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#51
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Great 'service' from Ryanair - NOT!!!
"Roger Chung-Wee" wrote in message ... On Sat, 09 Jan 2010 00:29:41 +0100, Mxsmanic wrote: tim.... writes: look it up yourself you lazy so and so So it doesn't exist. I thought so. Ryanair's general terms of carriage state: Something which is undoubtedly not legally valid. It is common practice for companies (many with a with a far better reputation than Ryanair) to litter their T&Cs with clauses that are legally invalid, in the hope that they will be able to fob customers off if there is a problem. tim |
#52
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Great 'service' from Ryanair - NOT!!!
"Roland Perry" wrote in message news In message , at 22:25:11 on Fri, 8 Jan 2010, tim.... remarked: Of course, but it is still going to be something that the ground staff at the airport (that the plane has landed at) will be likely to have done before. Which ground staff? Not the ones refuelling the plane. The ones who deal with passengers. Whenever I get back to East Midlands airport in the early evening the flight crew always chant the bit about "if you need any help there are ground crew available", but it's like the Marie Celeste. There's sometimes one person guiding people to the next available immigration desk, but apart from that, no-one (not even to complain to about lost bags). I still don't see that this is an excuse. If a plane has been diverted to an airport it is not unreasonable to expect there to be staff able to deal with the arriving passengers. If there aren't, then the airport shouldn't accept the diversion. tim |
#53
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Great 'service' from Ryanair - NOT!!!
In message , at 10:04:28 on Sat, 9 Jan
2010, tim.... remarked: If a plane has been diverted to an airport it is not unreasonable to expect there to be staff able to deal with the arriving passengers. If there aren't, then the airport shouldn't accept the diversion. I agree. They should let the plane land in a field instead. Crash into the field if the fuel runs out first. -- Roland Perry |
#54
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Great 'service' from Ryanair - NOT!!!
"tim...." wrote in message ... "Buddenbrooks" wrote in message ... You can complain to the court in the country where you live. There are limited areas where a British Court will accept a case where the offence happened outside its direct jurisdiction. If you look up cases where Ryan Air have been sued by their clients you will find it occurred in a Dublin court even though the issue was for flights not including Ireland. If you Google suing Ryan Air and small claims you will find references to how to do it. You may or may no be right about an airlines responsibility, but Ryan Air know that it is a lot of bother to sue them in a Dublin Court and that the costs are not worth it. It really is a matter of you cannot expect more than you pay for, and Ryan Air does not have a budget to cover additional unforeseen expenses. He does not employ staff where he can avoid it, so there is really an available 'Ryan Air' employee outside of the aircraft. Which by the time you have cleared immigration have left the airport to the next destination. In the particular case stated there was a safe and available method of getting to the final destination. Ryan Air appears to have done all that was needed to get the passengers to the final destination. I am not sure if it was stated who would pay the bus fare, but reclaiming this could be done after the event by post. I did not see any reference to other passengers having a problem, so it might be worth knowing how self sufficient the gentleman was. If he was dependent on others to get him to and from the airport then those people should have considered what would happen if things went wrong. Ryan Air has a known business model, you know how he behaves. Vote with your feet. People got about before he appeared and although he flies lots of routes not serviced by others they are accessible by road and rail from airports that are. I may need to get to Brest in a couple of weeks. The only UK route is with Ryan Air, BMI being Summer only. Part of the reason he can offer this service is he can survive on a narrower profit margin. Add costs and the link will disappear. In fact I may go via Paris with a different airline because my colleague does not want to travel on the day the route operates, but at least there is an option. My gut feeling is that airlines should sort things out, but when I am more pragmatic I accept that with low costs comes minimum service. |
#55
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Great 'service' from Ryanair - NOT!!!
"Mxsmanic" wrote in message ... JohnT writes: If you wish me to give you Legal advice then I must insist on a mmonetary deposit from you as evidence of good faith. I suggest that EUR ¤1000 is an appropriate initial sum. If you wish me to believe what you say, you're going to have to be a lot more specific than just a pointer to a Web site. http://www.irishtimes.com/newspaper/...867937240.html Note that this case is to be held in a Dublin Court, since the (Dutch) passengers had a contract with an Irish company. It also refers that it could be referred to the EU court. Other cases where Ryan Air have been sued outside of Ireland is for a specific act in a foreign country, not connected to flights. |
#56
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Great 'service' from Ryanair - NOT!!!
