Cruises Best in Customer Experience!

Hi Everyone,

I received this press release from The Luxury Institute and thought it
would be of interest. If you have missed any of my news' postings,
they are available on my web site.

Best regards,
Ray
LIGHTHOUSE TRAVEL
800-719-9917 or 805-566-3905
http://www.lighthousetravel.com


High Net Worth Clients Rate Radisson Seven Seas, Disney Cruise Lines
and Celebrity Cruises Best in Customer Experience

NEW YORK May 3, 2006
According to the new Cruise Lines Luxury Customer Experience Index
survey (LCEI), from the New York-based Luxury Institute, Radisson
Seven Seas (recently renamed Regent Seven Seas to match its sister
luxury hotel brand), was rated best in delivering customer experience
by its wealthy customers. Disney Cruise Lines and Celebrity Cruises
rated second and third, respectively.

High net worth customers rated 11 of America's largest cruise line
brands based on their direct individual experiences. These included:
Carnival Cruises, Celebrity Cruises, Crystal Cruises, Cunard Line,
Disney Cruise Line, Holland America Line, Norwegian Cruise Line,
Princess Cruises, Radisson Seven Seas Cruises, Royal Caribbean, and
Windstar Cruises.

"The voice of its own wealthy consumers validates the recent move to
change the name from Radisson, a mainstream brand, to Regent, a luxury
brand," said Milton Pedraza, CEO of the Luxury Institute. "This was a
rare brand whose experience far exceeded its legacy name. The
experience delivered by the new Regent Seven Seas was rated best by
high net worth customers who have experience with the brand. It is the
cruise line that best meets the needs of its wealthy clientele, has
the best attitude, as measured by the enthusiasm, courtesy and
trustworthiness of employees, and best responds to questions or
problems needing resolution. Consequently, the brand was rated by
customers most worthy of a significant price premium, and rated tops
in the critical retention and customer referral metrics."

As the trusted Voice of America's High Net Worth consumers, the Luxury
Institute is the pioneer in developing objective, independent
customer-centric performance metrics for the luxury goods and services
industry. The new Luxury Customer Experience Index survey (LCEI)
complements the Luxury Institute's reputation survey (Luxury Brand
Status Index survey-LBSI). For the luxury cruise lines LCEI, the
Luxury Institute surveyed a nationally representative statistical
sample of more than 2,000 households with a median income of $296K in
gross annual income and median net worth of $1.8 million (including
home equity).

About the Luxury Institute

The Luxury Institute is the uniquely independent and objective
research institution that is the trusted voice of the high net worth
consumer. The Institute provides a portfolio of proprietary
quantitative research that guides and educates high net-worth
individuals, and the companies that cater to them, on leading edge
trends, wealthy consumer ratings and rankings of luxury brands, and
best practices. To reach the Luxury Institute, please call
646-792-2669 or go to www.luxuryinstitute.com.
--

I find it interesting that "High net worth customers" are no longer
patronizing either Seabourn or Silverseas (at least according to the
The Luxury Institute).

Ray, please stop posting this drivel!


Ray Goldenberg wrote:
Hi Everyone,

I received this press release from The Luxury Institute and thought it
would be of interest. If you have missed any of my news' postings,
they are available on my web site.

Best regards,
Ray
LIGHTHOUSE TRAVEL
800-719-9917 or 805-566-3905
http://www.lighthousetravel.com


High Net Worth Clients Rate Radisson Seven Seas, Disney Cruise Lines
and Celebrity Cruises Best in Customer Experience

NEW YORK May 3, 2006
According to the new Cruise Lines Luxury Customer Experience Index
survey (LCEI), from the New York-based Luxury Institute, Radisson
Seven Seas (recently renamed Regent Seven Seas to match its sister
luxury hotel brand), was rated best in delivering customer experience
by its wealthy customers. Disney Cruise Lines and Celebrity Cruises
rated second and third, respectively.

High net worth customers rated 11 of America's largest cruise line
brands based on their direct individual experiences. These included:
Carnival Cruises, Celebrity Cruises, Crystal Cruises, Cunard Line,
Disney Cruise Line, Holland America Line, Norwegian Cruise Line,
Princess Cruises, Radisson Seven Seas Cruises, Royal Caribbean, and
Windstar Cruises.

"The voice of its own wealthy consumers validates the recent move to
change the name from Radisson, a mainstream brand, to Regent, a luxury
brand," said Milton Pedraza, CEO of the Luxury Institute. "This was a
rare brand whose experience far exceeded its legacy name. The
experience delivered by the new Regent Seven Seas was rated best by
high net worth customers who have experience with the brand. It is the
cruise line that best meets the needs of its wealthy clientele, has
the best attitude, as measured by the enthusiasm, courtesy and
trustworthiness of employees, and best responds to questions or
problems needing resolution. Consequently, the brand was rated by
customers most worthy of a significant price premium, and rated tops
in the critical retention and customer referral metrics."

As the trusted Voice of America's High Net Worth consumers, the Luxury
Institute is the pioneer in developing objective, independent
customer-centric performance metrics for the luxury goods and services
industry. The new Luxury Customer Experience Index survey (LCEI)
complements the Luxury Institute's reputation survey (Luxury Brand
Status Index survey-LBSI). For the luxury cruise lines LCEI, the
Luxury Institute surveyed a nationally representative statistical
sample of more than 2,000 households with a median income of $296K in
gross annual income and median net worth of $1.8 million (including
home equity).

About the Luxury Institute

The Luxury Institute is the uniquely independent and objective
research institution that is the trusted voice of the high net worth
consumer. The Institute provides a portfolio of proprietary
quantitative research that guides and educates high net-worth
individuals, and the companies that cater to them, on leading edge
trends, wealthy consumer ratings and rankings of luxury brands, and
best practices. To reach the Luxury Institute, please call
646-792-2669 or go to www.luxuryinstitute.com.
--

"AWB" wrote in message
oups.com...
I find it interesting that "High net worth customers" are no longer
patronizing either Seabourn or Silverseas (at least according to the
The Luxury Institute).

Ray, please stop posting this drivel!


Ray Goldenberg wrote:
Hi Everyone,

I received this press release from The Luxury Institute and thought it
would be of interest. If you have missed any of my news' postings,
they are available on my web site.

Please note that I don't have a dog in this hunt, so I am curious as to why,
if the OP so offended you, you would repeat the entire message including his
full signature..
--
DG in Cherry Hill, NJ

Dick G wrote:
"AWB" wrote in message
oups.com...
I find it interesting that "High net worth customers" are no longer
patronizing either Seabourn or Silverseas (at least according to the
The Luxury Institute).

Ray, please stop posting this drivel!


Please note that I don't have a dog in this hunt, so I am curious as to why,
if the OP so offended you, you would repeat the entire message including his
full signature..
--
DG in Cherry Hill, NJ

Did it occur to you that AWB included Ray's entire message including
his signature, as AWB's evidence for his opinion that Ray's post was
drivel, and that Ray was using his drivel only as his spamming device?

As for "I don't have a dog in this hunt", I think you're unduly modest,
Dick. You ARE one of Ray's dogs.

-- Bob.

Thus spake "AWB" :

I find it interesting that "High net worth customers" are no longer
patronizing either Seabourn or Silverseas (at least according to the
The Luxury Institute).

I'm a "high net worth customer". I've never been on either.

And WTF is "The Luxury Institute"? Never heard of them before. Of
course, I also don't read The Robb Report.


--
dillon

I didn't climb to the top of the
food chain to become a vegetarian.