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#2
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US Airways is predatory. My advice: Do not fly on US Airways.
Miguel Cruz wrote:
I don't blame you completely; these things are confusing and people aren't always that helpful. But to try to turn it around and pin it on the airline is absurd. At the end of the day, the cause of the problem was that you didn't bring documents which are required by law for an international flight - a requirement that is well-publicized, and described in every guidebook, ticket confirmation, etc. Everything else is just a matter of how well other people handled your mistake. I can't imagine attempting international travel without a passport. I wouldn't even cross over to Nuevo Laredo anymore without mine. -- ¿...qué podemos saber las mujeres sino las filosofías de cocina? Bien dijo Lupercio Leonardo, que bien se puede filosofar y aderezar la cena. Y yo suelo decir viendo estas cosillas: Si Aristóteles hubiera guisado, mucho más hubiera escrito." ("...what can we women know, save philosophies of the kitchen? It was well put by Lupercio Leonardo that one can philosophize quite well while preparing supper. I often say, when I make these little observations, "Had Aristotle cooked, he would have written a great deal more.") Sor Juana Inés de la Cruz, La Respuesta |
#3
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US Airways is predatory. My advice: Do not fly on US Airways.
In the past day or two, we have been told not to fly 3 different US
carriers. As this rate, we will be without a carrier to fly in a few more days. |
#4
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US Airways is predatory. My advice: Do not fly on US Airways.
(Miguel Cruz) wrote in message .. .
Ray Lozano wrote: (Miguel Cruz) wrote: [cut] ticket confirmation, etc. Everything else is just a matter of how well other people handled your mistake. miguel Miguel, Your last sentence above sums up my primary reason for posting this issue on the travel newsgroups. You are an experienced traveler, as shown by your great web site (http://travel.u.nu), and I appreciate your comments. When you are at someone's mercy, you are powerless. Traveling long distances involves taking risks and relying on the mercy of others. During your many travels, I am sure you have encountered challenges that were overcome only by the consideration of others. The greatest experiences while traveling, I believe, are those very instances when kindness to a traveler is extended. Those moments drive home our common humanity. In my view, this whole issue is not about the minutiae of law or corporate policy. It's about human decency. I firmly believe that a company owes its paying customers courtesy, especially a company -- like an airline -- that has been held afloat by taxpayers. Perhaps such government assistance contributes to poor business practices, but that's another issue altogether. It is clear that a company's behavior, and profitability, has everything to do with its employee satisfaction. US Airways has a terrible labor record and its most-recent FAA ratings were near the bottom of all airlines. My "flyer beware" message centers on the fact that US Airways is staffed widely by unhappy employees under great financial pressure and ready to strike at any moment. Therefore, I believe the odds of a current traveler getting "bit" like me by US Airways are abnormally high, and I want people to know. How US Airways responds to me is irrelevant, really. My wife and I made a simple mistake, and we realized it the night before our scheduled departure. (We have small children and it has been years since we have traveled internationally, so we're a bit out of practice.) In the end, US Airways blew an opportunity to create a loyal customer by its cold treatment toward me and my family. Had they been considerate, something could have been easily worked out. Instead, US Airways' naked greed prevailed while I was at their mercy. Nevertheless, it ain't over 'til it's over. Sincere regards, Ray Lozano http://www.usairways.tv |
#5
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US Airways is predatory. My advice: Do not fly on US Airways.
Ray Lozano wrote:
In the end, US Airways blew an opportunity to create a loyal customer by its cold treatment toward me and my family. Had they been considerate, something could have been easily worked out. Instead, US Airways' naked greed prevailed while I was at their mercy. Nevertheless, it ain't over 'til it's over. I am not sure of what US Air could have done, since it sounded like, at the original checkin, that you didn't deal with a supervisor. That is the first rule to follow. If unhappy with the first person, go up the chain. If you can't reach someone at the airport, then call customer service BEFORE leaving the airport. At the airport, how high up the food chain did you go before deteriming you had to buy one way tickets from AA? After you had done this (bought the AA tickets), did you tell US and try to make arrangements to keep the return ticket valid? While US may have done some things wrong, most of what happened before and after this would have been the same on any carrier. If you don't have the required documentation, you aren't getting on the plane. If you do not take the outbound flight, and make no arrangement with the airline regarding the other flights on that carrier, you will most likely see those flights canceled. If you don't want ticket restrictions such as these, don't buy tickets with these restrictions and then expect the airline to waive the restrictions. |
#6
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US Airways is predatory. My advice: Do not fly on US Airways.
Mike McKinley wrote in message ...