"Buddenbrooks" wrote in message ... "tim...." wrote in message ... "Buddenbrooks" wrote in message ... You can complain to the court in the country where you live. There are limited areas where a British Court will accept a case where the offence happened outside its direct jurisdiction. If you look up cases where Ryan Air have been sued by their clients you will find it occurred in a Dublin court even though the issue was for flights not including Ireland. Rubbish (to the suggestion that you *have* to do this) There are multiple cases of Ryanair being sued in the UK courts using UK law, the one about wheelchairs for example. If you Google suing Ryan Air and small claims you will find references to how to do it. You may or may no be right about an airlines responsibility, but Ryan Air know that it is a lot of bother to sue them in a Dublin Court and that the costs are not worth it. It really is a matter of you cannot expect more than you pay for, I don't agree. Whatever price I pay I am entitled to expect the company to comply with my statutory rights, after that point your comment is valid, but not before. As per my previous example - I can't sell unsafe toys in the EU on the basis that "you get what you pay for", why should plane tickets be any different? and Ryan Air does not have a budget to cover additional unforeseen expenses. that's its problem, not mine He does not employ staff where he can avoid it, so there is really an available 'Ryan Air' employee outside of the aircraft. Which by the time you have cleared immigration have left the airport to the next destination. In the particular case stated there was a safe and available method of getting to the final destination. It demonstrably wasn't "safe". Ryan Air appears to have done all that was needed to get the passengers to the final destination. They appear to have done nothing except say "there's a local bus over there go and catch it. Arguably this isn't enough. (but I thought that we had moved onto the general rule, rather than this specific case.) I am not sure if it was stated who would pay the bus fare, but reclaiming this could be done after the event by post. Evidence suggests that you won't get any money out of Ryanair after the event without winning in court. I did not see any reference to other passengers having a problem, Because the other passengers didn't complain loudly enough . Come on , you know (or ought to) that this is exactly how it works. When a company does something which you think is wrong you may make a lot of noise at the time but ultimately most people never follow it up. Only a very few will make it through to a "national" complaint, this doesn't mean that they were the only person who thought that what the company did was wrong. The rest just though it was more effort than it was worth to complain further. so it might be worth knowing how self sufficient the gentleman was. If he was dependent on others to get him to and from the airport then those people should have considered what would happen if things went wrong. Ryan Air has a known business model, you know how he behaves. I do. I don't think that he should be allowed to do so (and so does the law. Unfortunately the penalties aren't sever enough to encourage him to comply). tim |
#57
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Great 'service' from Ryanair - NOT!!!
On 08/01/2010 11:29 PM, Mxsmanic wrote:
JohnT writes: If you wish me to give you Legal advice then I must insist on a mmonetary deposit from you as evidence of good faith. I suggest that EUR ¤1000 is an appropriate initial sum. If you wish me to believe what you say, you're going to have to be a lot more specific than just a pointer to a Web site. It is a matter of total indifference to me whether or not you believe anything. -- JohnT |
#58
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Great 'service' from Ryanair - NOT!!!
"tim...." wrote in message ... There are multiple cases of Ryanair being sued in the UK courts using UK law, the one about wheelchairs for example. Your ticket is bought from an Irish registered company. If the contract was under Irish law then it is to an Irish court you go to sort it. The disability act is UK law and applied to any act within the UK. and Ryan Air does not have a budget to cover additional unforeseen expenses. that's its problem, not mine In as far as they dont have a budget, so you wont get anything. If you consult your solicitor he will advise you of two things before going to court. 1, Do you have a case? 2, If you win will the other side pay up? He does not employ staff where he can avoid it, so there is really an available 'Ryan Air' employee outside of the aircraft. Which by the time you have cleared immigration have left the airport to the next destination. In the particular case stated there was a safe and available method of getting to the final destination. It demonstrably wasn't "safe". Of course getting a bus was safe. The bus to Edinburgh is 3 times an hour, is very clearly marked at the exit and drops off by the central train station off Princess Street. They appear to have done nothing except say "there's a local bus over there go and catch it. Arguably this isn't enough. What else? They could not fly there and the guy was entitled to a free bus pass. Ryan Air has a known business model, you know how he behaves. I do. I don't think that he should be allowed to do so (and so does the law. Unfortunately the penalties aren't sever enough to encourage him to comply). He appears to have done what was required. The diversion was ourside Ryan Airs control and a number of passengers ended up at Edinburgh. The flight had originated in Scotland so it was reasonable to assume that all passengers were familiur with Scotland. There was somewhere warm and safe to go in the airport itself. The quickest way of getting to the final destination was by public transport which was available. It would have taken longer to locate and contract a bus company to take people back to Prestwich, and many passengers may not have wanted to go there. The staff had advised him of the most suitable method. Ryan Air have a customer service number he could have called. In this particular case it would appear that the gentleman was not capable of unescorted travel. Maybe he was escorted to the departure lounge and expected to be picked up at at arrivals. When this failed he could not cope. I am not sure one can expect an airline to be care assistance workers. |
#59
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Great 'service' from Ryanair - NOT!!!
On Sat, 9 Jan 2010 10:42:38 +0000, Roland Perry
wrote: I agree. They should let the plane land in a field instead. Crash into the field if the fuel runs out first. Or even (if fuel is available) circle for ages. For those who didn't travel to the airport by car, landing somewhere vaguely nearby is likely to be a better option, even if the airline don't sort anything out. For me, for instance, if I landed at any South East or Midlands airport (so long as it wasn't 3am) it'd be easier for me to get the train home and forget about it. If you're in the air, that option doesn't exist. Neil -- Neil Williams Put my first name before the at to reply. |
#60
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Great 'service' from Ryanair - NOT!!!
On Thu, 7 Jan 2010 17:19:22 -0000, "Buddenbrooks"
wrote: It does, better staff demand better wages. OOI, does anyone know the difference between EZY and FR cabin crew wages? The former's cabin crew are rarely anything other than polite, cheerful and helpful (and normally give the impression they enjoy their jobs), and on the rare occasion they're not I think it could fairly be put down to a bad day. The latter are rather more variable. EZY, of course, charge more than FR in general, I'd say, so I'd think there would be a difference. But I wonder how great the wage difference actually is. Neil -- Neil Williams Put my first name before the at to reply. |
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