news:Q6b7b.43885$uh6.41692@lakeread05...
[snip] At that moment an act of complete irony took place when a gentleman arrived at the adjoining counter with a hard shelled golf club case that looked as though a Mack truck and 3 burly teamsters would be needed to load it onto the plane. It was roughly the same dimensions as my duffle and was accepted without comment by another Continental agent. Upon pointing that out I was informed that golf club bags and certain other oversized items were exempt from the extra charge. [snip] 1) I'd write Continental and explain (with names) how you were threatened. CC the credit card company 2) I'd ask why the golf bag but not your duffle 3) I'd buy a golf bag carrier (they're alot like a duffle and they sell really cheap ones at Wal-K-Target of your choice.) They don't ask what's packed IN a golf carrier. |
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Continental threats
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Continental threats
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Continental threats
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Continental threats
"TMOliver" wrote in message ... This seems one of those cases where the CO staffer made a bad situation even worse attitudinally (not infrequent these days, although CO's ground staff have seemed beter'n the old days the past couple of years, but I'm not sure that Te would have been less angry had the problem occurred when his trip started instead of on the homeward bound leg. Au contraire ! When my trip started I had the option to remove the pad and stowe it in my vehicle or make other arrangements. Once in Cleveland I had no options. I was forced to remove the pad and abandon it in the airport. It's a $ 60 item. Since the charge was $80 it seemed better to just buy a new one later. I lost a $ 60 pad because of their capriciousness. Problem is I explained this to the agents and instead of a symphatic or helpful approach, they threatened me with a charge for the previous flight which they obviously would have put on my credit card since I had paid with one. There was no anger only surprise, until this threat occurred, that changed the situation immediately. The whole scene was aggrevated by the fact that the golf club case was checked through in front of us all. If they had said OK we'll get you back home intact but don't bring this bag again, I would have conformed to the policy on future flights but threats are not a proper response to any customer especially when the carrier contributed to the predicament in such large measure. Thanks for your opinion. Te |
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Continental threats
(me) vented spleen or mostly mumbled...
wrote in message . .. On 10 Sep 2003 05:11:09 -0700, (me) wrote: [snip] Airlines wanna have capricious rules, who am I not to use them to my advantage? You gonna say that choosing to stay a saturday night to take advantage of some silly saturday night stay rule is a "juvenile action"? Good, then pack you own ass in a golf bag and fly for free. Surely you must know they won't ship a golf bag for free without an accompanying passenger? The ticket for the passenger will cost (somebody). No, it's for his wife, small enough to fit in golf bag, the free companion ticket approach, although she has to take a 5 iron, a sand wedge and a putter into the bag with her so he can play a par 3 course. TMO - who being a once and former golfer believe that the airlines' not charging for golf bags or bicycles all thse years was rank and rampant dicrimination against those of us who wanted to carry our subcompact cars along for free. This seems one of those cases where the CO staffer made a bad situation even worse attitudinally (not infrequent these days, although CO's ground staff have seemed beter'n the old days the past couple of years, but I'm not sure that Tre would have been less angry had the problem occurred when his trip started instead of on the homeward bound leg. Certainly, whether it's CO, BA or whichever, the airline has a reasonably ironclad "right" (even in the midst of a journey, unless your 'conditions of carriage" prohibit same) to alter both its stated and actual practices concerning oversized items, but a good way to **** off everyone but golfing businessmen and a few crazed cyclists (Lance Armstrong, Miguel and puir absent JF) is to continue to allow bicycles, golf bags (and honestly even whell chairs and strollers) to not be subject to the "rules" as apllied to everyone else. |
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Continental threats
On 11 Sep 2003 14:22:52 -0700, (me) wrote:
wrote in message . .. On 10 Sep 2003 05:11:09 -0700, (me) wrote: [snip] Airlines wanna have capricious rules, who am I not to use them to my advantage? You gonna say that choosing to stay a saturday night to take advantage of some silly saturday night stay rule is a "juvenile action"? Good, then pack you own ass in a golf bag and fly for free. Surely you must know they won't ship a golf bag for free without an accompanying passenger? The ticket for the passenger will cost (somebody). Missed the point, didn't you? |
#9
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Continental threats
On Fri, 12 Sep 2003 04:04:07 -0500, "Te Canaille"
wrote: "TMOliver" wrote in message ... This seems one of those cases where the CO staffer made a bad situation even worse attitudinally (not infrequent these days, although CO's ground staff have seemed beter'n the old days the past couple of years, but I'm not sure that Te would have been less angry had the problem occurred when his trip started instead of on the homeward bound leg. Au contraire ! When my trip started I had the option to remove the pad and stowe it in my vehicle or make other arrangements. Once in Cleveland I had no options. I was forced to remove the pad and abandon it in the airport. It's a $ 60 item. Since the charge was $80 it seemed better to just buy a new one later. I lost a $ 60 pad because of their capriciousness. Problem is I explained this to the agents and instead of a symphatic or helpful approach, they threatened me with a charge for the previous flight which they obviously would have put on my credit card since I had paid with one. There was no anger only surprise, until this threat occurred, that changed the situation immediately. The whole scene was aggrevated by the fact that the golf club case was checked through in front of us all. Uh, duh. Sports equipment have their own rules. Duffle bags are covered by others. Thieves get no sympathy. In Saudia Arabia they would have cut your hand off. Go complain to them. If they had said OK we'll get you back home intact but don't bring this bag again, I would have conformed to the policy on future flights but threats are not a proper response to any customer especially when the carrier contributed to the predicament in such large measure. Thanks for your opinion. Sure. Your considered response was to become a thief. |
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Continental threats
wrote in message . ..
On 11 Sep 2003 14:22:52 -0700, (me) wrote: wrote in message . .. On 10 Sep 2003 05:11:09 -0700, (me) wrote: [snip] Airlines wanna have capricious rules, who am I not to use them to my advantage? You gonna say that choosing to stay a saturday night to take advantage of some silly saturday night stay rule is a "juvenile action"? Good, then pack you own ass in a golf bag and fly for free. Surely you must know they won't ship a golf bag for free without an accompanying passenger? The ticket for the passenger will cost (somebody). Missed the point, didn't you? No. You did. And still do. |
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