Continental threats

TMOliver wrote in message ...

Well, you should have been emabarassed, having forgotten the paperwork.
Ask your neighborhood shrink about "Transference". Being mad at USless Air
is, I suppose, considerably less destructive than punching out your spouse
would have been, but it wasn't USAir who forgot the documents required for
your family's entry into Jamaica...

That they didn't work the system to find a way to fit you into a later
flight is a unfortunate manifestation of how airlines all too often respond
to customer problems, but I suspect the USAir agent (who using that line
out of DFW on rare occasions, I sort of recognize from your descript)
probably had already decided that relationship and the opportunity for a
mutually rewarding encounterr had already departed on the dawn sortie.

But the same sort of poor attitude is hardly airline-specific, extending to
sales counters and service desks worldwide. Stanley Marcus wouldn't have
liked it; Herb Kelleher spends a lot of time trying to keep his staff from
slipping into it; and since you as I claim to be self employed, we're of
necessity likely to keep the mask/game face on a bit longer than peons in
the trenches feel any responsibility to, but in all honesty, the uSAir
agen't response was predictable and consistent with the norm.

These days, short of first cabin and not much there, either "status" with
an airline or the finely honed capacity to cajole/conn/threaten counter
staff displayed by a handful of frequent travelers highly skilled at
quickly developing and exploiting interpersonal relationships is a
requirement for "working" the system to much benefit.

Dr. Phil might be able to tell you why complaining here is unlikely to
bring either much sympathy or any compensatory response. If it makes you
feel better to howl at the moon, for mercy sake, howl away.

TMO

TMO,

Thanks for the solid, even-handed response.

Best regards,
Ray Lozano
http://usairways.tv

(Ray Lozano) vented spleen or mostly mumbled...



Thanks for the solid, even-handed response.


Even handed if not even keeled, that's what they say about folks from
waco...

TMO