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#1
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Another reason to check CC statements
For those of us who local travel to neighborhood eateries, as well
as out of town: Apart from the who-sees-my-CC issue, I recently experienced a duplicate charge. I tend to pay my CC statement without question as long as I recognize the merchant, but this one caught my eye. When I talked to the manager, he said, "This is happening more with touch-screen systems. Its like when you hit 'confirm' 2x on an internet website." =R= |
#2
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Another reason to check CC statements
In message "Rog'"
wrote: For those of us who local travel to neighborhood eateries, as well as out of town: Apart from the who-sees-my-CC issue, I recently experienced a duplicate charge. I tend to pay my CC statement without question as long as I recognize the merchant, but this one caught my eye. When I talked to the manager, he said, "This is happening more with touch-screen systems. Its like when you hit 'confirm' 2x on an internet website." =R= Minor omission -- It happens when you hit confirm twice on a poorly designed website. It's not that challenging from a programming standpoint to avoid duplicate charges by having the "Checkout" screen include a unique serial number. A simpler method is to simply display a confirmation along the lines of "This transaction is identical to another transaction which occurred within the last 15 minutes, do you wish to proceed?" -- Insert something clever here. |
#3
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Another reason to check CC statements
"DevilsPGD" wrote:
It's not that challenging from a programming standpoint to avoid duplicate charges... simply display a confirmation along the lines of "This transaction is identical to another transaction which occurred within the last 15 minutes, do you wish to proceed?" IIRC, PizzaHut.com does this with online pizza orders to prevent multiple pizza orders. Why don't the purveyors of restaurant POS touch-screens so program their systems? Is a waiter assumed to be /more/ intelligent? =R= |
#4
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Another reason to check CC statements
Rog' wrote: "DevilsPGD" wrote: It's not that challenging from a programming standpoint to avoid duplicate charges... simply display a confirmation along the lines of "This transaction is identical to another transaction which occurred within the last 15 minutes, do you wish to proceed?" IIRC, PizzaHut.com does this with online pizza orders to prevent multiple pizza orders. Why don't the purveyors of restaurant POS touch-screens so program their systems? Is a waiter assumed to be /more/ intelligent? =R= In both cases intelligence will not help. A lack of time pressure might but that would be viewed as working against 'efficiency'. Alas errors rarely count against 'efficiency'. |
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