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#1
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Huge mess with Emirates
On Nov 18, 10:09 pm, Alfred Molon wrote:
Huge, huge mess today and yesterday with Emirates at Dubai International airport. Several cancelled flights, many delayed flights, passengers with valid bookings denied boarding, miserable customer service and lots of very ****ed off customers, who like us most likely will never fly again with this airline. "Several" cancelled flights is a big mess? You must live a really sheltered life. |
#2
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Huge mess with Emirates
Huge, huge mess today and yesterday with Emirates at Dubai International
airport. Several cancelled flights, many delayed flights, passengers with valid bookings denied boarding, miserable customer service and lots of very ****ed off customers, who like us most likely will never fly again with this airline. It seems that Emirates has started overbooking on a massive scale some time ago and as a consequence this terrible mess has happened. Emirates claims that yesterday fog in Dubai forced some flights cancellations, which triggered a chain reaction which led to this mess. Another theory is that yesterday the Sheikh had the airport closed while an airshow was taking place. Apparently 27000 passengers were affected. Dramatic scenes at the transfer counters of Emirates, with huge queues of travellers waiting for hours, only to be told that they could not board the flights for which they had valid bookings. Extremely inefficient customer service: at one point it took a counter almost one hour to process a single customer. People told to queue up somewhere else after they had waited 2-3 hours in the queue, prompting some very angry reactions with people shouting at ground staff. In most cases no compensation was offered to travellers for the huge delays (some travel schedules were delayed by up to 24 hours), except for some refreshments offered somewhere in Dubai airport. No (free) accomodation in the airport hotel granted to tired and jet-lagged passengers, despite these extremely long delays. Huge profits for Emirates, because thanks to overbooking the flights are completely full or close to completely full, despite the fact that November is low season. We instead had to pay an extra 632 Dirham (= 128 Euro) for a 6 hours stay in the airport hotel (wife is pregnant and we have a three year old child; both were tired after a night with very little sleep and would have had to kill an additional 8 hours in Dubai airport, after waiting for 4 hours at the transfer counter). To top it all Emirates lost our luggage and that of 20 other passengers of the EK51 flight. It didn't make it to Munich and hopefully we'll receive it over the next few days. If you think this is normal or things like these happen when travelling, consider that since 1999 we travel at least once per year to Asia and also in general are very frequent travellers. We have never experienced a mess like this. For all details see the travelogue which I will post in about a week. -- Alfred Molon http://www.molon.de - Photos of Asia, Africa and Europe |
#3
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Huge mess with Emirates
That sounds very unpleasant. I wouldn't touch Emirates with a barge pole.
From my trips to Asia and seeing their crew, it seems to be full of Brits who wouldn't be able to get a job with any other airline. My view of Emirates was confirmed when my parents flew with them (against my advice!!) from London to visit us in Sydney a couple of years ago. They flew business class and even then the service was woeful. The icing on the cake was when they had to change planes in Dubai. They had requested wheelchair assistance, which they were told was unavailable due to the construction at Dubai airport. After the crew helpfully passed this news to my parents, they virtually knocked my parents over in their haste to get out at their home port. My parents were left to fend for themselves. They have flown with Cathay on their last 2 trips down under and the service and assistance were excellent. Emirates probably made the silly mistake that because they were old they didn't fly much. "Alfred Molon" wrote in message ... Huge, huge mess today and yesterday with Emirates at Dubai International airport. Several cancelled flights, many delayed flights, passengers with valid bookings denied boarding, miserable customer service and lots of very ****ed off customers, who like us most likely will never fly again with this airline. It seems that Emirates has started overbooking on a massive scale some time ago and as a consequence this terrible mess has happened. Emirates claims that yesterday fog in Dubai forced some flights cancellations, which triggered a chain reaction which led to this mess. Another theory is that yesterday the Sheikh had the airport closed while an airshow was taking place. Apparently 27000 passengers were affected. Dramatic scenes at the transfer counters of Emirates, with huge queues of travellers waiting for hours, only to be told that they could not board the flights for which they had valid bookings. Extremely inefficient customer service: at one point it took a counter almost one hour to process a single