Orbitz lost ticket & won't reissue

On Sat, 10 Apr 2004 09:36:44 +0100, Hilary wrote:

Unless it was mis-addressed, it is not the fault of the retailer if the
post office, for example, loses it or causes it to be delayed. Why should
it be? And if the customer chooses to have the ticket sent by a method of
post that involves risk with no insurance, then the customer needs to pay
the reissue charges.

The customer didn't get the product. In every case I have had a problem
with this, the supplier resent the item or gave me credit. Its not like
the issuer couldn't have the ticket declared invalid and issue another
one. The credit card purchase law in the US indicates that the charge
can be challenged if the item has not be RECEIVED.

That's the point I made in a previous post. It's not that easy. If
tickets were lost in the post the airlines won't let you reissue until a
couple of days before travel, and then there *are* reissue charges from
most airlines.

Take them to court then.

Incidentally, in the one instance where I had an issue like this, I just
showed up at the airport and they reissued on the spot with no charge.
That was BD at CDG. Paper ticket -non-changeable, not refundable, ordered
on their web site- actually arrived the day after I left.

Delivery is *their* responsibility, period.

(BYDMORAN) wrote in message ...
I also called the charge card company. They told me the merchandise had been
delivered because Orbitz had sent it out.
I would contact the credit card company and explain to them that you
are NOT paying that part of the bill, as you have NOT received the
"goods", your tickets.

Also just wondering what method Orbitz used for sending your tickets.
If they used something like FedEx or Airbourne Express they should be
able to track the tickets. That would show them that you have not
received the tickets.

J. Willson

Hilary wrote:

That's the point I made in a previous post. It's not that easy. If
tickets were lost in the post the airlines won't let you reissue until
a couple of days before travel, and then there *are* reissue charges
from most airlines.


The "airline" is not a direct party to the transaction, no more than Ford
would be if you went to a Ford dealer, paid the price and was assured that
your new Ford would be delivered to your home.


If Orbitz reissue the ticket without authorisation for the airline then
they will be charged the full published fare for that ticket, whatever
fare the customer paid. No-one will reissue a ticket without the
authorisation of the airline for that reason.

What is the big issue? Why is it so difficult to cancel a lost ticket
and issue a new one? It doesn't seem like it would be rocket science to
have a method for the simple cancellation of a specific ticket number.

Hilary wrote:


I presume it's something to do with inventory control. Normally if a
ticket is reissed then the original gets sent back to the airline
(possibly to safeguard against fraudulent use).

That's the point..

1. Ticket number is reported as lost to the airline
2. Ticket number is canceled to avoid fraudulent use
3. New ticket issued with new number.

Wow, this seems to be what one of my credit card issuers just did when I
reported by card lost.

When a ticket is "lost" in the post there is always a possibility that it
may turn up before travel commences. Rather than reissue a ticket, and
risk the passenger getting confused as to which ticket has just arrived
and possibly trying to use the wrong one (or allowing another to be used
fraudlently, or against travel insurance) they reduce problems and
paperwork by not reissuing tickets too early.

Of course, all of this could have been easily resolved by an e-ticket.
Doesn't Orbitz issue ETickets for domestic trips on DL?

Hilary wrote:
I presume it's something to do with inventory control. Normally if a
ticket is reissed then the original gets sent back to the airline
(possibly to safeguard against fraudulent use).

That's the point..

1. Ticket number is reported as lost to the airline
2. Ticket number is canceled to avoid fraudulent use
3. New ticket issued with new number.


This seems similar to the "I can just turn up with a ticket and the
airline *must* carry me" thread, except on the other side...

Not really, it suggests a logical way of dealing with tickets.

mtravelkay muttered....

Hilary wrote:



When a ticket is "lost" in the post there is always a possibility
that it may turn up before travel commences. Rather than reissue a
ticket, and risk the passenger getting confused as to which ticket
has just arrived and possibly trying to use the wrong one (or
allowing another to be used fraudlently, or against travel insurance)
they reduce problems and paperwork by not reissuing tickets too
early.

Of course, all of this could have been easily resolved by an e-ticket.
Doesn't Orbitz issue ETickets for domestic trips on DL?


.....and now, clearly exposed for the world like Maggie's Drawers, the real
reason that the airlines and the "Ticket services" which they own in whole
or part have leaped quickly to E-tickets. More convenient? Sure! Cheaper
to issue? Even better! But the real reason? So as not have to screw
around with lost ticket claims and the plaintive cries of those who
knickers are a'twist on account of them....

TMO