Family is flown 2,000 miles the wrong way

http://www.timesonline.co.uk/tol/tra...cle4374973.ece

From The Times
July 22, 2008
Family is flown 2,000 miles the wrong way
Jack Malvern

A family setting off on a five-star holiday travelled 2,000 miles out
of their way after they were given boarding passes for the wrong
flight.

Charlie Coray, his wife, Tania, and daughter, Phoebe, 9, were caught
in a mix-up at a check-in desk before their week's holiday in the
Canary Islands.The family realised the mistake only after the plane
landed and the air stewardess announced: “Welcome to Turkey”.

An investigation was started after it emerged that the family were
given the wrong boarding passes at Cardiff airport for their holiday
in Lanzarote. Mrs Coray, 44, a teacher, said: “It was unbelievable. I
know they send luggage to the wrong places but not people.”

Mr Coray, 47, an engineer, said: “It was about 6.30 in the morning
when we arrived at Cardiff airport and we were directed to the check-
in desk. We did not realise that more than one flight was being
checked in there. We were half-asleep. When we were called to the gate
we gave them our boarding passes, got on the plane and fell asleep.”

The Corays, from Llanishen, Cardiff, had booked an all-inclusive
holiday with First Choice in a five-star hotel. Instead they arrived
at Bodrum airport where they had to pay a £10 visa charge per person
before boarding a plane back to Cardiff.

They have accepted First Choice's offer of a holiday in Ibiza because
they could not get a flight to Lanzarote. A spokesman for the handling
agents Servisair apologised and said that the staff member who
accepted them on to the wrong flight had been suspended pending a
hearing. A spokeswoman for First Choice said that an investigation was
under way and that the Coray family would be refunded in full for any
additional expenses incurred.

Shawn Hirn wrote:

[]
Mistakes happen, but I am surprised no one in that family bothered to
actually read their boarding passes when they received them.

They claimed to have done that, but said that it simply said "Bodrum"
and they didn't know it was in Turkey. They knew they were going to
Lanzarote, but it's not entirely unbelievable that they thought Bodrum
was just the airport 'on Lanzarote' that they were flying to.

--
(*) of the royal duchy of city south and deansgate -www.davidhorne.net
(email address on website) "If people think God is interesting, the
onus is on them to show that there is anything there to talk about.
Otherwise they should just shut up about it." -Richard Dawkins

"Chad and Olga Chu-Choo" wrote:

From The Times
July 22, 2008
Family is flown 2,000 miles the wrong way
Jack Malvern

A family setting off on a five-star holiday travelled 2,000 miles out
of their way after they were given boarding passes for the wrong
flight.

Charlie Coray, his wife, Tania, and daughter, Phoebe, 9, were caught
in a mix-up at a check-in desk before their week's holiday in the
Canary Islands.The family realised the mistake only after the plane
landed and the air stewardess announced: “Welcome to Turkey”.

An investigation was started after it emerged that the family were
given the wrong boarding passes at Cardiff airport for their holiday
-----------------------

GM replies:

And here all along I thought these sorts of cock - ups normally happened
only at Manchester, viz...:

http://www.airlinequality.com/main/forum.htm

http://www.airlinequality.com/Forum/malta.htm


AIR MALTA review : 22 July 2008 : by M Willis

"My friend and I experienced severe delays travelling with this airline via
Lat Charter. We travelled from Manchester/Corfu return. The outbound leg was
delayed by hours and once on board we were told it was due to cabin crew
going sick at the last minute. The return journey was hell. On arrival at
check in at 18.00 hrs local time we were greeted with a sign on the desk
advising of an approx 6 hour delay. This transpired into excess of 10 hours,
finally departing at 4.40am local time. The reasons were explained again on
board the aircraft this time being due to technical failure of the aircraft
the day before, and in addition having to wait in Corfu for the airport in
Venice to open at 06.00am to land for fuel en route to Manchester. In
addition to this massive inconvenience there was no meal service on board on
either flight, only bacon rolls on offer which had to be paid for. I would
not recommend anyone to book a cheap ticket with this airline...."


