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JBU #1 in Quality for USA
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Hash: SHA1 Study: Jetblue No. 1 in Quality for U.S. Apr 5, 7:11 AM (ET) By LESLIE MILLER WASHINGTON (AP) - JetBlue was No. 1 in quality among U.S. airlines in 2003, the first year that it carried enough passengers to be ranked, according to an annual study released Monday. The budget carrier had the second-best on-time performance, arriving punctually 86 percent of the time. So few JetBlue passengers were bumped that they did not register in the statistics used by researchers. Also, JetBlue customers also filed fewer complaints - 0.31 per 100,000 - to the Transportation Department than all other airlines but Southwest. Southwest, with 0.14 complaints per 100,000 customers, consistently generates the lowest complaint rate in the industry, was rated as the No. 3 carrier in the report. Alaska Airlines came in second, America West fourth and US Airways, ranked No. 1 last year when it was still in bankruptcy, was fifth. Northwest Airlines (NWB), which came in sixth, was the most improved airline in 2003. It ranked ninth in 2002. The study's authors said the ratings showed that low-cost airlines are gaining market share because they perform well in ways that are important to their passengers. It "adds further evidence to the emerging performance gap between the legacy carriers and the no-frills network carriers," said Brent Bowen, director of the University of Nebraska's aviation institute and a co-author of the study. Dean Headley, the other co-author and an associate professor of marketing at Wichita State University, said most of the low-cost carriers were above the industry average on four performance indicators last year. Most of the traditional airlines were below the industry average, he said. "The low-fare carriers are definitely solid in their ability to attract passengers, and it shows in the market share gains that they're making," Headley said. He said low-cost airlines comprised 4 percent of the market when he began the study in 1991. Now they carry one-quarter of all passengers; Headley expects them to transport four in 10 by 2006. The report rated the 14 U.S. airlines that carried at least 1 percent of the 587 million passengers who flew last year. Four low-cost carriers - AirTran, ATA, Atlantic Southeast and JetBlue - met that threshold for the first time in 2003. Alan Bender, an aviation professor at Embry-Riddle Aeronautical University in Daytona Beach, Fla., said the traditional airlines will still offer something that the low-cost carriers often do not: connecting flights to any commercial airport, first-class service and frequent flier miles. "This doesn't mean the high-cost carriers are down and out," Bender said. "The survey seems to count out the fact that a large percentage of business people need ubiquitous service at any time of day." He also said American travelers are addicted to frequent flier miles. "Business travelers will avoid low-cost carriers because they're not going to get miles that will take them to Hawaii," he said. The report was based on Transportation Department statistics. BL. - -- Brad Littlejohn | Email: Unix Systems Administrator, | Web + NewsMaster, BOFH.. Smeghead! | http://www.sbcglobal.net/~tyketto PGP: 1024D/E319F0BF 6980 AAD6 7329 E9E6 D569 F620 C819 199A E319 F0BF -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFAcb61yBkZmuMZ8L8RAvbtAJ4/XiJAGLZuI4paw6wSosbm8r1APACfTfc/ mcFXgkU+ZgkdM6J3ok818pU= =WPL5 -----END PGP SIGNATURE----- |
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JBU #1 in Quality for USA
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe
or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. |
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JBU #1 in Quality for USA
Jimbo Minn wrote:
OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel -- Hit The Road! Photos and tales from around the world: http://travel.u.nu |
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JBU #1 in Quality for USA
"Miguel Cruz" wrote in message ... Jimbo Minn wrote: OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel Some decades ago there was regularly scheduled service from the US West Coast to Hawaii using 727s. Maybe the airline was Northwest. Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was using a couple for all-first-class non-stop scheduled from Germany to NYC. I think they've recently changed to an A319/320 equivalent. So smaller planes now have the required ETOPS range. |
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JBU #1 in Quality for USA
On Tue, 6 Apr 2004 05:31:20 -0400, "R J Carpenter"
wrote: "Miguel Cruz" wrote in message ... Jimbo Minn wrote: OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel Some decades ago there was regularly scheduled service from the US West Coast to Hawaii using 727s. Maybe the airline was Northwest. Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was using a couple for all-first-class non-stop scheduled from Germany to NYC. It was/is an all business class service. I think they've recently changed to an A319/320 equivalent. So smaller planes now have the required ETOPS range. --==++AJC++==-- |
#6
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JBU #1 in Quality for USA
In article ,
AJC wrote: On Tue, 6 Apr 2004 05:31:20 -0400, "R J Carpenter" wrote: "Miguel Cruz" wrote in message ... Jimbo Minn wrote: OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel Some decades ago there was regularly scheduled service from the US West Coast to Hawaii using 727s. Maybe the airline was Northwest. Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was using a couple for all-first-class non-stop scheduled from Germany to NYC. It was/is an all business class service. Still is. The A319s operate DUS-EWR and ORD. The BBJ now operates MUC-EWR. |
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JBU #1 in Quality for USA
"R J Carpenter" wrote in message ... "Miguel Cruz" wrote in message ... Jimbo Minn wrote: OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel Some decades ago there was regularly scheduled service from the US West Coast to Hawaii using 727s. Maybe the airline was Northwest. There never was a service between Hawaii and the mainland using 727's. Northwest and Western used Boeing 720B's on their Hawaii routes, but that was the smallest jet flying the route before the 737-700 now flown by Aloha and the 737-800 flown by Air Pacific between HNL and YVR. Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was using a couple for all-first-class non-stop scheduled from Germany to NYC. I think they've recently changed to an A319/320 equivalent. So smaller planes now have the required ETOPS range. Actually, the aircraft is configured in Business Class rather than First Class. Operated by PrivatAir for Lufthansa. PrivatAir is a Swiss company. I don't know if they're now flying Airbuses on the route. |
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JBU #1 in Quality for USA
Jeff Hacker wrote:
"R J Carpenter" wrote in message ... "Miguel Cruz" wrote in message .. . Jimbo Minn wrote: OKAY SMARTASS....how are these CHEAP PEEONS gonna get to Hawaii, Europe or around the world? AHHHHHHHH......they HAVE TO GO TO THE "BIG ONES"......it's just a matter of time. Jetblue's broken the international barrier - let's see where else they go. For trips around the world, use Asian carriers - better service and prices. miguel Some decades ago there was regularly scheduled service from the US West Coast to Hawaii using 727s. Maybe the airline was Northwest. There never was a service between Hawaii and the mainland using 727's. Northwest and Western used Boeing 720B's on their Hawaii routes, but that was the smallest jet flying the route before the 737-700 now flown by Aloha and the 737-800 flown by Air Pacific between HNL and YVR. Boeing Business Jets [roughly 737-700] have far longer range. Lufthansa was using a couple for all-first-class non-stop scheduled from Germany to NYC. I think they've recently changed to an A319/320 equivalent. So smaller planes now have the required ETOPS range. Actually, the aircraft is configured in Business Class rather than First Class. Operated by PrivatAir for Lufthansa. PrivatAir is a Swiss company. I don't know if they're now flying Airbuses on the route. If I'm not wrong, they use B737 in one route and A319 in two routes. |
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