Miguel Cruz wrote: I don't blame you completely; these things are confusing and people aren't always that helpful. But to try to turn it around and pin it on the airline is absurd. At the end of the day, the cause of the problem was that you didn't bring documents which are required by law for an international flight - a requirement that is well-publicized, and described in every guidebook, ticket confirmation, etc. Everything else is just a matter of how well other people handled your mistake. I can't imagine attempting international travel without a passport. I wouldn't even cross over to Nuevo Laredo anymore without mine. Today, I'd probably agree with you. I don't have to go back very far to find a time when crossing into Canada with a US passport would probably have raised as many suspicions as anything. Within the relm of international travel for many Americans, 2 years is the blink of an eye. |
#7
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US Airways is predatory. My advice: Do not fly on US Airways.
(Ray Lozano) wrote in message . com...
(Miguel Cruz) wrote in message .. . Ray Lozano wrote: (Miguel Cruz) wrote: [cut] ticket confirmation, etc. Everything else is just a matter of how well other people handled your mistake. miguel Miguel, Your last sentence above sums up my primary reason for posting this issue on the travel newsgroups. You are an experienced traveler, as shown by your great web site (http://travel.u.nu), and I appreciate your comments. When you are at someone's mercy, you are powerless. Traveling long distances involves taking risks and relying on the mercy of others. Not exactly. It does involve some risks, but less on the mercy of others, than a trust in entities to deliver what is promised. Risk can be extensively mitigated through preparation. Additionally, one can prepare in many ways to deal with contingencies. During your many travels, I am sure you have encountered challenges that were overcome only by the consideration of others. The converse however, is I have overcome them by personal effort. I don't "rely upon the kindness of strangers". I don't mind it when I receive it, but when I don't, nor do I blame anyone for the lack thereof. [snip] In my view, this whole issue is not about the minutiae of law or corporate policy. It's about human decency. I firmly believe that a company owes its paying customers courtesy, [snip] And for their discourtesy, they can be held to account. You, however seem to want to hold them accountable for much more than that. My "flyer beware" message centers on the fact that US Airways is staffed widely by unhappy employees under great financial pressure and ready to strike at any moment. Therefore, I believe the odds of a current traveler getting "bit" like me by US Airways are abnormally high, and I want people to know. Hmmmmm. Implicit in this statement is an assertion that you were "bit" because of the condition of the staff. What happened to you would have very likely happened upon many airlines. The core reason why you got "bit" is because you were unprepared and the airlines (plural) have limited finacial incentive, short term or long term, in incurring additional costs due to your lack of proper preparation. [snip] In the end, US Airways blew an opportunity to create a loyal customer by its cold treatment toward me and my family. Had they been considerate, something could have been easily worked out. Instead, US Airways' naked greed prevailed while I was at their mercy. Nevertheless, it ain't over 'til it's over. [snip] I'm a bit curious about this last point. What do you think they could have done, when, at what cost to themselves, and were you AT THE TIME prepared to accept? From your story, you seemed to be reacting almost in panic and generally not in your own best interests. You took several steps which didn't serve you well and reduced others abilities to help you. So I'm curious how you think it could have played out which wouldn't have had you writing this screed? |
#8
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US Airways is predatory. My advice: Do not fly on US Airways.
"Ray Lozano" wrote in message om... (Miguel Cruz) wrote in message .. . Ray Lozano wrote: (Miguel Cruz) wrote: [cut] ticket confirmation, etc. Everything else is just a matter of how well other people handled your mistake. miguel Miguel, Your last sentence above sums up my primary reason for posting this issue on the travel newsgroups. You are an experienced traveler, as shown by your great web site (http://travel.u.nu), and I appreciate your comments. I find somewhat amusing your posting to rec.travel.Latin-America, since Jamaica is not technically part of Latin America, unless the British were Latin... |
#9
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US Airways is predatory. My advice: Do not fly on US Airways.
Ray Lozano wrote:
It is clear that a company's behavior, and profitability, has everything to do with its employee satisfaction. US Airways has a terrible labor record and its most-recent FAA ratings were near the bottom of all airlines. My "flyer beware" message centers on the fact that US Airways is staffed widely by unhappy employees under great financial pressure and ready to strike at any moment. Therefore, I believe the odds of a current traveler getting "bit" like me by US Airways are abnormally high, and I want people to know. That's the most interesting question I see here. What's the chance that the same scenario would have played out the same way with a different airline? How can we tell without repeating the experiment (which I don't recommend)? miguel -- Hit The Road! Photos and tales from around the world: http://travel.u.nu |
#10
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US Airways is predatory. My advice: Do not fly on US Airways.
David Eduardo wrote:
I find somewhat amusing your posting to rec.travel.Latin-America, since Jamaica is not technically part of Latin America, unless the British were Latin... He also posted to rec.travel.usa-canada and Jamaica isn't in the US or Canada. |
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