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AA Ticket Problems!! Need your suggestions
On Fri, 26 Mar 2004 21:42:35 -0600, "To Arms!!"
wrote: "mtravelkay" wrote in message news To Arms!! wrote: Get your facts documented, go to the airport a couple of days early and insist that AA honor your original ticket. You are their customer and they should accomodate you if there is a seat available. Don't wait until the day of the flight to take care of your ticket!!! Take care of it several days before your departure. Your connecting time in Chicago are within the limits set by AA, but would not want to take a chance of a 45 minute connecting time in the winter time! What is the purpose of using a travel agent if the customer has to go to the airport to argue the issue? He probably got a better fare than AA offered or even perhaps the internet sites offered. Regardless of the source of the ticket whether it be from a travel agent or an internet site, if the ticket say "OK" in the status box it should be honored by the airline and not jack THEIR customer around. And that is the entire point - the passenger should not have to go to the airport to argue the issue of the airline refusing to accept a ticket with "OK" in the status box. You don't think that OK in the status box guarantees you a seat do you? --==++AJC++==-- |
#22
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AA Ticket Problems!! Need your suggestions
"AJC" wrote in message ... On Fri, 26 Mar 2004 21:42:35 -0600, "To Arms!!" wrote: "mtravelkay" wrote in message news To Arms!! wrote: Get your facts documented, go to the airport a couple of days early and insist that AA honor your original ticket. You are their customer and they should accomodate you if there is a seat available. Don't wait until the day of the flight to take care of your ticket!!! Take care of it several days before your departure. Your connecting time in Chicago are within the limits set by AA, but would not want to take a chance of a 45 minute connecting time in the winter time! What is the purpose of using a travel agent if the customer has to go to the airport to argue the issue? He probably got a better fare than AA offered or even perhaps the internet sites offered. Regardless of the source of the ticket whether it be from a travel agent or an internet site, if the ticket say "OK" in the status box it should be honored by the airline and not jack THEIR customer around. And that is the entire point - the passenger should not have to go to the airport to argue the issue of the airline refusing to accept a ticket with "OK" in the status box. You don't think that OK in the status box guarantees you a seat do you? --==++AJC++==-- Well in reality, nothing guarantees you a seat even if you have a valid reservation and a "OK" ticket. We all know that the airlines makes their own rules and enforce them at their pleasure. But what do the airlines have to loose by providing the expected services to their customers when the customer is not at fault? |
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