http://www.airlinequality.com/Forum/turkish.htm

TURKISH AIRLINES review : 15 July 2008 : by A Ahmed

"MAN-IST round Trip. The plane hadn't been cleaned properly. Food one of the
plus points, was quite good - Turkish on the way there and more standard
European food on the way back. There are two choices usually chicken or
pasta and whilst all meals are halal, no vegetarian option seems to be
offered. The main problem were Turkish Airlines staff. The male stewards
were by in large friendly and helpful. The stewardesses however on both
flights, were moody, and unapproachable - God help you if you're a muslim
woman wearing headscarf though, I was travelling with my mum and sister, the
stewardesses seemed to take exception to this and as a result seemed to
treat them with contempt and rudeness. This blatant prejudice, has put me
off flying with them again. All staff on the flight had a poor grasp of
English, speaking with little clarity - announcements were rarely
understood. Also they seem to have a problem understanding that some people
take milk with their tea, I know its not the done thing in Turkey, but one
would assume they are well travelled personnel and should be used to such
requests. Turkish Airlines have the equipment and means to be a good
airline, but are let down by staff who spoil an otherwise good journey. They
are a poor reflection on the Star Alliance, if this is the quality of
service they deem satisfactory..."

/

--
Best
Greg

" I find Greg Morrow lowbrow, witless, and obnoxious. For him to claim that
we are some
kind of comedy team turns my stomach."
- "cybercat" to me on rec.food.cooking

David Horne wrote:

Shawn Hirn wrote:

[]
Mistakes happen, but I am surprised no one in that family bothered to
actually read their boarding passes when they received them.

They claimed to have done that, but said that it simply said "Bodrum"
and they didn't know it was in Turkey. They knew they were going to
Lanzarote, but it's not entirely unbelievable that they thought Bodrum
was just the airport 'on Lanzarote' that they were flying to.



Jeez, and you are always nagging on that us Yanks are a bunch of dullards...


--
Best
Greg

" I find Greg Morrow lowbrow, witless, and obnoxious. For him to claim that
we are some
kind of comedy team turns my stomach."
- "cybercat" to me on rec.food.cooking

"MRDPE" wrote in
:

Chad and Olga Chu-Choo wrote:
http://www.timesonline.co.uk/tol/tra...icle4374973.ec
e

From The Times
July 22, 2008
Family is flown 2,000 miles the wrong way
Jack Malvern

A family setting off on a five-star holiday travelled 2,000
miles out of their way after they were given boarding passes
for the wrong flight.

Charlie Coray, his wife, Tania, and daughter, Phoebe, 9, were
caught in a mix-up at a check-in desk before their week's
holiday in the Canary Islands.The family realised the mistake
only after the plane landed and the air stewardess announced:
“Welcome to Turkey”.

An investigation was started after it emerged that the family
were given the wrong boarding passes at Cardiff airport for
their holiday in Lanzarote. Mrs Coray, 44, a teacher, said:
“It was unbelievable.
I
know they send luggage to the wrong places but not people.”

Mr Coray, 47, an engineer, said: “It was about 6.30 in the
morning when we arrived at Cardiff airport and we were
directed to the check- in desk. We did not realise that more
than one flight was being checked in there. We were
half-asleep. When we were called to the gate we gave them our
boarding passes, got on the plane and fell asleep.”

The Corays, from Llanishen, Cardiff, had booked an
all-inclusive holiday with First Choice in a five-star hotel.
Instead they arrived at Bodrum airport where they had to pay
a £10 visa charge per person before boarding a plane back to
Cardiff.

They have accepted First Choice's offer of a holiday in Ibiza
because they could not get a flight to Lanzarote. A spokesman
for the handling agents Servisair apologised and said that
the staff member who accepted them on to the wrong flight had
been suspended pending a hearing. A spokeswoman for First
Choice said that an investigation was under way and that the
Coray family would be refunded in full for any additional
expenses incurred.


