Won't Pay for Perks (was Europeans flying on holiday -hysterical !)

schrieb:

You are, I presume, joking, right????????

Not at all - Economics have shown again and again that people are not
willing to pay for perks on flights.

Here's a quote from a CNN article that references American Airlines
(American is busily installing more seats in coach class in their
planes after their "more room in coach" experiment failed to attract
more passengers):

"Robert Crandall, the crusty former boss at American Airlines, used to
say that customers always talk in surveys about food and legroom. But
when it comes to buying tickets, the only thing that ever matters to
them is price.

In other words, good service is nice but we'll put up with a lot if it
means a cheaper seat. Americans, as a rule, won't pay more for a
plusher seat or better food. And U.S. airlines know it."

IIRC, some European airlines re-introduced (better) food on their
flights.

Regards, ULF