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#21
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NWA in-flight service is not so Welcoming!
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#22
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NWA in-flight service is not so Welcoming!
"Pan" wrote ...
Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. Well said. Greetz, |
#23
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NWA in-flight service is not so Welcoming!
"Thur" wrote in message ... "Pan" wrote ... Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. Well said. Greetz, I really don't care how old a female F/A is or what she looks like but there is without question a correlation between friendliness/service and the age of the F/A. The seasoned employees are in general less friendly/service oriented, no doubt due to some degree of burnout and unpleasant passenger experiences over the years. The younger girls are still subscribing to company sponsored "charm school" philosophies. This phenomenon is not limited to just the airline industry but service industries in general. Ryan |
#24
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NWA in-flight service is not so Welcoming!
No but they can become tired and develop attitudes the more senior
they become and this is shown in the way they service passengers. Flexibility needs to be shown on long haul flights and batty hostesses are the last thing you want to have to deal with. I believe that it is more likely that a protected union worker is going to mistreat passengers than someone less secure in their job. "Thur" wrote in message .. . "Pan" wrote ... Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. Well said. Greetz, |
#25
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NWA in-flight service is not so Welcoming!
On Fri, 26 Dec 2003 14:36:00 GMT, the renowned Pan
wrote: I hope you're being sarcastic. Only partially. Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Couldn't care less about that myself. How many lives have stewardesses ever saved? Pilots, yes, but not the cabin crew. If the plane goes down, chances are very good you're dead no matter whether the stews are doddering grumpy grandmas or enthusiastic youngsters. If they replaced the cabin crew with vending machines and replaced the pilot with a triple-redundant computer system we'd probably all be better off. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. I agree with that. But they can't compete on a level playing field with youngsters, only the union keeps them relatively underworked and overpaid for their current abilities. Best regards, Spehro Pefhany -- "it's the network..." "The Journey is the reward" Info for manufacturers: http://www.trexon.com Embedded software/hardware/analog Info for designers: http://www.speff.com |
#26
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NWA in-flight service is not so Welcoming!
I notice that no FA has responded.
This thread is a classic- people being absolutely right without knowing what the hell they are talking about. Until someone with actual FA experience posts, I find this thread totally uncreditable. BiJ "Spehro Pefhany" wrote in message ... On Fri, 26 Dec 2003 14:36:00 GMT, the renowned Pan wrote: I hope you're being sarcastic. Only partially. Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Couldn't care less about that myself. How many lives have stewardesses ever saved? Pilots, yes, but not the cabin crew. If the plane goes down, chances are very good you're dead no matter whether the stews are doddering grumpy grandmas or enthusiastic youngsters. If they replaced the cabin crew with vending machines and replaced the pilot with a triple-redundant computer system we'd probably all be better off. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. I agree with that. But they can't compete on a level playing field with youngsters, only the union keeps them relatively underworked and overpaid for their current abilities. Best regards, Spehro Pefhany -- "it's the network..." "The Journey is the reward" Info for manufacturers: http://www.trexon.com Embedded software/hardware/analog Info for designers: http://www.speff.com |
#27
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NWA in-flight service is not so Welcoming!
Dean C. Harris wrote in message . ..
Yeah- but are we really to expect such service in economy class? Yes. Because smiles, friendliness and a genuine interest to serve on behalf of flight attendants do not cost much money. Being sensitive to cultural and linguistic barriers may require a bit of training, but most European and Asian carriers really do make an effort in this (even in coach class). Those same airlines provide superior meal service and inflight entertainment on coach class. So YES. We can indeed expect the same from NWA and other US carriers. Ofcourse I will not fly them in coach unless they learn a bit from airlines from other parts of the world (the good ones that is!). Riaz |
#28
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NWA in-flight service is not so Welcoming!
In article , "Bijapuri"
wrote: I notice that no FA has responded. This thread is a classic- people being absolutely right without knowing what the hell they are talking about. Until someone with actual FA experience posts, I find this thread totally uncreditable. BiJ Does this mean that a medical doctor cannot treat cancer unless he/she has had it? |
#29
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NWA in-flight service is not so Welcoming!
I hope you're being sarcastic. Some of the people posting in this thread don't seem to understand that the primary job of flight attendants is safety, not eye candy. Criticism of bad service is legitimate; criticism of the employment of "grandmothers" is something I consider odious. People don't all of a sudden become unqualified and undeserving of a job when they reach 50. Michael No the primary job of the the flight attendant is attending to their passengers needs...which includes but should NOT be limited to safety. The idea that one must give up good service for safety is a false choice forced on us by an industry that is forced to value seniority over competency and job performance. Both young and old flight attendants can be warm and helpful and kind or bitter and burnt out. |
#30
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NWA in-flight service is not so Welcoming!
it is hard to imagine that NWA is worse than Air France on international routes -- I found Air France to be perfectly fine, as long as you are polite to them as well. Air France stewardesses are professionals. They are not as warm as a US airline flight attendant, but they are consistently helpful and the food is pretty good. Air France is consistently better than say Delta. |
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