Wow! And he was an engineer! :-)


--
MRDPE

http://TheProfessionalEngineer.com

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cle4374973.ece/ABR>
BR> From The TimesBR> July 22, 2008BR> Family is
flown 2,000
miles the wrong wayBR> Jack MalvernBR> BR> A family
setting off
on a five-star holiday travelled 2,000 miles outBR> of their
way after they
were given boarding passes for the wrongBR> flight.BR>
BR>
Charlie Coray, his wife, Tania, and daughter, Phoebe, 9, were
caughtBR> in
a mix-up at a check-in desk before their week's holiday in
theBR> Canary
Islands.The family realised the mistake only after the
planeBR> landed and
the air stewardess announced: “Welcome to Turkey”.BR>
BR> An
investigation was started after it emerged that the family
wereBR> given
the wrong boarding passes at Cardiff airport for their
holidayBR> in
Lanzarote. Mrs Coray, 44, a teacher, said: “It was unbelievable.
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they send luggage to the wrong places but not people.”BR>
BR> Mr
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morningBR> when we
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A spokesman for the handlingBR> agents Servisair apologised
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WOW HTML

Chad and Olga Chu-Choo wrote:
http://www.timesonline.co.uk/tol/tra...cle4374973.ece

From The Times
July 22, 2008
Family is flown 2,000 miles the wrong way
Jack Malvern

A family setting off on a five-star holiday travelled 2,000 miles out
of their way after they were given boarding passes for the wrong
flight.

Charlie Coray, his wife, Tania, and daughter, Phoebe, 9, were caught
in a mix-up at a check-in desk before their week's holiday in the
Canary Islands.The family realised the mistake only after the plane
landed and the air stewardess announced: “Welcome to Turkey”.

An investigation was started after it emerged that the family were
given the wrong boarding passes at Cardiff airport for their holiday
in Lanzarote. Mrs Coray, 44, a teacher, said: “It was unbelievable. I
know they send luggage to the wrong places but not people.”

Mr Coray, 47, an engineer, said: “It was about 6.30 in the morning
when we arrived at Cardiff airport and we were directed to the check-
in desk. We did not realise that more than one flight was being
checked in there. We were half-asleep. When we were called to the gate
we gave them our boarding passes, got on the plane and fell asleep.”

The Corays, from Llanishen, Cardiff, had booked an all-inclusive
holiday with First Choice in a five-star hotel. Instead they arrived
at Bodrum airport where they had to pay a £10 visa charge per person
before boarding a plane back to Cardiff.

They have accepted First Choice's offer of a holiday in Ibiza because
they could not get a flight to Lanzarote. A spokesman for the handling
agents Servisair apologised and said that the staff member who
accepted them on to the wrong flight had been suspended pending a
hearing. A spokeswoman for First Choice said that an investigation was
under way and that the Coray family would be refunded in full for any
additional expenses incurred.


Wow! And he was an engineer! :-)

--
MRDPE

http://TheProfessionalEngineer.com

Shawn Hirn wrote:
..


Mistakes happen, but I am surprised no one in that family bothered to
actually read their boarding passes when they received them.

And failed to understand boarding announcement.

MRDPE wrote:



Wow! And he was an engineer! :-)


I woulnd't want to be on that train.

Following up to Shawn Hirn

Mistakes happen, but I am surprised no one in that family bothered to
actually read their boarding passes when they received them.

or look at the name above the gate or on the departure board. I suppose if
you only travel once a year to a beach you might not recognise it.
--
Mike........
remove clothing to email

Following up to mrtravel

Wow! And he was an engineer! :-)


I woulnd't want to be on that train.

Train? I note his partner is a teacher! Lets guess destination was
Tenerife. It might have said "Reina Sofia" (TFS). "Los Rodeos"(TFN) should
be a give away to a teacher.
--
Mike........
remove clothing to email