If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Avoid Fox / Payless Rental Car - Trip Report
Never rent from these guys. This could happen to you.
Went to Los Angeles last week. We reserved a standard car through the Fox rental car website a couple weeks before arriving. When we got to the ticket counter they did not have our reservation. We had a confirmation number and that did not matter. They said no problem. They will just get us a car anyways, but it is a compact. They had no more standards (which is practically a full size). We had 3 guys with luggage and softball bags, so we had a lot of stuff. We told them this was going to be too uncomfortable and they said nothing they could do about it. They said come back tomorrow and they would upgrade us to standard or SUV. We called the next day and they still didn't have any, so they said they would call us when they get one in. They never called. We called in the evening and they said they had lots of big cars and we asked why they didn't call us earlier and they had no excuse. We decided, "screw it" we will just live with the piece of crap nissan sentra we had. When we went to return it, they offered no discount for our inconvenience. They even tried to charge insurance that we declined. We told them that there should be some compensation because we did not order a small car. They were the ones that lost our reservation for a big car. The manager even went so far as to tell us to take our Shi$$y attitude out of there and never come back. When she said that we were shocked that a manager would talk to a customer that way. Be careful with this company. They may not be worth the cheaper price. I know we will never rent from Fox or Payless rental car company again. Period!!! |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Belated (Very!) Italy Trip Report | Lil | Europe | 2 | March 7th, 2004 06:19 AM |
London Trip Report | Richard | Europe | 6 | February 1st, 2004 04:08 PM |
Trip report CX/VN/TG: AMS - HKG - HAN - BKK - HAN - HKG - AMS | Sjoerd | Air travel | 5 | November 27th, 2003 01:50 PM |
Allegro Papagayo Trip Report | Mike | Latin America | 0 | October 23rd, 2003 11:51 PM |
Trip Report NCL-LHR-IAD-SEA-IAD-LHR-NCL (long) | Mark Hewitt | Air travel | 7 | September 23rd, 2003 09:15 PM |