customer. People told to queue up somewhere else after they had waited 2-3 hours in the queue, prompting some very angry reactions with people shouting at ground staff. In most cases no compensation was offered to travellers for the huge delays (some travel schedules were delayed by up to 24 hours), except for some refreshments offered somewhere in Dubai airport. No (free) accomodation in the airport hotel granted to tired and jet-lagged passengers, despite these extremely long delays. Huge profits for Emirates, because thanks to overbooking the flights are completely full or close to completely full, despite the fact that November is low season. We instead had to pay an extra 632 Dirham (= 128 Euro) for a 6 hours stay in the airport hotel (wife is pregnant and we have a three year old child; both were tired after a night with very little sleep and would have had to kill an additional 8 hours in Dubai airport, after waiting for 4 hours at the transfer counter). To top it all Emirates lost our luggage and that of 20 other passengers of the EK51 flight. It didn't make it to Munich and hopefully we'll receive it over the next few days. If you think this is normal or things like these happen when travelling, consider that since 1999 we travel at least once per year to Asia and also in general are very frequent travellers. We have never experienced a mess like this. For all details see the travelogue which I will post in about a week. -- Alfred Molon http://www.molon.de - Photos of Asia, Africa and Europe |
#4
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Huge mess with Emirates
"Viviane" kirjoitti ... That sounds very unpleasant. I wouldn't touch Emirates with a barge pole. From my trips to Asia and seeing their crew, it seems to be full of Brits who wouldn't be able to get a job with any other airline. I guess especially during the Ramadan it can be unpleasant: do they server beer then? |
#6
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Huge mess with Emirates
"Markku Grönroos" wrote in message ti.fi... "Viviane" kirjoitti ... That sounds very unpleasant. I wouldn't touch Emirates with a barge pole. From my trips to Asia and seeing their crew, it seems to be full of Brits who wouldn't be able to get a job with any other airline. I guess especially during the Ramadan it can be unpleasant: do they server beer then? They were certainly dishing the booze out with a glad hand last week. -- William Black I've seen things you people wouldn't believe. Barbeques on fire by the chalets past the castle headland I watched the gift shops glitter in the darkness off the Newborough gate All these moments will be lost in time, like icecream on the beach Time for tea. |
#7
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Huge mess with Emirates
"Viviane" wrote in message ... That sounds very unpleasant. I wouldn't touch Emirates with a barge pole. From my trips to Asia and seeing their crew, it seems to be full of Brits who wouldn't be able to get a job with any other airline. When I flew with them last week the flight crew seemed to be Australian or Arab and the cabin crew were all Eastern Europeans. Dubai duty free is one of the best in the world. The flight was cheap. The food was rubbish, almost as bad as BA or Quatar. -- William Black I've seen things you people wouldn't believe. Barbeques on fire by the chalets past the castle headland I watched the gift shops glitter in the darkness off the Newborough gate All these moments will be lost in time, like icecream on the beach Time for tea. |
#8
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Huge mess with Emirates
In article , Alfred Molon
says... "Several" cancelled flights is a big mess? You must live a really sheltered life. Have never experienced a mess like this since I have started travelling to Asia in 1999. And for intercontinental flights there are anyway different standards than for short haul flights, where you can just take the next one a couple of hours later. It's a different story when jetlagged and tired people who have been travelling all night find themselves stranded in a place very far away from home. And let me add that 27000 people, tired and jetlagged in-between intercontinental flights were affected, with travel schedules delayed by up to 24 hours. You think that that is normal? -- Alfred Molon http://www.molon.de - Photos of Asia, Africa and Europe |
#9
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Huge mess with Emirates
On Nov 19, 4:47 am, "Viviane" wrote:
That sounds very unpleasant. I wouldn't touch Emirates with a barge pole. From my trips to Asia and seeing their crew, it seems to be full of Brits who wouldn't be able to get a job with any other airline. They had a very good reputation up until a few years ago, but both the Emirates airline and the Dubai airport have grown very rapidly, and maybe they haven't been able to maintain their formerly high standards. |
#10
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Huge mess with Emirates
"William Black" kirjoitti .. . I guess especially during the Ramadan it can be unpleasant: do they server beer then? They were certainly dishing the booze out with a glad hand last week. I was kidding. Anyways, Ramadan ended in October..... |
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